What are the responsibilities and job description for the Performance Administrator position at City of Mesa?
First review of applications will be Monday, May 5, 2025, and weekly thereafter.
The Performance Administrator plans and directs the activities of the City’s performance program. As part of the City’s Center for Data and Performance, the incumbent is responsible for overseeing Citywide planning and implementation of organizational performance strategies and overseeing the day-to-day operations of Performance Advisors. The major activities include:
1) Management system design, development, and implementation: researching and promoting management system methodologies/innovations; identifying weaknesses, gaps, and/or areas for improvement in existing management systems; and presenting needs analysis and recommendations to City Management.
2) Strategic and operational plan development, monitoring, and implementation: coordinating development of the organizational and department level strategic plans; developing reporting and monitoring systems; assisting with and coordinating the implementation of Citywide and department strategic and operational plans; and providing project design.
3) Performance management: researching and promoting performance management practices and methodologies; designing, developing, and implementing continuous improvement systems, processes, and practices; aligning organizational practices and systems with nationally recognized performance criteria such as Malcolm Baldrige and ISO; and building internal capacity within departments for performance management.
4) Process management: planning, coordinating, and administering the use of a standard, systematic process management approach throughout the organization.
5) Customer and employee research: planning and coordinating the development and implementation of employee and citizen surveys; assisting departments in the design, development, and implementation of surveys and other data collection methods; analyzing data through statistical methods to quantify customer requirements; assessing performance; and presenting results to management and employees.
6) Management consulting services: offering a full range of organizational performance consulting that assists departments with achieving and sustaining “best practices” and the most effective allocation of resources.
The Performance Administrator is responsible for performing organizational analysis and special studies; diagnosing organizational weaknesses and identifying solutions; marketing performance services to customers; and assigning resources to accomplish multiple projects. The incumbent is expected to exercise considerable initiative and judgment in carrying out assigned duties. This class performs related duties as required.
Work requires considerable independent judgment and initiative in combining a broad scope of professional-level, organizational-effectiveness knowledge, and sophisticated analytical judgment in order to resolve a variety of complex Citywide issues. Incumbents are required to carry out assignments without detailed instruction or guidance. The Performance Administrator reports to the Chief Data Officer. This class is FLSA exempt-administrative.
Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor’s Degree in Business Management, Accounting, Public Administration, Organizational Development, or related field. Extensive (5 years) of progressively responsible experience in organizational effectiveness initiatives including any combination of: management system design, performance management, process improvement, strategic planning, project management, and/or coaching/mentoring.
Preferred/Desirable Qualifications. Graduation from an accredited college or university with a Master’s Degree in Business Management, Accounting, Public Administration, Organizational Development, or related field is desirable. Experience in ISO 9000, Malcolm Baldrige, Six Sigma Black Belt, or internal auditing is preferred.
http://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs5435.pdfSalary : $95,414 - $137,385
