What are the responsibilities and job description for the Customer Service Rep <1000 - Aquatics position at City of McKinney, TX?
Summary
WORKING FOR THE CITY OF MCKINNEY
Working for the City of McKinney is more than just a job; it’s a chance to make a meaningful impact in the lives of others. Proudly recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family. Join us and start making a difference today.
OUR CORE VALUES
City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values – Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment.
SUMMARY OF POSITION
Responsible for providing assistance and support in the administration of delivering quality customer service. This position performs duties that include in-person and/or over the telephone customer communication. A level of integrity, dependability, and a strong sense of urgency with proven results is expected. Responsibilities include but not limited to: create first and last impressions with customers, answer phones, customer correspondence, provide facility tours, and use a computerized registration system with cash handling operations. Must have a comfort level working directly with the public. This position also provides assistance and support in the supervision of aquatics programs and facility operations.
Essential Functions/Knowledge, Skills, & Abilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Meets and greets citizens and members of the public, and ensures the smooth operation of the front desk area, providing courteous and efficient service.
- Maintains friendly customer service in all situations.
- Performs and assists with computerized registration, correspondence, public relations, record keeping and reports.
- Answers telephones, provides information, and conducts facility tours.
- Adheres to assigned work schedules as assigned.
- Maintains inventory of supplies and equipment.
- Assists with programming, special events and rentals.
- Promotes facilities, programs and services when in contact with Members and Guests.
- Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of City of McKinney.
- Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc.
- Resolve customer questions/complaints
- Maintains a balanced cash drawer at each shift.
- Arrive to work every day, on time as scheduled.
- Operate standard office equipment.
- Demonstrate a collaborative and flexible style and ability to work under time pressure.
OTHER JOB FUNCTIONS:
- Perform other duties as assigned or directed.
KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS
- Ability to apply common sense understanding to carry out detailed written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect.
- Ability to tactfully resolve issues with customers and colleagues even when under pressure.
- Build professional relationships with internal staff and customers.
- Offer flexibility and adaptability, especially during times of change.
- Communicate effectively both orally and in writing.
- The ability to treat co-workers and customers with respect.
- Ability to carry out detailed written or oral instructions.
Required Qualifications
MINIMUM QUALIFICATIONS
High School diploma or GED equivalent required. Must have a minimum of 2 years customer service experience. Must have knowledge and understanding of computer functions and Microsoft Office (Outlook, Word, etc). Must have cash handling skills, and ability to manage a register. CPR/AED/First Aid certified (or obtain within 30 days of employment)
Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.
CONDITIONS OF EMPLOYMENT
- Must pass a drug screen and background check.
- Must have Class C Texas Driver’s License.
Physical Demands/Supplemental
PHYSICAL DEMANDS
Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual/sound perception/discrimination and oral communications ability.
WORK ENVIRONMENT
Work is generally performed indoors in a climate-controlled office; however, some exposure to outdoor weather conditions may be involved while performing City errands or working special events.
The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
- Mental Health Care through Employee Assistance Program (EAP)
