Customer Service Assistant (PT Year-Round)

Embrace a role where your attention to detail and customer focus truly shine. As a part-time Customer Service Assistant at the Rogue Credit Union Community Complex, you’ll be the first point of contact for our valued customers, providing friendly and accurate service in a fast-paced environment. Each day, you’ll greet visitors, answer inquiries, and process transactions with efficiency and a positive attitude. If you're committed to delivering outstanding customer service and thrive in a dynamic setting, we encourage you to apply and take the next step in your career with us. Go to Medfordoregon.gov to apply for this position!

Required Education and Experience:

• Graduation from high school or GED.
• Must be at least 18 years of age.
• One (1) or more years of experience providing customer service within a sport, recreation, fitness and/or enrichment industry.

Preferred Qualifications:

• Excellent interpersonal, verbal, and written communication skills.
• Experience with Xplor/Perfect Mind registration software

Available Schedule:

• Candidate must be available some evenings and weekends.
• Hours will vary based on operational needs and individual availability.
• Rogue X hours of operation: 6:00 AM - 9:00 PM, 7-days a week
• Santo Center hours of operation: 8:00 AM - 6:30M, Monday - Friday

Compensation & Information on Benefits:

The anticipated hiring range for the position is $19.43 (first step) to $20.40 (second step). Directly related experience and qualifications will be evaluated alongside others who perform work of comparable character as required by Pay Equity Law. Three steps are included in this salary range, allowing opportunity for annual movement through the steps.

INCLUDED BENEFITS:

• Oregon Public Employee Retirement System (PERS) retirement contributions paid by employer for part-time, year-round positions.
• Paid sick leave - one (1) hour accrued for every 30 hours worked.
• Access to the City's fully equipped fitness center 24/7

Examples of Job Duties:

Essential Functions of the Position:

• Processes customer transactions for entry into Rogue X, program registration and facility rentals.
• Handles and reconciles cash from daily transactions
• Responds to requests for information from the public, internal departments, and employees.
• Organizes and schedules mass communication to staff, customers, program participants, and residents.
• Analyzes and reports on survey data from various department and recreation programming surveys.
• Responsible to process program registrations, basic and advanced facility reservations, individual and mass cancellation refunds.
• Assist with the following:
• Configuration and maintenance of the department’s registration and reservation software in preparation for seasonal registration and reservation dates.
• Providing support to the Recreation Division.
• Verifying employee’s scheduled hours, time off, and overtime; provides hours to the payroll department for timely processing.
• Scheduling of annual contractual reservations.
• Completes various seasonal projects, events, and/or tasks assigned by the Customer Service Supervisor.

Other Functions of the Position:

• Upholds the values of the organization and has strong customer service orientation.
• Handles job stress and interacts effectively with others in the workplace.
• Fosters an environment that embraces diversity, integrity, trust, and respect.
• Is an integral team player, which involves flexibility, cooperation, and communication.
• Performs other related projects and duties as assigned.
• Demonstrates regular, reliable, and punctual attendance.

Go to Medfordoregon.gov to apply for this position!

Job Type: Part-time

Pay: $19.43 - $21.42 per hour

Expected hours: 24 per week

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $19 - $21