What are the responsibilities and job description for the End User Support Specialist position at City of Midland?
JOB
Provides on-going troubleshooting on desktop hardware and software. Acts as the primary point of contact within the Information Technology organization for users. Responds to requests for services, provides information and coordinates support and resources. The items below are intended to describe the general nature and level of work performed by an individual assigned to this position. These are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. The position description is subject to change by the City as the needs of the City and requirements of the position change.
EXAMPLE OF DUTIES
Performs hardware/software diagnostics in order to resolve computer problemsDetermines optimum installation and configurationsAdds after-market hardware to computersInstalls and supports products and services as requestedDevelops workstation documentations, including inventory, of all installed hardware and softwareInstalls and maintains any devices purchased through Information SystemsMaintains on-going contact with users regarding their problems and issues until resolvedMonitors and supports production equipmentPerforms related duties as assignedSubject to recall 24/7
SUPPLEMENTAL INFORMATION
Knowledge, Abilities, and SkillsAbility to be helpful and provide quality customer servicePositively interact with other persons at all timesGood working knowledge of PC operating systems and PC hardware/softwareKnowledge of computer concepts and methodologiesAbility to read and interpret technical materialsSelf-motivation and good problem-solving and troubleshooting capabilitiesGood oral and written communication skillsMinimum Education, Experience, and CertificationSome experience in computer support is preferred. Must obtain the CompTIA A Certification within one year of hire. Must maintain a valid driver’s license.
Provides on-going troubleshooting on desktop hardware and software. Acts as the primary point of contact within the Information Technology organization for users. Responds to requests for services, provides information and coordinates support and resources. The items below are intended to describe the general nature and level of work performed by an individual assigned to this position. These are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. The position description is subject to change by the City as the needs of the City and requirements of the position change.
EXAMPLE OF DUTIES
Performs hardware/software diagnostics in order to resolve computer problemsDetermines optimum installation and configurationsAdds after-market hardware to computersInstalls and supports products and services as requestedDevelops workstation documentations, including inventory, of all installed hardware and softwareInstalls and maintains any devices purchased through Information SystemsMaintains on-going contact with users regarding their problems and issues until resolvedMonitors and supports production equipmentPerforms related duties as assignedSubject to recall 24/7
SUPPLEMENTAL INFORMATION
Knowledge, Abilities, and SkillsAbility to be helpful and provide quality customer servicePositively interact with other persons at all timesGood working knowledge of PC operating systems and PC hardware/softwareKnowledge of computer concepts and methodologiesAbility to read and interpret technical materialsSelf-motivation and good problem-solving and troubleshooting capabilitiesGood oral and written communication skillsMinimum Education, Experience, and CertificationSome experience in computer support is preferred. Must obtain the CompTIA A Certification within one year of hire. Must maintain a valid driver’s license.
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