Staff Assistant -Visit McKinney Part-Time

WORKING FOR THE CITY OF MCKINNEY
Working for the City of McKinney is more than a job.  It is an opportunity to make a meaningful difference in the lives of others.  It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation.  Proudly recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family. That’s why we exist. Join us and start making a difference today.

OUR CORE VALUES
City of McKinney employees work hard and at a very fast pace.   However, we also look after and support one another.  All of us are guided by four employee-inspired values – Respect, Integrity, Service, and Excellence (RISE).  We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture.  All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization.

SUMMARY OF POSITION
Under direct supervision, the purpose of this position is to ensure quality customer service, providing direction to visiting citizens and interfacing with other City employees. 19 hours weekly position.GENERAL EXPECTATIONS FOR ALL EMPLOYEES 
In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. 

• Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
• Contribute to a positive work culture.
• Maintain regular and reliable attendance.
• Ability to assess his/her work performance or the work performance of the team.
• Contribute to the development of others and/or the working unit or overall organization.
• Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
• Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Receives incoming packages for departments, including signing for package and logging information about packages when necessary and notifying appropriate departments of mail received.
• Performs data entry functions by keying data into computer system: enters, retrieves, reviews or modifies data in computer database; verifies accuracy of entered data and makes corrections.
• Types correspondence, public relations, record keeping and reports, memoranda, and related materials.  
• Communicates effectively with the public via telephone and in person; relays messages and instructions efficiently.
• Complies with all written City policies and procedures.
• Adheres to assigned work schedule as outlined in City and department attendance policies and procedures.

When Assigned to Visit McKinney

• Executing opening and closing procedures for office and retail store.  
• Available to work alternating Saturdays and occasional extend hours for special events.  
• Functions as a retail sales associate and front-line employee to store customers and visitor center guests.   
• Creating a welcoming environment by greeting all customers as they walk through the doors with a friendly demeanor, offering product information, and assisting them in finding items.  
• Maintains a clean, organized, and visually appealing sales floor, including restocking shelves, arranging displays, and ensuring product areas meet merchandising standards.  
• Operation of the point-of-sale (POS) system, processing payments, handling returns, and managing customer transactions efficiently and accurately.  
• Assisting in inventory management tasks, including receiving shipments, conducting stock counts, and reporting low stock or product discrepancies to management.  
• Providing excellent customer service to individuals in person, over the phone, or via email by ensuring the customer takes priority and answering any questions they have.  
• Maintaining consistent visual merchandising and housekeeping standards at all times.  
• Keeping knowledge up-to-date of all collections, product information, promotions, and rewards programs at all times  
• Maintains a working knowledge of the destination’s highways, transportation systems, public and private tourist attractions, recreation areas, events, weather conditions, and accommodations.  
• Processes requests for information, including stuffing and labeling envelopes/visitors guides, stuffing welcome bags, folding brochures, restocking brochure racks, some data entry, and light office duties.  

OTHER JOB FUNCTIONS:

• Perform other duties as assigned or directed.

KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS

• Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
• Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. 
• Ability to produce desired work outcomes, including quality, quantity, and timeliness.
• Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
• Must possess strong customers service skills and the ability to communicate effectively both orally and written. 
• Requires familiarity with practices, polices and procedures.
• Requires the ability to calculate, compute, summate, and/or tabulate data and/or information. Includes the ability to perform subsequent actions in relation to these computational operations. 
• Requires the ability to provide guidance, assistance, and/or interpretation to others on how to apply procedures and standards to specific situations.
• Requires the ability to utilize a wide variety of descriptive data and information, such as city policies, software manuals and commodity code guides.
• Requires the ability to perform addition, subtraction, multiplication, and division; ability to calculate decimals and percentages; ability to utilize principles of fractions; ability to interpret graphs.
• Requires ability to apply principles of rational systems. Ability to interpret instructions furnished in written, oral, diagrammatic, or schedule form.  Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
• Requires the ability to exercise the judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties which are often characterized by frequent change.
• Requires the ability to perform skilled coordinated movements, such as operating a computer terminal, printers, fax machine, two-way radios and various office equipment.
• Build professional relationships with internal staff and citizens.
• Act in a manner that is approachable, friendly and inviting.
• Offer flexibility and adaptability, especially during times of change.

MINIMUM QUALIFICATIONS
Any work related experience resulting in acceptable proficiency levels in the below Minimum Qualifications may be an acceptable substitute.

When Assigned to Visit McKinney
High school diploma or GED; supplemented by six (6) months previous experience and/or training involving retail sales, customer service, general office work, receptionist work, and data entry. Hours include a minimum of two Saturdays per month.  

PREFERRED QUALIFICATIONS

• Bilingual English / Spanish preferred.

CONDITIONS OF EMPLOYMENT

• Must pass a drug screen and background check.
• Must have Class C Texas Driver’s License

PHYSICAL DEMANDS
Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds).  Tasks may involve extended periods of time at a keyboard or work station.   Some tasks require visual perception and discrimination.

WORK ENVIRONMENT
Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances.


The above statements describe the general nature and level of work being performed as of the date of preparation and approval.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position.  Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.

Salary : $16 - $23