What are the responsibilities and job description for the Public Safety Communications Manager position at City of McKinney?
Based on expeience, our typical hrining range for this position is as follows:
TYPICAL HIRING RANGE (Steps 1-4):
$96,167.39 - $105,529.13 / Annual
$46.23 - $50.73 / Hourly
WORKING FOR THE CITY OF MCKINNEY
Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. Proudly recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family. That’s why we exist. Join us and start making a difference today.
OUR CORE VALUES
City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values – Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization.
SUMMARY OF POSITION
The Public Safety Communications manager is responsible for the administration and management of the City of McKinney’s public safety dispatch center. This position oversees division performance, policy management, regulatory compliance with state and federal legislation, and licensing requirements.GENERAL EXPECTATIONS FOR ALL EMPLOYEES
In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees.
- Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
- Contribute to a positive work culture.
- Maintain regular and reliable attendance
- Ability to assess his/her work performance or the work performance of the team.
- Contribute to the development of others and/or the working unit or overall organization.
- Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
- Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.
- Manages and coordinates Emergency Communications Center operations and public safety dispatch activities.
- Leads multiple teams of professional personnel and establishes standard operating procedures governing Communications Center operations.
- Coordinates work schedules to ensure adequate shift coverage, hires and allocates personnel, monitors quality and status of work, and addresses all employee concerns.
- Manages and updates TCOLE and Emergency Medical Dispatch program records reporting to include continuing education mandates and training records.
- Evaluates efficiency and effectiveness of programs, operations, procedures, and resource allocations; implements improvements as needed.
- Develops and implements short-term and long-term goals and objectives for the unit.
- Coordinates and approves training activities for Communications specialists, selects and approves training requests, and ensures adequate training of staff members.
- Responds to questions or complaints related to Communications operations, activities, or personnel.
- Compiles and monitors administrative and/or statistical data pertaining to department operations; analyzes data and identifies trends.
- Oversees operation and maintenance of telephones, computers, and communications equipment associated with public safety communications.
- Ensures compliance with all applicable laws, rules, regulations, standards, safety practices, policies, and procedures; initiates any actions necessary to correct deviations.
- Perform other duties as assigned or directed.
- Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
- Ability to maintain a comprehensive, current knowledge of applicable laws and regulations.
- Ability to maintain awareness of new trends and advances in the profession.
- Ability to read professional literature.
- Ability to maintain professional affiliations.
- Speak clearly and precisely.
- Analyze and evaluate emergency situations and carry out effective course of action following prescribed procedures.
- Work well under pressure.
- Exercise good judgment and make sound decisions in emergency situations.
- Operate computer terminals for specialized access with various automated data banks.
- Obtain TCIC/NCIC certification and Criminal Justice Security Awareness Certification.
- Concentrate on assigned tasks through many distractions.
- Operate wide range of equipment, e.g. door monitors and locks, printers, voice recorder, intercoms, alarm panel, weather monitoring devices, television monitors, etc.
- Ability to work holidays, weekends and nights as needed.
- Ability to be called in to work on short notice whenever emergent situations or weather require.
- Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect.
- Build professional relationships with internal staff and customers.
- Offer flexibility and adaptability, especially during times of stress and change.
- Communicate effectively both orally and in writing.
Any work related experience resulting in acceptable proficiency levels in the below Minimum Qualifications may be an acceptable substitute.
Bachelor’s degree in Business Administration, Public Administration, Emergency Management or other related field. Minimum of five (5) years’ previous experience in management or leadership positions.
CONDITIONS OF EMPLOYMENT
- Must pass a drug screen and background check.
- Must have Class C Texas Driver’s License
Tasks involve exerting up to ten (10) pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
WORK ENVIRONMENT
Work is in a safe and secure dynamic environment where portions of work involve an environment where errors can lead to significant consequences on the community and/or organization.
The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.
Salary : $46 - $51
