What are the responsibilities and job description for the INFORMATION CLERK position at City of Miami?
An Equal Opportunity Employer
Nature of Work
This is an entry level administrative and clerical classification requiring some knowledge of the tasks performed. This classification requires extensive public contact greeting and directing visitors to appropriate personnel function within the organization. An employee in this classification responds to routine questions from callers, visitors and/or customers; provides the appropriate information; maintenance or records, some verification and correction of data, and some maintenance of financial and budgetary records. Work involves performing routine tasks in accordance with established procedures and regulations. Supervision is received from a supervisor who reviews work for completeness, accuracy and adherence to standard policies.
Essential Functions
Greets callers, visitors, and/or customers determines the nature of their business and provides appropriate information.
Refers callers, visitor, and/or customers to appropriate point of contact within the department or contacts that person by telephone and arranges an appointment, if needed.
Directs callers, visitor, and/or customers to proper locations.
Maintains contact with personnel via city established systems (i.e., two-way radio, email, etc.).
Responds to routine questions from callers, visitors and/or customers; provides information concerning the work of various city departments or the location of offices.
Maintains department/building visitor's log.
May be required to monitor safety and security systems.
May be required to complete security/maintenance complaint reports and contacts appropriate personnel to investigate.
Completes and maintains daily reports.
Performs routine clerical tasks, such as filing, copying etc.
Performs related work as required.
Minimum Requirements
A high school diploma or its equivalent and two (2) years experience involving public contact in a customer service environment.
OR
Equivalent combination of education and experience beyond a high school diploma or its equivalent and six (6) months of the required experience.
Documentation Requirements
PLEASE READ CAREFULLY.
Applicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but they will not attach automatically and you will be deemed ineligible without the proper documentation.
ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT.
THE FOLLOWING DOCUMENTS ARE REQUIRED AT TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:
Proof of education in the form of a High School Diploma or its equivalent.
Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diploma/degrees are not accepted. If degree/diploma does not reflect the academic major on its face, transcripts must be submitted to include the following: student's name, school name, number of credits, degree completion, and major. Audit/Academic reports are not accepted as substitutions for college transcripts.
To qualify under the equivalency clause, applicants must provide proof of education in one or more of the following applicable forms: copy of high school diploma or its equivalent, transcript showing at least 60 college credits, Associate's degree, or Bachelor's degree or higher. For additional list of approved credential evaluation agencies visit the Florida Department of Education .
Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.
It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification.
Applicants must provide a valid email address in order to receive notification of eligibility.
Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (Member 4) and the applicable FDVA- Veteran's Preference Certification Form(s) in accordance with rule 55A-7.013 - Documentation of Preference Claim, must be submitted with the employment application.
FDVA Certification Forms: Please complete the applicable Veterans' Preference Certification Form(s). Form(s) must be uploaded with your employment application along with acceptable proof of veterans' preference.
Form VP1: VETERANS' PREFERENCE CERTIFICATE
Form VP2: CURRENT MEMBER OF THE RESERVE CERTIFICATION
Form VP3: UNREMARRIED WIDOW or WIDOWER CERTIFICATE
Selection Preference for City Residents: In accordance with APM 2-02, applicants for classified positions who are City of Miami residents and new hires will receive preference in selection from interview ranking bands provided that any two (2) of the following documents are submitted with the employment application and again at time of interview:
Selection Preference: Selection preference within the same ranking band resulting from an interview process will be granted in the following order: 1) preference eligible veterans, 2) active City of Miami employees, 3) City of Miami residents, 4) all others.
OPEN/NON-COMPETITIVE
An Equal Opportunity Employer
Nature of Work
This is an entry level administrative and clerical classification requiring some knowledge of the tasks performed. This classification requires extensive public contact greeting and directing visitors to appropriate personnel function within the organization. An employee in this classification responds to routine questions from callers, visitors and/or customers; provides the appropriate information; maintenance or records, some verification and correction of data, and some maintenance of financial and budgetary records. Work involves performing routine tasks in accordance with established procedures and regulations. Supervision is received from a supervisor who reviews work for completeness, accuracy and adherence to standard policies.
Essential Functions
Greets callers, visitors, and/or customers determines the nature of their business and provides appropriate information.
Refers callers, visitor, and/or customers to appropriate point of contact within the department or contacts that person by telephone and arranges an appointment, if needed.
Directs callers, visitor, and/or customers to proper locations.
Maintains contact with personnel via city established systems (i.e., two-way radio, email, etc.).
Responds to routine questions from callers, visitors and/or customers; provides information concerning the work of various city departments or the location of offices.
Maintains department/building visitor's log.
May be required to monitor safety and security systems.
May be required to complete security/maintenance complaint reports and contacts appropriate personnel to investigate.
Completes and maintains daily reports.
Performs routine clerical tasks, such as filing, copying etc.
Performs related work as required.
Minimum Requirements
A high school diploma or its equivalent and two (2) years experience involving public contact in a customer service environment.
OR
Equivalent combination of education and experience beyond a high school diploma or its equivalent and six (6) months of the required experience.
Documentation Requirements
PLEASE READ CAREFULLY.
Applicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but they will not attach automatically and you will be deemed ineligible without the proper documentation.
ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT.
THE FOLLOWING DOCUMENTS ARE REQUIRED AT TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:
Proof of education in the form of a High School Diploma or its equivalent.
Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diploma/degrees are not accepted. If degree/diploma does not reflect the academic major on its face, transcripts must be submitted to include the following: student's name, school name, number of credits, degree completion, and major. Audit/Academic reports are not accepted as substitutions for college transcripts.
To qualify under the equivalency clause, applicants must provide proof of education in one or more of the following applicable forms: copy of high school diploma or its equivalent, transcript showing at least 60 college credits, Associate's degree, or Bachelor's degree or higher. For additional list of approved credential evaluation agencies visit the Florida Department of Education .
- Approved Credential Evaluation Agencies: Credential evaluation reports showing the United States equivalency for academic credentials earned in other countries may be provided by:
- An accredited four-year college or university in the United States, OR
- A current member of the National Association of Credential Evaluation Services (NACES), OR
- A current member of the Association of International Credential Evaluators (AICE), OR
- A recognized Professional Organization
Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.
It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification.
Applicants must provide a valid email address in order to receive notification of eligibility.
Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (Member 4) and the applicable FDVA- Veteran's Preference Certification Form(s) in accordance with rule 55A-7.013 - Documentation of Preference Claim, must be submitted with the employment application.
FDVA Certification Forms: Please complete the applicable Veterans' Preference Certification Form(s). Form(s) must be uploaded with your employment application along with acceptable proof of veterans' preference.
Form VP1: VETERANS' PREFERENCE CERTIFICATE
Form VP2: CURRENT MEMBER OF THE RESERVE CERTIFICATION
Form VP3: UNREMARRIED WIDOW or WIDOWER CERTIFICATE
Selection Preference for City Residents: In accordance with APM 2-02, applicants for classified positions who are City of Miami residents and new hires will receive preference in selection from interview ranking bands provided that any two (2) of the following documents are submitted with the employment application and again at time of interview:
- Utility bill dated within 60 days of the date of submission
- Valid Florida Driver License or State-issued I.D.
- Property Tax Statement dated within 1 year of the date of submission
- Properly executed valid lease agreement
- Homestead Exemption dated within 1 year of the date of submission
- Motor Vehicle Registration dated within 90 days of the date of submission
- Official school records or transcripts, dated within 90 days of the date of submission
- W-2 (or 1099) Tax Form dated within 1 year of the date of submission
Selection Preference: Selection preference within the same ranking band resulting from an interview process will be granted in the following order: 1) preference eligible veterans, 2) active City of Miami employees, 3) City of Miami residents, 4) all others.
OPEN/NON-COMPETITIVE
An Equal Opportunity Employer
