Customer Service Assistant

Salary : $14.74 - $19.15 Hourly

Location : McMinnville, OR

Job Type : Temporary / Limited Duration

Job Number : FY2025-00169

Department : Parks & Recreation

Division : Community Center and Rec Programs

Opening Date : 01 / 15 / 2025

Closing Date : Continuous

Position Summary

The Community Center (occasional hours at the Senior Center) is looking for a Customer Service Assistant who is available to work on Monday & Tuesday evenings, and occasional weekends (8-15 hours / week). Preference will be given to bilingual candidates.

Assist patrons with program registration and reservations. Strong customer service, monitoring building and customer service. Facilitate entrance into the facility including handling admission fees, informing customers about Parks & Recreation Programs, taking customer feedback, completing program registrations, selling and creating memberships, and handling pro-shop sales.

Essential Job Functions

ESSENTIAL JOB FUNCTIONS :

• Provide information regarding recreation programs and events.
• Assist customers in registration for classes, programs, and facility reservations.
• Answer patron questions and direct to the appropriate resource if necessary.
• Be knowledgeable about current programs, parks, facilities, department and city policies and procedures.
• Enforce and adhere to all department policies and procedures.
• Program / Room Preparation including set up and tear down rooms for events, classes and rentals.
• Maintain general appearance of the facility and maintain a safe and controlled environment.
• Act in a professional manner.
• Perform light maintenance and janitorial duties.

GENERAL JOB FUNCTIONS :

Qualifications

REQUIRED QUALIFICATIONS :

Any equivalent combination of education and experience which provide the knowledge, skills, and abilities required to perform the duties as described. A typical way to qualify would be a high school degree and six (6) months of relevant experience. This position also requires :

Knowledge of :

Skill and Ability to :

PREFERRED CERTIFICATIONS / LICENSES / TRAINING :

Supplemental Information

WORKING CONDITIONS :

The position requires some (40-60%) ability to use dexterity and fine motor skills. Occasional (21-50% of the time) use of office equipment. The position requires some (20-40%) physical effort such as lifting, carrying, or movement, etc. Movements required to complete work require continual speed, agility, hand eye coordination and equipment operation. The work environment is protected with only some occasional hazards or obstacles (20-40%). There is a moderately low level of personal risk or hazard. Job conditions are occasionally uncomfortable, with moderate (20-40%) issues of confinement, temperature change, incident of noise, or interactions of a disagreeable nature, inside / outside work, dirty conditions, exposure to contagious disease, etc. Position may have some responsibility for driving.

SUPERVISORY RESPONSIBILITIES :

Supervision of others is not a typical function assigned to this position. May provide training and orientation to newly assigned personnel and may assign work to student workers.

SUPERVISION RECEIVED :

Works under the general direction of a Parks and Recreation Manager or Supervisor.

ADDITIONAL REQUIREMENTS :

The City of McMinnville only accepts applications through our online application system at We want you to be successful in applying with us. We highly encourage you to complete and submit your application in advance of the deadline. For technical assistance, please call (855) 524-5627.

The City of McMinnville is an equal opportunity employer.

Applicants with disabilities who need a reasonable accommodation (e.g., assistive listening devices)

to participate in the recruitment and / or selection process should contact Vicki Hedges, Human Resources Manager.

The City of McMinnville is proud to hire veterans.

Applicants are eligible to use Veteran's Preference in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Military personnel who expect to be honorably discharged from the military within 120 days of certifying veteran status on this job application, may also request preference. Preference will only be given if the applicant meets the minimum qualifications and any special qualifications for the position and they electronically attach the required documentation at the time of application.

DOCUMENTS REQUIRED :

For information regarding Veteran's Preference qualifications, visit the following website : https : / / www.oregon.gov / boli / workers / Pages / veterans-preference.aspx

The City of McMinnville prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the City of McMinnville are based on business needs, job requirements, and individual qualifications, without regard to race, color, age, religion or belief, gender, sexual orientation, ability, family or parental status, or any other status protected by state and federal law. We do not tolerate discrimination or harassment based on any of these characteristics.

Are you available to work the proposed schedule : Mondays and Tuesdays from 3-8pm, and occasional weekends?

In 250 words or less, please describe what skills and experience qualify you for this position.

Required Question

Salary : $15 - $19