What are the responsibilities and job description for the Permit Technician position at City of McKinney?
WORKING FOR THE CITY OF MCKINNEY
Working for the City of McKinney is more than just a job; it’s a chance to make a meaningful impact in the lives of others. Proudly recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family. Join us and start making a difference today.
OUR CORE VALUES
City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values – Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization.
SUMMARY
Under general supervision, the purpose of the position is to provide customer service and perform typing, data-entry, clerical and filing duties for the Building Division of the Development Services department. Employees in this class perform specific clerical functions requiring specialized knowledge of departmental rules and regulations, and apply acute attention to detail. Position accepts applications for permits, releases utilities, accepts building fees and responds to requests for information from building professionals and the general public. Position is responsible for document preparation, file maintenance on computer and engages in public contact, both in person and by telephone. Position is also responsible for answering telephone calls, providing information regarding departmental programs/services, preparing/typing documentation, entering data into computer, maintaining files/records, and processing departmental mail and documentation. Performs related work as required.
Working for the City of McKinney is more than just a job; it’s a chance to make a meaningful impact in the lives of others. Proudly recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family. Join us and start making a difference today.
OUR CORE VALUES
City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values – Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization.
SUMMARY
Under general supervision, the purpose of the position is to provide customer service and perform typing, data-entry, clerical and filing duties for the Building Division of the Development Services department. Employees in this class perform specific clerical functions requiring specialized knowledge of departmental rules and regulations, and apply acute attention to detail. Position accepts applications for permits, releases utilities, accepts building fees and responds to requests for information from building professionals and the general public. Position is responsible for document preparation, file maintenance on computer and engages in public contact, both in person and by telephone. Position is also responsible for answering telephone calls, providing information regarding departmental programs/services, preparing/typing documentation, entering data into computer, maintaining files/records, and processing departmental mail and documentation. Performs related work as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Receives submittals, tracks and processes all residential, swimming pool, fence and miscellaneous permits.
2. Maintains tracking of construction inspections, re-inspections, re-inspection fees, and erosion control fees on residential and commercial projects.
3. Maintains tracking data for all development projects, including the appropriation of erosion fees from the developer's escrow accounts.
4. Researches and uses the applicable Building, Electrical, Plumbing and Mechanical Codes as well as the Zoning Ordinance to assist customers with Code issues.
5. Coordinates Certificate of Occupancy inspection requests with all applicable departments.
6. Maintains through digital imaging all relevant documentation for commercial, residential and multi-family permits, inspections and Certificates of Occupancies.
7. Processes the release of temporary and permanent gas and electrical power to every commercial and residential construction project. Coordinates with all utility providers within the City.
8. Provides high volume of customer service, including counter customers, answering telephone inquiries regarding permit requirements status of submittals, inspection results, zoning and code regulations, and fees.
9. Processes requests for inspections; provides scheduling information to Combination Building Inspectors and appropriate City officials, through extensive use of the H.T.E. and Voice Response System.
10. Receives all monies for every department in Development Services through the H.T.E. receipts processing system.
11. Handles large amounts of cash, checks and credit cards, balances cash drawer and reconciles end of the day cash receipts reports daily.
12. Performs end of the day procedures and compiles daily reports regarding funds received and distributed for each department in Development Services.
13. Responsible for the registration and validation of electrical, plumbing, and mechanical licenses for each subcontractor working within the City.
14. Provides general technical support to the Chief Building Official, the Assistant Chief Building Official and the Building Inspection Staff.
15. Processes applications, forms, and other documentation pertaining to programs, projects, or services of assigned department: reviews incoming documentation to ensure accuracy and completeness; assigns case/identification numbers to applications/documentation; provides information regarding program requirements or issues to customers; forwards documentation to appropriate personnel for action/processing.
16. Creates, maintains, and updates departmental databases: receives departmental forms/applications and enters data into computer database; updates current status of data in computer; generates computer reports.
17. Answers telephone calls and greets visitors: ascertains nature of business, directs callers/visitors to appropriate personnel, and records/relays messages; retrieves messages from voice mail or answering machine; initiates and returns calls as necessary.
18. Performs customer service functions in person, by telephone, and by mail: provides information/assistance regarding City, department, or division services, procedures, documentation, fees, or other issues; assembles and/or distributes forms, packets, or other documentation as requested; responds to routine questions or complaints; researches problems/complaints and initiates problem resolution.
19. Receives monies in payment of various fees or services: records transactions and issues receipts; posts payments into computer; balances revenues and forwards revenues as appropriate.
20. Posts/updates departmental information on City/departmental web page, bulletin boards, or other locations.
21. Performs data entry functions by keying data into computer system: enters, retrieves, reviews or modifies data in computer database; verifies accuracy of entered data and makes corrections.
22. Receives various forms, reports, correspondence, logs, schedules, reports, requisitions, submittal documents, policies, procedures, manuals, maps, directories, catalogs, reference materials, or other documentation; reviews, completes, proofreads, processes, forwards or retains as appropriate.
23. Maintains file system of various files/records for the department: prepares files, organizes documentation, and files documents in designated order; retrieves/replaces files; shreds/destroys confidential or obsolete documents.
24. Operates fax machine to send/receive documentation: distributes/delivers incoming faxes to appropriate personnel; replenishes fax paper and cover sheets.
25. Processes incoming/outgoing mail: sorts, organizes, opens, stamps, and/or distributes incoming mail; receives/signs for incoming mail/packages and delivers to appropriate personnel; processes outgoing mail.
26. Conducts research of department files, database records, hardcopy materials, Internet sites, or other sources as needed.
27. Monitors inventory of service counter supplies and forms: ensures availability of adequate materials to conduct work activities; initiates requests/orders for new or replacement supplies;
28. Operates a personal computer, scanner, printer, general office equipment, transcriber, telephone, shredder, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, presentation, desktop publishing, e?mail, Internet, or other computer programs; performs basic maintenance of computer system and general office equipment, such as backing up data or replacing paper, ink, or toner.
29. Prepares documentation for digital imaging daily.
30. Performs related duties as required.
31. Comply with all written City policies and procedures.
32. Adhere to assigned work schedule as outlined in City and department attendance policies and procedures.
KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS
1. Requires the ability to review, classify, categorize, prioritize, compute, locate and analyze data and/or information. Includes the ability to perform subsequent actions in relation to these computational operations.
2. Requires the ability to provide guidance, assistance, instruction and/or interpretation to citizens, developers and builders regarding the requirements and applications of procedures and standards to specific situations.
3. Requires the ability to use AS400, H T E Naveline, Digital Imaging System, the Voice Response System, Microsoft Word, Access and Excel programs.
4. Requires the ability to understand and utilize a wide variety of resources such as the International Building Code, the International Residential Code, City of McKinney's Code of Ordinances.
5. Requires the ability to read plot plans and site plans of residential and commercial projects and the ability to read and interpret blueprints; and knowledge of construction codes and ordinances.
6. Requires the ability to perform addition, subtraction, multiplication, and division; ability to calculate decimals and percentages; ability to utilize principles of fractions; ability to interpret graphs.
7. Requires ability to apply principles of rational systems. Ability to interpret instructions furnished in written, oral, diagrammatic, or schedule form. Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
8. Requires the ability to exercise the judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties that are often characterized by frequent change.
9. Requires the ability to perform coordinated movements, such as operating a computer terminal, printer, calculator, copier and various other office equipment.
10. The ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect.
11. Build professional relationships with internal staff and customers.
12. Offer flexibility and adaptability, especially during times of change.
13. Communicate effectively both orally and in writing.
14. The ability to pass a drug screen and a background check.
High school diploma or GED. Two (2) years previous experience in data tracking, cash receipts and automated systems usage AND/OR training and experience in the building permits field. International Code Council Permit Tech Certification or ability to obtain ICC Certification within 12 months of hire date.
Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.
PHYSICAL DEMANDS
Over two-thirds of on-the-job time is spent talking, hearing, reaching with hands and arms and using one's hands to touch, handle or feel objects.
Between one-thirds and two-thirds of on-the-job time is spent standing.
Less than one-third of on-the-job time is spent walking and sitting.
The ability to lift and / or exert force up to ten (10) pounds may be required under one-third of the time.
Special vision requirements include close vision, distance vision, color vision and the ability to adjust focus.
There is limited exposure to environmental conditions.
SUPPLEMENTAL
The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Salary : $37,089 - $53,781
