Aquatics Coordinator

Summary

WORKING FOR THE CITY OF MCKINNEY
Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. Proudly recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family. That’s why we exist. Join us and start making a difference today.

OUR CORE VALUES
City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values – Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high-performance organization.

SUMMARY OF POSITION
This position will assist in coordinating, planning, and implementing aquatics programs, special events, facility reservations, program evaluation, and activity marketing. This position will also be required to help maintain three Aquatics facilities and oversee the Aquatic Staff. Additionally, the position will perform administration duties, including but not limited to; record keeping, reporting, purchasing, and program budgets.

GENERAL EXPECTATIONS FOR ALL EMPLOYEES
In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees.

• Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
• Contribute to a positive work culture.
• Maintain regular and reliable attendance.
• Ability to assess his/her work performance or the work performance of the team.
• Contribute to the development of others and/or the working unit or overall organization.
• Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
• Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.

Essential Functions/Knowledge, Skills, & Abilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides positive and enthusiastic customer service to all customers, members, and guests.
• Upholds excellent customer service standards, including proper phone etiquette, greeting customers, saying goodbye and inviting them back.
• Promotes the facilities, programs and services to members and guests.
• Assists with staff issues, including but not limited to: selection and hiring, training, coaching, and mentoring of staff.
• Helps the supervisor with reports and record keeping, such as employee payroll.
• Enforces all safety rules; provides in-service safety training for all employees; and maintains necessary correspondence with the American Red Cross.
• Assists in the planning, organizing, and implementation of aquatics programs and special events. Oversees a variety of aquatics programs, ordering supplies, and collecting program registration.
• Works independently and is responsible for overseeing activities at varied locations. Sets up and takes down at facilities and areas for special events, including nights, weekends, and holidays.
• Assists in recruiting, training, supervising, and directing instructors.
• Collects activity and registration records and makes requests well in advance for budgetary recommendations, prepares reports describing and evaluating programs at completion of activity and identifies methods and areas to improve.
• Adheres to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc.
• Assists the supervisor in coaching, mentoring, and training aquatic staff in a manner that reinforces the facilities’ mission, vision, values and philosophies.
• Serves as Manager-on-Duty as requested, both during the week and weekends, and performing all responsibilities as necessary in this capacity.
• Enforces all safety rules; provides in-service training for all employees, and maintains all necessary correspondence with the American Red Cross.
• Assists with managing the operation and maintenance of the pools.
• Adheres to all the various written mandatory standards of operation, policies, procedures, manuals, memos, oral instructions, etc.
• Arrives to work every day, on time as scheduled. Works various shifts, including evenings and weekends.
• Adheres to assigned work schedule as outlined in City and department attendance policies and procedures.
• Collaborates with communications and marketing department.
• Conducts performance evaluations and provide constructive feedback on staff.

• Ensures the smooth operation of the front desk area, providing courteous and efficient services.
• Assists in planning, organizing and implementation of customer service desk operating practices and facility reservation processes.
• Oversees customer service standards, in-service and certification record keeping and processes, inventory lists, and facility rentals.
• Assists supervisor in ensuring all appropriate supplies, equipment and materials are on hand and inventory is conducted accurately and timely.
• Prepares the daily cash receipts and drops off deposits; reviews the preparation of customer service representative’s daily cash receipt and deposits.
• Audits household registration accounts for accurate charges and credits, prepares reports including revenues and expenses, and makes requests well in advance for budgetary recommendations.
• Ensures appropriate supplies, equipment and materials are on hand and advises supervisor in advance of operational equipment and supply needs.
• Perform administrative duties, including but not limited to; frequent audits, data collection, processing administrative reports, customer service scheduling, certification tracking, order entries/inventories, onboarding and hiring customer service representative staff.

• Ensures appropriate supplies, equipment and materials are on hand and advises supervisor in advance of program equipment and supply needs.
• Plans, organizes, and executes both existing and new Aquatic related special events.
• Oversees McKinney Swim school planning, organizing, implementation, and swim instructor certification courses.
• Issues, maintains, and updates contracts pertaining to programming vendors and water exercise instructors. Oversees McKinney Swim School programming standards, Swim Instructor and CPR certification record keeping and processes, and programming inventory lists.
• Input program materials in designated recreation software.
• Swim instructor and Swim Instructor Aide scheduling, onboarding, and hiring.

• Perform other duties as assigned or directed.

• Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
• Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
• Ability to produce desired work outcomes, including quality, quantity, and timeliness.
• Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
• Ability to operate chemical controllers.
• Ability to inform and guide others by applying principles of professional counseling in addressing specific situations.
• Ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
• Ability to utilize a variety of advisory data and information, such as City and Parks and Recreation policy and aquatic division procedural policies, Certified Pool Operators Manual, and Lifeguard Manuals.
• Ability to perform addition, subtraction, multiplication, and division; ability to calculate decimals and percentages; ability to utilize principles of fractions; ability to interpret graphs.
• Ability to apply principles of influence systems, such as motivation, incentive, and leadership. Ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.
• Ability to perform highly skilled coordinated movements, such as utilizing a rescue tube and other safety and first aid procedures, testing equipment utilizing chemicals, and pool vacuum.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Build professional relationships with internal staff and customers.
• Offer flexibility and adaptability, especially during times of change.
• Communicate effectively both orally and in writing.

Required Qualifications

MINIMUM QUALIFICATIONS
Any work related experience resulting in acceptable proficiency levels in the below Minimum Qualifications may be an acceptable substitute.

High School diploma or GED supplemented by two (2) years previous experience and/or training that includes life guarding/water safety instruction, or an equivalent combination of education, training, and experience.

Certifications in American Red Cross Lifeguard, First Aid, AED, CPR for the Professional Rescuer and McKinney Swim School Instructor required or ability to obtain within 6 months.

Experience and ability to operate chemical controllers.

PREFERRED QUALIFICATIONS

• American Red Cross Lifeguard Instructor Trainer.
• Certified Pool Operator.

• Must pass a drug screen and background check.
• Must have Class C Texas Driver’s License.

Physical Demands/Supplemental

PHYSICAL DEMANDS
May be subject to repetitive motion such as typing and data entry. May be subject to extended periods of standing, sitting, walking over rough terrain, climbing ladders, bending, reaching, kneeling and lifting such as when assisting in staff coverage, setting up and tearing down of special events or servicing swimming pool pumps, filters and electrical boxes. May be exposed to moving equipment, high voltage and hazardous chemicals in the maintenance and care of swimming pool pumps, filters, vacuums, and electrical boxes. Must be able to lift up to 50 pounds.

WORK ENVIRONMENT
Work is performed in office, swimming pool, fitness center and in outdoor environments. Tasks may risk exposure to extreme heat/cold or extreme weather conditions. Also routine exposure to chemicals such Calcium Hypochlorite, Hydrochloric Acid and other pool related chemicals.

The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.

The City offers a full complement of benefits:

Health Insurance

• Medical, Dental, Vision Insurance
• Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA)
• Mental Health Care and Employee Assistance Program (EAP)
• City-paid and Voluntary Life Insurance
• City-paid and Voluntary Long Term Disability Insurance
• Supplemental Insurance through Aflac

• Legal Services through Legal Shield
• Tuition Reimbursement (up to $10,000 per year)
• Wellness Program (earn up to $600 per year)

• Texas Municipal Retirement System (TMRS)
  • Mandatory 7% employee contribution
  • City match 2:1
  • 5 year vesting
  • Retire after 20 years of service, or age 60 with 5 years of service
• 457(b) Deferred Compensation Plans

• Paid Vacation (80 hours per year for new hires; tiered increases after 2 yrs)
• Sick Leave (135 hours per year for yourself and immediate family)
• Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foser care)
• Ten Paid Holidays
• Personal Day
• Optional compensatory time for hourly employees
• Compensatory time for salaried employees