Public Safety Dispatcher

Salary : $25.08 - $29.43 Hourly

Location : Mesquite, TX

Job Type : Full-time

Job Number : 1302436

Department : Police Administration

Opening Date : 04 / 25 / 2024

Closing Date : Continuous

GENERAL SUMMARY

Salary : $25.08 / hourly to $29.43 / hourly midpoint (Depending on qualifications)

To provide a variety of specialized and routine tasks in the provision of emergency and non-emergency communication services. To answer multi-line, 9-1-1 emergency and non-emergency calls and respond appropriately. To provide emergency dispatch services for the Police and Fire Departments for the City of Mesquite.

You can search for this position's full job description here.

SUPERVISION

• General supervision is provided by the Public Safety Dispatcher Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Follow all Police and Fire Department General Orders and SOP's.

Adheres to assigned work schedule as outlined in city and department attendance policies and procedures.

Receive and process requests for Police, Fire, and Emergency Medical Services by analyzing and prioritizing emergency and non-emergency calls. Forward calls to appropriate departments and personnel.

Assign appropriate public safety personnel to emergency and / or routine calls for service utilizing a computer aided dispatch system (CAD).

Receive, transmit, and update pertinent information on all calls for services including those in progress and those involving other agencies; monitor activities of Police, Fire and Emergency Medical Service personnel; maintain the location and call status of all emergency units during an assigned dispatch shift.

Operate a multi-channel public safety radio system.

Coordinate mutual aid requests.

Communicate with hearing / speech impaired citizens by operating TTY / TDD equipment.

Receive and process Text to 9-1-1 calls.

Provide pre-arrival medical instructions on medical emergency calls.

Operate NCIC / TCIC computer system; enter data; retrieve pertinent information; relay information to emergency personnel; purge printouts from NCIC / TCIC system; maintain computers and related equipment; verify reports and data entered during shift; validate entries.

Contribute to a positive work culture.

Maintain strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the Communications Section.

Gain and maintain basic knowledge of geography for the City of Mesquite and the surrounding area.

Act as a liaison between the Mesquite Police and Fire Departments and other city departments or governmental agencies.

MINIMUM JOB REQUIREMENTS

EDUCATION

EXPERIENCE

Ability to type 35 wpm

Ability to pass CritiCall testing required.

LICENSES AND CERTIFICATES

The ability to obtain certification as a Telecommunications Officer by the Texas Commission on Law Enforcement (TCOLE).

Candidates must be a U.S. Citizen and be 18 years of age or older.

WORK SCHEDULE

If you are offered the position of Public Safety Dispatcher you are agreeing to work :

Holidays (if scheduled as a normal working day)

Weekends

Deep Nights

Evenings

On Call for Disasters

Rotation of shifts while in training

You must be able to work the following rotating shifts on a month-to-month basis during the first year of employment :

SHIFT SCHEDULES :

8am-6pm

10am-8pm

12pm-10pm

4pm-2am

8pm-6am

10pm-8am

This position requires a one-year probationary period due to length of training program.

A total of four months can be spent on Channel One training. Failure to obtain proficiency in Channel One in the four-month period will result in a non-disciplinary termination of employment. Additional training periods may be approved at the discretion of the Department Director.

Minimum typing speed at the completion of Channel One training must be 45 wpm.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

Full Time Employees :

The City of Mesquite offers the Zero Premium, Employee Only Benefits under the following plans : High Deductible Medical Plan, HMO Dental Plan, Vision Plan, and Life Insurance.

The City is self-insured and offers a choice of four medical plans : HSA, High Deductible, HMO, PPO, and EPO Medical Plans through Blue Cross Blue Shield of Texas. Employee medical coverage goes into effect the first day of the month following 30 days of employment. Coverage is available to all full-time employees at group rates. Employees enrolled in the City's self-insured medical plan also have access to the Mesquite Employee Health Center (MEHC) clinic and pharmacy.

The City offers three dental plan options : a managed plan (DHMO), an indemnity plan (DPPO), an enhanced indemnity plan (DPPO Enhanced). Coverage is available to all full-time employees at group rates.

The City offers free Vision Insurance to all employees. Dependents can be added for an additional fee.

Basic Group Life Insurance protection is provided to eligible full-time employees in the amount of two times the annual salary as recorded at the beginning of each year. The following voluntary benefits are available to full-time employees : Supplemental Life, AD&D Insurance, Cancer Insurance and Long-Term Disability

Texas Municipal Retirement System (TMRS) : All employees appointed to positions designated to work 1,000 hours or more per year must participate in the TMRS. TMRS is a qualified tax-deferred retirement plan under Section 401 of the IRS. Seven (7) percent of gross earnings are deducted each payroll as a pre-tax deduction and deposited into the member account. When an employee becomes vested and retires, the City provides 2-to-1 matching contributions.

Other benefits include Social Security, Tax Saver Program (Section 125 Flexible Spending Account), Deferred Compensation Plans, Direct Deposit, Paid Holidays, Paid Vacation, Sick Leave and Personal Leave.

For more information about the City of Mesquite's employee benefits, please visit :

Select the option that best represents the highest level of education you have achieved.

Can you type 35 WPM?

Do you have a valid driver's license?

Are you eligible to work in the United States?

Are you currently a United States citizen?

Are you at least 18 years of age or will you be at the time of hire?

Have you ever been convicted of an offense with the grade of felony?

Have you ever been placed on court ordered community supervision or probation for an offense of the grade of felony?

Have you ever been convicted of any family violence offense?

Are you prohibited by state or federal law from possessing firearms or ammunition?

Have you every operated a vehicle while impaired by the use of alcohol or any other substance?

If yes, how long ago was the last incident you operated a vehicle while impaired by the use of alcohol or any other substance?

Have you ever used or tried cocaine?

Please select the most recent date of cocaine use :

Have you ever used or tried heroin?

If yes, select the most recent date of heroin use :

Have you ever used or tried hallucinogenic drug?

If yes, select the most recent date of hallucinogenic drug use :

Have you ever intentionally used or tried ecstasy?

If yes, select the most recent date of ecstasy use :

If you are a current City of Mesquite employee, have you been employed in your current position with the City for at least 3 months? Please indicate the option that best represents your current status.

If selected to move forward in the hiring process, I understand that I will be subject to passing a polygraph test. Deception of information provided will result in disqualification. By submitting this application, I affirm all information provided is true and correct.

Required Question

Salary : $25 - $29