Customer Account Representative

Full information on the position, including examples of typical duties performed and a comprehensive list of the knowledge, skills and abilities required to perform the job can be found on the City of Midland website: www.cityofmidlandmi.gov. Interested candidates must submit an on-line application and resume through the City employment page: https://cityofmidlandmi.gov/1412/Current-Job-Openings

Provides front line customer service as well as utilizes independent discretion to resolve customer concerns of higher complexity. Performs routine and specialized clerical and accounting work in support of departmental operations within the City. The current opening is in the City Treasurer's office.

Examples of Job Duties:

The following is intended as a brief description/illustration of the duties, responsibilities, and requirements of this position and are not intended to be all encompassing or all-inclusive.

1. Manages customer accounts (examples include: invoicing, account audits, water consumption estimates, revenue collection) while maintaining integrity of confidential information. Enters payments, researches/resolves problems and makes account adjustments as necessary.

2. Provides a variety of high-quality customer service duties through telephone, email, written correspondence, face-to-face, and by radio to resolve routine and complex questions, issues and concerns.

3. Calculates, generates and reprints billing documents and delinquency statements, accounts receivable, taxes, utilities, etc. Prints and sends mass or bulk mailings.

4. Enters payroll and checks for accuracy. Maintains overtime call-in lists. Conducts data entry of vehicle and equipment use for departmental project tracking. Trains other employees in payroll when necessary.

5. Verifies and finalizes departmental deposits. Balances cash drawer and daily receipts. Posts and uploads payment information to various tracking programs.

6. Processes accounts payables for the department, including invoice processing, purchase order generation, and assists with budget tracking.

7. Maintains departmental inventory and materials; ensures correct account number charges (i.e., catch basin castings, mortar bags, salt).

8. Processes and distributes special licenses, permits, yard waste bin stickers, waste containers, reports, and water yokes. Provides price quotes to residents and contractors.

9. Assists with special events by performing a wide variety of clerical support tasks. Examples of events include: Riverdays, Dow Run/Walk, parades, weddings and other community-wide events.

10. Coordinates and schedules rental of various City facilities. Oversees registration process and scheduling for classes and programs.

11. Creates and maintains specialized spreadsheets and records (electronic and paper format) for the department to be distributed to internal and external parties including importing and exporting data between software applications and external entities.

12. Assists content managers by updating department website and posting social media updates regarding departmental services.

13. Orders departmental office and janitorial supplies.

14. Records and prepares meeting minutes, notes and agendas.

15. Opens mail to ensure payments are applied in a timely manner and appropriately distributes mail.

16. Acts as a notary public for the department as needed.

17. Supports core values, mission and goals of the department and the City of Midland.

18. Performs all other duties as assigned.

Duties Specific to the Water Office

19. Coordinates and enforces the backflow prevention program in accordance with City Ordinance and the Safe Water Act.

20. Schedules for a multitude of specialized utility services and work orders. Closes out work orders as needed, and conducts proper follow-up.

21. Manages water disconnection/reconnection process when necessary due to non-payment of utility bill.

Duties Specific to the Treasurer’s Office

22. Oversees locked safe and vault, including night deposit contents.

23. Coordinates the petty cash drawer, process requests, distributes cash and reconciles.

24. Receives, verifies, and processes payments, including cash bags from various City locations. Prepares daily deposit to bank.

Required Knowledge, Skills and Abilities:

1. High School Diploma required. Associates degree in business, accounting or related field preferred.

2. Three years of experience performing clerical, customer account support or administrative work in an organization of similar size and scope.

3. Demonstrated proficiency using Microsoft Office with emphasis in Microsoft Word, Excel and Outlook, or other office productivity software as determined by the City.

4. Aptitude to learn new software.

5. Efficient and accurate keyboard and data entry skills.

6. Ability to work independently and make decisions in accordance with regulations and departmental policies and procedures.

7. Ability to prepare effective correspondence on routine matters and perform office management details with only general supervision.

8. Ability to maintain effective working relationships with other employees, city departments, contractors and the general public.

9. Ability to maintain confidential information.

10. Knowledge of basic accounting principles and practices, with the ability to maintain very accurate accounting records. Ability and willingness to follow internal control procedures.

11. Must possess outstanding customer service skills, including working with all socio-economic backgrounds and personalities in a polite and professional manner.

12. Ability to stay organized and balance many interruptions, conflicting deadlines and unforeseen events.

13. Must be able to successfully complete a background check and be bonded.

14. Ability to work well under pressure.ation skills. Ability to present findings and recommendations to City Council.

Job Type: Full-time

Pay: $19.07 - $24.31 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $19 - $24