Customer Service Representative

Salary : $41,618.72 - $67,793.44 Annually

Location : Mesquite, NV

Job Type : Full Time

Job Number : 00316

Department : Athletics & Leisure Services

Division : Recreation

Opening Date : 02 / 26 / 2025

Closing Date : 3 / 16 / 2025 11 : 59 PM Pacific

Description

Job descriptions / specifications are intended to indicate the essential functions and levels of work difficulty of the position and are not intended to describe in detail all of the position's specific duties and responsibilities nor exclude other duties of similar level or difficulty. Additionally, it is not intended to limit management's rights to assign, direct, and control the work of employees under their supervision.

DEFINITION

Under general supervision, perform difficult and specialized duties in the manner of Customer Service, relating to problem diagnosis, collecting funds for recreational programs, activities and rentals for the Department. Provide assistance with the resolution of sensitive situations escalating from others and seek to reach mutually satisfactory resolutions of problems and complaints. Perform general receptionist duties, provide administrative support and perform other duties as assigned.

Examples of Duties

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Essential functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation.)

• Serve as a representative of the City of Mesquite, demonstrating a positive attitude and progressive actions through the display of professionalism, courtesy, and appropriate tact and discretion in all interactions with other employees and with the public.
• Answer telephone, take messages for staff, and disseminate information to public regarding programs, activities and policies.
• Greet the public and check patrons for current recreation center pass or collect fees.
• Perform various clerical and correspondence work assigned.
• Maintain accurate program and financial records.
• Assist in program registration, recreation center passes applications and facility use requests.
• Handle financial transactions, reconcile daily receipts and prepare deposits.
• Proactively investigate account problems and resolve issues / complaints utilizing a detailed understanding of the computer software, account / billing practices to identify discrepancies in account set-up and billing; partner with financial and administrative services staff in performing routine account audits and other defined internal control measures.
• Assist administration staff by reviewing and resolving questions related to invoices, billing and collections.
• Supervise patrons for safe conduct and use of the facility.
• Assist in the supervision of recreation programs, recreation instructors, attendants and volunteers.
• Perform light custodial duties including vacuuming, cleaning windows, sweeping, etc.
• Prepare correspondence and associated informational materials for the Athletics &Leisure Services Dept.
• Maintain calendar reflecting city facilities use and events.
• Assist in the coordination and supervision of various activities and programs run through the Department including but not limited to scheduling games / events, coaching, refereeing, scorekeeping, ticket taking, set-up and clean-up.
• Be dependable and meet acceptable attendance requirements at all times.
• Follow all applicable safety rules and regulations.
• Develop and execute engaging social media strategies across various social media platforms.
• Produce marketing pieces to promote the Atheltics Department as well as the monthly newsletter.
• Assist in submitting reports for payment for memberships paid by insurances.

OTHER JOB FUNCTIONS

A. Perform other related duties as assigned.

Typical Qualifications

QUALIFICATIONS

The degree of knowledge and ability as outlined under this section is that which is necessary to satisfactory perform the essential functions of this position.

Knowledge of :

Ability to :

Experience, Education and Training :

Any equivalent combination of training, education and experience which provides the individual with the required knowledge, skills, and abilities to perform the job. A typical way to obtain the required knowledge and abilities would be :

Education : High School diploma or G.E.D.

Experience : Previous experience working as a receptionist and / or with recreation programs and activities.

Training : Speak and write Spanish fluently preferred. Current standard First Aid and CPR Certification, or ability to possess within six months.

License or Certificate : Must possess at the time of employment and continuously throughout employment a valid Nevada or "border state" driver's license, as defined by NRS 483.

Competencies :

Communicativeness - Effective performers recognize the essential value of continuous information exchange. They actively seek information from a variety of sources and disseminate it in a variety of ways. They use modern technologies to access and circulate information. They take responsibility for ensuring that their peers and supervisors have the current and accurate information needed for success.

Composure - Effective performers maintain emotional control, even under ambiguous or stressful circumstances. They are able to demonstrate emotions appropriate to the situation and continue performing steadily and effectively.

Customer Service - Effective performers attend to customers in a timely manner. They view the organization through the eyes of the customer and go out of their way to anticipate and meet customer needs.

Drive / Energy - Effective performers have a high level of energy and the motivation to sustain it over time. They are ambitious and passionate about their role in the City. They have the stamina and endurance to handle the substantial workload present in today's organizations. They know that a healthy work / life balance is important to sustained energy. They are motivated to maintain a fast pace and continue to produce even in exhausting circumstances.

Functional / Technical - Effective performers are knowledgeable and skilled in a functional specialty. They add organizational value through unique expertise in a functional specialty area. They remain current in their area of expertise and serve as a resource in that area for organization.

Integrity - Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions and foster a work environment where integrity is rewarded.

Initiative - Effective performers are proactive and take action without being prompted. They don't wait to be told what to do or when to do it. They see a need, take responsibility, and act on it. They make things happen.

Learning Agility - Effective performers continuously seek new knowledge. They are curious and want to know "why". They learn quickly and use new information effectively. They create and foster a culture of interest, curiosity, and learning.

Positive Impact - Effective performers make positive impressions on those around them. They are personable, self confident, and generally likable. They are optimistic and enthusiastic about what they do, and their excitement is contagious. They energize those around them.

Problem Solving / Decision Making - Effective performers are able to identify problems, solve them, act decisively, and show good judgment. They isolate causes fr0m symptoms, and compile information and alternatives to illuminate problems or issues. They involve others as appropriate and gather information from a variety of sources. They find a balance between studying the problem and solving it. They readily commit to action and make decisions that reflect sound judgment.

Sensitivity - Effective performers value and respect the concern and feelings of others. In the workplace, this compassion translates into behavior that communicates empathy toward others, respect for the individual, and appreciation of diversity among team members and the public.

Team Player - Effective performers are team oriented. They identify with the larger organizational team and their role within it. They share resources, respond to requests from other parts of the organization, and support larger legitimate organizational agenda as more important than local or personal goals.

Supplemental Information

WORKING CONDITIONS :

Work is performed under the following conditions :

Physical Requirements

Work is performed in an office. Subject to high levels of public contact and frequent interruptions. Duties require sufficient mobility to use standard office equipment; sustained posture in a seated position, standing and / or walking for prolonged periods of time; frequent bending, twisting, reaching, stooping and climbing; vision to read and hearing and speech to communicate in person or over the telephone. Flexibility of work hours; must be available to attend evening, weekend meetings and programs and to respond to emergency situations. Must be able to carry / lift / push or pull loads of up to 25lbs.

Classification Grade : 17

Wage Assignment : Hourly - Teamsters L14 CBA

Safety Sensitive : YES

HOW TO APPLY

Applicants are required to supply copies (proof) of all required documentation and verification of education and any other stated requirements of the position. The City of Mesquite Human Resources will only accept degrees or credits earned from a college or university accredited by an official agency recognized by the US Department of Education. A listing of accredited universities is available at :

Provide copies of the following with your complete application :

The City of Mesquite is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals. The City of Mesquite encourages both incumbents and individuals who have been offered employment to discuss potential accommodations with the employer.

City of Mesquite offers a complete benefits package to full-time employees including :

Please click on the link Compensations & Benefits to learn more.

Salary : $41,619 - $67,793