Emergency Medical Services (EMS) Coordinator

The current recruitment is for a full-time vacancy for the EMS Assignment; however, this recruitment will be used to establish an eligible list to fill possible future vacancies in any assignment area. 

**Please be sure to attach or detail your Registered Nurse license and/or other ALS provider certification/license on your application.  Applications that do not include Registered Nurse license and/or other ALS provider certification/license information in full (issue dates, license/certification numbers, and expiration dates) will be deemed ineligible.**

First review of applications will be on Tuesday, January 21, 2025, and weekly thereafter.

An Emergency Medical Services (EMS) Coordinator is responsible for analyzing, planning, designing, implementing, and administering EMS programs, as well as other department-wide and community-oriented programs and may be assigned to either EMS or the Mesa Regional Dispatch Center.  EMS Coordinators research and analyze current and future medical and EMS issues and trends to ensure the provision of quality medical services; and represent Mesa Fire and Medical Department (MFMD) at Regional, Statewide, and regulatory agency/committee meetings.  EMS Coordinators also assist the respective Deputy Chief in accomplishing overall goals through program management, provider and system evaluation, and quality assurance.  This class is also responsible for performing related duties as required.

Dispatch and Deployment Assignment:  An EMS Coordinator assigned to the Mesa Regional Dispatch Center communicates by phone with emergency callers to assess the level of immediate need; triages the calls; and either directs the dispatch of smaller fire apparatus staffed with nurse practitioners or physicians’ assistants to lower-level emergency medical calls as appropriate, or full emergency apparatus responses as needed, or advises on in-home care in lieu of a unit being dispatched.  This assignment also performs related administrative responsibilities, including documenting calls; continuous quality improvement (CQI); developing or revising algorithms and protocols, policies and procedures, and training; and participating in and/or conducting classroom and other training.

EMS Assignment:  An EMS Coordinator assigned to EMS manages the certification and recertification of Advanced Life Support (ALS) and/or Basic Life Support (BLS) providers and/or instructors and is responsible for evaluating EMS training activities for effectiveness, with an emphasis on its impact on department service delivery and conducts classroom and other training.  This assignment also performs CQI, which involves designing quality assurance programs to measure program outcome and effectiveness, evaluating EMS data, identifying methods of providing effective emergency medical care, and identifying methods to address complex medical issues and patient care delivery situations; serves as a pre-hospital liaison between the Mesa Fire and Medical Department, hospitals, and other outside agencies; and participates in the resolution of issues and the enhancement of services.

Transportation Program Assignment:  An EMS Coordinator assigned to the Transportation Program reviews compliance with payer agreements as it relates to ambulance billing and clinical review, which involves reviewing and independently evaluating electronic patient care reports (ePCRs) to verify they meet Medicare documentation standards and are ready to be sent out for billing and to ensure care and treatment compliance with other terms of the insurance and/or payer agreements; monitors the billing process, which includes reviewing questionable billing rates and reimbursement amounts; works collaboratively with insurance companies to resolve systemic payment processing concerns; monitors ambulance responses to ensure compliance with expected dispatch protocols; periodically reviews transport-related supplies costs and usage, including pharmaceuticals; serves as compliance officer or on a compliance committee for the Transportation Program; and ensures compliance with state regulations in assigned area of responsibility.  This assignment also evaluates the training needs and delivers clinical and documentation related training for the Civilian Emergency Medical Technicians (EMTs) and Paramedics, and manages or participates in the management of their Paramedic and EMT certifications.

This civilian class participates in the Arizona State Retirement System (ASRS).  For the Dispatch and Deployment assignment, which operates 24 hours a day, seven days a week, schedules may include working evenings, weekends, and holidays.  General supervision is received from the Deputy Chief in either EMS or Dispatch and Deployment assignments, who reviews work through conferences and overall results achieved.  This class is FLSA exempt-administrative (part-time employees in this class are FLSA nonexempt).

Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions. 

Employee Values:  All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required.

Dispatch and Deployment Assignments:  An Associate’s Degree or higher in Nursing from an accredited college or university.  Extensive (5 years) Registered Nurse (RN) experience.  Valid Arizona Registered Nurse (RN) license. **You MUST list your Registered Nurse license information on your application.  Applications that do not include Registered Nurse license in full (issue dates, certification numbers, and expiration dates) will be deemed ineligible.**

EMS Assignment and Transportation Program Assignment:  Any combination of training, education, and experience equivalent to graduation from an accredited college or university with an Associate’s Degree in Nursing, Emergency Medical Services, Education, Fire Science, or related field.  Extensive (5 years) experience in the medical profession, which must include experience as a Paramedic, RN, or higher-level provider, such as Nurse Practitioner, Physician’s Assistant, etc.

Special Requirements.  Must not be on the Office of Inspector General (OIG) list of Excluded Individuals/Entities (LEIE).

Dispatch and Deployment Assignment:  Because of the confidential, sensitive nature of information handled, successful completion of a background investigation is required.  Candidates given a conditional job offer will be required to successfully complete a hearing test.

EMS Assignment and Transportation Program Assignment:  Must possess a valid Class D Arizona Driver's License by hire or promotion date.  Must maintain current status as an ALS provider (example:  Paramedic, Registered Nurse, Physician’s Assistant).  Certification as a provider in Cardiopulmonary Resuscitation (CPR), Advanced Cardiac Life Support (ACLS), and Pediatric Life Support (PALS) or Pediatric Education for Pre-hospital Provider (PEPP) within 90 days of hire or promotion date.  Must possess and maintain Instructor Certifications for CPR, ACLS, and PALS or PEPP within one year after hire or promotion date.  **You MUST list your ALS provider certification/license information on your application.  Applications that do not include ALS provider certification/license information in full (issue dates, certification/license numbers, and expiration dates) will be deemed ineligible.**  Transportation Program Assignment:  Certification as an Ambulance Compliance Officer within one year after hire or promotion date. 

Substance Abuse Testing.  Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.

Preferred/Desirable Qualifications.  Emergency or pre-hospital medical experience is highly desirable.

EMS Assignment and Transportation Program Assignment:  Instructor certification in CPR, ACLS, or PALS is highly desirable.  One year of teaching experience is preferred.  Experience in medical transportation is highly desirable (Transportation Program Assignment).

Salary : $75,241 - $113,033