Cybersecurity IT Engineer I

Salary : $85,040.18 - $124,603.65 Annually

Location : Mesa, AZ

Job Type : Full Time

Job Number : 15425

Department : (H155)Innovation and Technology

Opening Date : 12 / 13 / 2024

Closing Date : Continuous

Description / Duties

First review of applications will be on Thursday, December 26, 2024, and weekly thereafter.

The City of Mesa's Department of Innovation and Technology (DoIT) is hiring a Cybersecurity Information Technology (IT) Engineer I that will provide a high level of skilled technical services and support a variety of areas within the Security team. This position will report to the IT Manager in Security.

The Engineer I class assigned to Securityprovides skilled technical services in support of installation, configuration, testing, integration, and ongoing support for City applications or infrastructure within the technical support area of Security

Common responsibilities and skills include : leadership skills, such as using independent judgment and decision-making, especially related to diagnostics and troubleshooting with individual applications or infrastructure; providing quality written and verbal communications / presentations to customer areas in primarily small, yet formal settings; technical lead coordination of day-to-day activities for technical staff (by assignment ) ; performing primary and secondary application or product support within the technical support area of Security. This class may perform technical and / or project leadership for one or more small- to medium-scale projects. This class also positively and actively participates in team training and demonstrates team skills learned by applying and reinforcing team principles in daily work.

Common duties include : performing work on one or more assignments simultaneously, such as configuration, development, integration, testing, and resolution of problems for systems; assessing, troubleshooting, and following established guidelines in escalation of hardware, software, and networking problems; initiating and / or maintaining Incident Reports (IRs) using an online incident management system; preparing and / or updating system documentation; controlling changes in system environments to ensure stable and reliable delivery of computer resources; developing and analyzing data for the purposes of problem resolution and strategic planning; implementing, maintaining, and monitoring operating systems and related subsystems; participating in projects and leading small projects and activities related to City computer systems, data, and infrastructure; participating in the design of programs and installing and / or implementing information systems; designing, developing, and implementing processes, procedures, and strategies for systems that function or communicate across multiple platforms; supporting computing processes executed across multiple platforms and / or networks; and utilizing forecasting, trend analysis, monitoring, and reporting tools. Project management duties including estimating task duration and complexity, developing work plans, and scheduling target completion dates; informing customer and management of project status; coordinating efforts of team members; reviewing adherence to policies and procedures; reviewing results with and motivating team members; and ensuring all work is done in alignment with City and IT long-term strategies. This class is also responsible for performing related duties as required.

The IT Engineer I class has regular customer interaction, which includes specific assignments and broad project issues for small- to medium-sized projects. This class is distinguished from an IT Engineer II by the latter's responsibility for independently performing highly technical primary and secondary application or product support and leading a medium- to large-scale project or multiple small- to medium-scale projects concurrently. The IT Engineer I class is distinguished from an IT Analyst II by its responsibility for independently performing primary and secondary technical application or product support; performing troubleshooting, analysis, coordination, and resolution for more complex problems across a broad range of products and technologies; coordinating with other DoIT areas to resolve problems if necessary; and for leading small- to medium-sized projects. This class may have a high level of responsibility for the supported applications, products, and projects and for the success of projects that they lead. This class provides technical and design guidance for projects and systems, and advanced technical guidance may be required from higher-level classes. This class provides technical leadership for one or more specific areas and may provide basic mentoring to IT Technicians and IT Analysts. Employees in this class are required to participate in team on-call support, 24-hours a day, 7-days a week. This class is FLSA exempt-computer professional (part-time employees in this class are FLSA nonexempt).

About the Ideal Candidate : The ideal candidate will have two plus years of experience in Cybersecurity. Strong sense of professionalism and ethics; have good technical skills and the aptitude to work independently; have very good verbal and written communication skills including presenting to large groups of people; three to five years implementing enterprise-wide security solutions; experience in Splunk, PCI Scanning, tools, and remediation plans; experience with Palo Alto UTM or next generation firewalls; experience with application scanning tools; familiarity with network architecture concepts, IDS / IPS, PCI compliance, Security log analysis, network scanning, and business user customer service experience; and have a good working knowledge of network and server fundamentals. Additionally, some experience with SMTP and SIP messaging using Microsoft based technologies will be a plus.

Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.

Qualifications & Requirements

Employee Values : All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with an Associate's Degree in Computer Science, or a related field, such as Engineering or Geography (by assignment) . Considerable (3 - 5 years) computer systems experience in at least one of the following technical support areas : Applications, Database, Desktop, GIS, Help Desk, Network, Security, Server, Service Desk, Telecommunications, or Web.

Special Requirements. For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and Federal Bureau of Investigation prior to commencing employment with the City of Mesa (by assignment) . Because of the confidential, sensitive nature of information handled, successful completion of a background investigation is required (by assignment) . Must possess a valid Class D Arizona Driver's License by hire or promotion date (by assignment) .

Link to Job Description

A is linked here.

Did you graduate from an accredited college or university with an Associate's Degree (or higher) in Computer Science, or a related field? Please detail your degree information on your application.

How many years of computer systems experience do you have in at least one of the following technical support areas : Applications, Database, Desktop, GIS, Help Desk, Network, Security, Server, Service Desk, Telecommunications, or Web? Please detail this experience on your application.

• None
• Some but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

Please describe your computer systems experience in at least one of the following technical support areas : Applications, Database, Desktop, GIS, Help Desk, Network, Security, Server, Service Desk, Telecommunications, or Web, including employer(s). Please also detail your experience on your application. If none, type N / A.

Please select which security certifications you currently possess. Please also detail these certifications on your application. Select all that apply.

If you possess any of the certifications listed in question 4, how much direct work experience do you have in that field(s)? Please detail your experience on your application.

How many years of work experience do you have in PCI Compliance? Please detail this experience on your application.

Required Question

Salary : $85,040 - $124,604