What are the responsibilities and job description for the Court Supervisor position at City of Mesa, AZ?
Description/Duties
A Court Supervisor oversees and supervises a specialized support staff in one of the three operational divisions of the Court: Court Operations, Customer Service or Specialty Courts. This class is responsible for performing related duties as required.
A Court Supervisor is responsible for overseeing daily court operations, ensuring staff compliance with policies, and maintaining efficient workflow. They supervise personnel by assigning tasks, evaluating performance, and providing training to enhance staff development. Additionally, they implement and enforce court regulations, legal procedures, and administrative policies while ensuring adherence to state and local laws.
This role requires strong decision-making and problem-solving skills, particularly in resolving escalated public complaints, managing conflicts, and improving operational efficiency. Court Supervisors also monitor case processing, oversee document and record accuracy, and coordinate with judges, attorneys, and other criminal justice partners. They utilize court case management systems and reporting tools to ensure data integrity and procedural compliance.
Court Supervisors may be reassigned to different court functions based on operational needs. They also uphold confidentiality and ethical standards when handling sensitive legal documents, personnel matters, and case-related information.
This role differs from the Deputy Court Administrator position, which has broader responsibilities for policy development and court-wide operations. Their ability to lead, enforce polices, and improve court operations distinguish them from other administrative roles. Court Supervisors may perform subordinate staff duties as needed and may work holidays or weekends as necessary. This class is FLSA exempt-administrative.
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.Qualifications & Requirements
Minimum Qualifications Required.
Any combination of training, education, and experience equivalent to a high school diploma or GED. A minimum of four (4) years of full-time employment in customer service involving extensive customer contact, policy explanation, and issue resolution, with at least two (2) years in a supervisory or lead capacity OR four (4) years of court experience, with at least one (1) year in a supervisory or lead capacity, will also be considered.
Special Requirements.
Must possess a valid Class D Arizona Driver’s License by hire or promotion date. Candidates receiving a conditional offer of employment from the City of Mesa must pass a background check conducted by the City of Mesa Police Department, Arizona Department of Public Safety, and Federal Bureau of Investigation prior to commencing employment with the City of Mesa.
Preferred/Desirable Qualifications.
A Bachelor’s degree in Business, Management, or related field is highly desirable. Experience with automated information systems, records management, and proficiency in word processing and spreadsheets is preferred. Certification from the Institute of Court Management is also preferred.
