Sanitation Billing Clerk I

Job descriptions / specifications are intended to indicate the essential functions and levels of work difficulty of the position and are not intended to describe in detail all of the position's specific duties and responsibilities nor exclude other duties of similar level or difficulty.  Additionally, it is not intended to limit management's rights to assign, direct, and control the work of employees under their supervision. DEFINITIONUnder the general supervision of the Sanitation Billing Supervisor maintain sanitation accounts and account balances through daily administration of customer payments.  Perform duties and tasks related to the central information, telephone, parcel and mailing center; general cash receipting.ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES(Essential functions are those functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation.)

• Serve as a representative of the City of Mesquite, demonstrating a positive attitude and progressive actions through the display of professionalism, courtesy, and appropriate tact and discretion in all interactions with other employees and with the public.
• Answer incoming calls with courtesy and proper phone etiquette.
• Correctly direct inquiries to appropriate individuals or departments.
• Work with the public in establishing new sanitation accounts, and initiate start-up garbage and sewer services.
• Prepare interim period Sanitation billings.
• Prepare and mail sanitation quarterly billings, as well as delinquency and shut-off notices; initiate shut-offs; restoration of services and maintain account records.
• Assist title companies concerning ownership changes.
• Prepare sewer demands upon request.
• Maintain files for tracking all garbage containers.
• Establish and maintain accounts with automatic withdrawal for sanitary service customers.
• Maintain accuracy of sanitation subsidiary A / R ledger on a daily basis through daily postings of cash receipts and posting approved adjustments.  Review aging reports for collection purposes and initiate shut-off due to delinquency.
• Assist with accepting cash receipting.
• Be dependable and meet acceptable attendance requirements at all times.
• Follow all applicable safety rules and regulations.OTHER JOB FUNCTIONS          A. Protect confidential information by preventing unauthorized release, both verbal and / or writing.          B. Perform other related duties as assigned.          C. Be willing to attend job-related training on and off-site as needed.          D. Follow all applicable safety rules and regulations.QUALIFICATIONSThe degree of knowledge and ability as outlined under this section is that which is necessary to satisfactory perform the essential functions of this position.Knowledge of :
• English usage, spelling, grammar punctuation and vocabulary.
• Modern officer procedures, methods and computer equipment.
• Various applications of Google Docs / Sheets, Google Drive and Caselle software.
• All City functions to provide information and direction to the public.
• Customer service needs and delivery.
• Exceptional filing skills.
• Telephone procedures and etiquette. Ability to :
• Communicate clearly and concisely, both orally and in writing.
• Receive certification in customer services
• Handle customer accounting / billing services for Sanitation.
• Exercise judgment in appraising situations and making decisions.
• Accounting skills needed to perform customer account reconciliations.
• Be proficient in cash handling skills.
• Perform multi-tasks.
• Create and maintain a filing system.
• Type at a speed necessary for successful job performance.
• Establish and maintain effective working relationships with those contacted in the course of work, including a variety of City officials.
• Deal tactfully and effectively with public contacts in relatively adverse situations.
• Be dependable and punctual.
• Be honest and accountable.
• Be proficient in computer skills to include the following applications, Google Docs / Sheets, Google Drive and Caselle.
• Speak and communicate in English and Spanish is preferred. Experience, Education and Training : Any equivalent combination of training, education and experience that provides the individual with the required knowledge, skills, and abilities to perform the job. A typical way to obtain the required knowledge and abilities would be : Education :                    High School diploma or G.E.D.  An Associate's degree in business, accounting or related field preferable.Experience :                  Two (2) years experience in business, accounting or related field..Training :                       Speak and write Spanish fluently preferred.License or Certificate :           Must possess at the time of employment and continuously throughout employment a valid Nevada or "border state" driver's license, as defined by NRS 483.Competencies : Communicativeness - Effective performers recognize the essential value of continuous information exchange.  They actively seek information from a variety of sources and disseminate it in a variety of ways.  They use modern technologies to access and circulate information. They take responsibility for ensuring that their peers and supervisors have the current and accurate information needed for success.Composure - Effective performers maintain emotional control, even under ambiguous or stressful circumstances.  They are able to demonstrate emotions appropriate to the situation and continue performing steadily and effectively.Customer Service - Effective performers attend to customers in a timely manner. They view the organization through the eyes of the customer and go out of their way to anticipate and meet customer needs.Drive / Energy - Effective performers have a high level of energy and the motivation to sustain it over time.  They are ambitious and passionate about their role in the City. They have the stamina and endurance to handle the substantial workload present in today's organizations.  They know that a healthy work / life balance is important to sustained energy. They are motivated to maintain a fast pace and continue to produce even in exhausting circumstances.Functional / Technical - Effective performers are knowledgeable and skilled in a functional specialty.  They add organizational value through unique expertise in a functional specialty area.  They remain current in their area of expertise and serve as a resource in that area for organization.Integrity - Effective performers think and act ethically and honestly.  They apply ethical standards of behavior to daily work activities.  They take responsibility for their actions and foster a work environment where integrity is rewarded.Initiative - Effective performers are proactive and take action without being prompted.  They don't wait to be told what to do or when to do it. They see a need, take responsibility, and act on it.  They make things happen.Learning Agility - Effective performers continuously seek new knowledge.  They are curious and want to know "why". They learn quickly and use new information effectively. They create and foster a culture of interest, curiosity, and learning.Positive Impact - Effective performers make positive impressions on those around them.  They are personable, self confident, and generally likable. They are optimistic and enthusiastic about what they do, and their excitement is contagious.  They energize those around them.Problem Solving / Decision Making - Effective performers are able to identify problems, solve them, act decisively, and show good judgment.  They isolate causes fr0m symptoms, and compile information and alternatives to illuminate problems or issues.  They involve others as appropriate and gather information from a variety of sources. They find a balance between studying the problem and solving it.  They readily commit to action and make decisions that reflect sound judgment.Sensitivity - Effective performers value and respect the concern and feelings of others.  In the workplace, this compassion translates into behavior that communicates empathy toward others, respect for the individual, and appreciation of diversity among team members and the public.Team Player - Effective performers are team oriented.  They identify with the larger organizational team and their role within it.  They share resources, respond to requests from other parts of the organization, and support larger legitimate organizational agenda as more important than local or personal goals.WORKING CONDITIONSWork is performed under the following conditions : Physical Requirements : Duties require sufficient mobility to work in a typical office setting and use standard office equipment, including a computer; sustained posture in a seated position for prolonged periods of time; occasional stooping, twisting, bending, kneeling, and reaching; vision to read printed materials and a VDT screen, and hearing and speech to communicate in person or over the telephone; endurance sufficient to maintain efficiency and energy through work day.  Must be able to attend off-site / out of town training occasionally, handle stressful situations and must be able to carry / lift / push or pull loads of up to 30lbs.Dealing With Difficult People : Employee will have to deal with difficult people from time to time in the performance of this job.  Accordingly, good people skills are necessary.   The City of Mesquite is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals.  The City of Mesquite encourages both incumbents and individuals who have been offered employment to discuss potential accommodations with the employer.HOW TO APPLYApplicants are required to supply copies (proof) of all required documentation and verification of education and any other stated requirements of the position.  City of Mesquite Human Resources will only accept degrees or credits earned from a college or university accredited by an official agency recognized by the US Department of Education.  A listing of accredited universities is available at : http : / / ope.ed.gov / accreditation. PROVIDE COPIES OF THE FOLLOWING WITH YOUR COMPLETE APPLICATION :
• Letter of interest / Cover Letter
• Resume - A resume is required in addition to the completed employment application. Applications submitted without a copy of the candidate's resume are incomplete and will not be considered.
• Copy of associate's degree or transcripts.
• Copies any relevant certificates, licenses or awards i.e. ICC Selection Process : The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities.  The Human Resources Department must receive the completed City employment application and all required documentation by the closing date and time listed on the announcement. The employment application must be accessed through our website, www.mesquitenv.gov or https : / / www.governmentjobs.com / careers / mesquitenv, and submitted electronically following the online links.  Applicants must complete the employment application in its entirety to be considered for this recruitment. Resumes will not be accepted in lieu of the completed employment application.  Decisions on an applicant's qualifications for the above position will be made solely on the materials submitted at the time of application.  The City will provide reasonable accommodations to qualified individuals with disabilities.  It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department in writing prior to the close of the recruitment. If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Mesquite online application system. Please check your email on a regular basis after submitting your application for complete instructions, which include where and when to report.Appointment is subject to the successful completion of a post offer pre-employment background investigation. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.Note :   E-mail communications will be sent from senders with the extension :  @mesquitenv.gov you may need to adjust your spam blocker to ensure that you receive email notifications from the City of Mesquite. Failure to satisfactorily demonstrate that the requirements of the posted position have been FULLY met will result in disqualification.