Introduction
The City of Milwaukee is proud to employ a diverse workforcecommitted to providing exemplary service to its residents. If you arepassionate about being part of an inclusive team of public servants, pleaseconsider the following opportunity.
Purpose
The Emergency Communications Project Manager oversees thecoordination, development, and implementation of public safety projects,including Computer-Aided Dispatch (CAD) enhancements, system upgrades, andinfrastructure maintenance.
Essential Functions
Project Inception and Management
- Work with stakeholders to identify and define project requirements, scope, objectives, benchmarks, deliverables, and budget.
- Assist in the requirement gathering, procurement process, development of the statement of work (SOW) and project plan during vendor negotiations.
- Create and maintain comprehensive project documentation, including requests for information (RFI) and proposals (RFP), contracts, SOWs, project plans, test and training plans, and documents.
- Enhance the effective allocation and deployment of staff, streamlining workflows and business processes throughout the project lifecycle.
- Provide updates on the project status to ensure real-time situational awareness and information sharing.
- Manage data delivery processes and execution.
Project Implementation
Act as the central point of contact for all vendors, subject matter experts, and stakeholders.Delegate project tasks and track through completion.Identify and document risks associated with the project and collaborate with stakeholders and vendors to mitigate risk.Identify public safety subject matter experts essential to project success and ensure their availability and commitment.Coordinate activities, resources, equipment and information needed for the project.Track progress, budget, and timeline using project management tools and / or applications.Implement and manage changes to meet project deliverables.Identify and manage additional project responsibilities, controlling scope creep.Project Completion
Facilitate technical, administrative, and end-user training.Assist in developing training curricula and manuals.Oversee project launches and advise departments and stakeholders on system acceptance.Evaluate and assess the result of the project.We welcome qualified individuals with disabilities who areinterested in employment and will make reasonable accommodations during thehiring process in accordance with the Americans with Disabilities Act (ADA) of1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA)of 2008.
Conditions of Employment
Must pass a Criminal Justice Information Services background investigation and clearance check.Must work extended workdays or adjust schedule to fulfill project objectives and meet deadlines.Minimum Requirements
Bachelor’s degree in business administration, project management, computer science, or a closely related field from an accredited college or university.Five years of progressively responsible experience in project planning, strategic planning, or project management performing functions related.Equivalent combinations of education and experience may alsobe considered.
NOTICE : Please do not attach your academic transcripts toyour employment application. The hiring department will verify candidates’education as part of the background screening process before extending any joboffers.
Desirable Qualifications
Project Management Professional Certification (PMP).Experience with Public Safety mission-critical systems such as 9-1-1 phone systems, computer-aided dispatch (CAD) systems, public safety dispatch, records management, and other public safety systems.Knowledge of local public safety departments and / or workflows, including fire, police, and emergency medical services.Knowledge, Skills, Abilities & Other Characteristics
Technical
Skill in using standard project management tools, including the Microsoft Office suite, MS Project, Jira, Asana, and Project Management Body of Knowledge (PMBOK).Ability to recognize operational efficiencies to streamline workflows.Ability to use Microsoft’s Visio and Project in creating schedules, monitoring and reporting status, and analyzing data.Knowledge of fiscal and budget management standards.Skill in developing plans, policies, and procedures for efficient workflows.Ability to analyze problems and develop solutions to ensure work is performed accurately.Project Management
Knowledge of standard project management operating procedures and best practices to ensure consistency across the team.Ability to manage data delivery processes and execution.Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.Ability to assign and direct work and assess performance,Ability to manage and oversee complex tasks.Knowledge of leadership principles and best practices for and motivating project members.Ability to create and develop a diverse work team in which all members can reach their potential.Ability to add new insights into situations and apply innovative solutions to improve public safety.Communication and Interpersonal
Written communication skills to create clear and concise business communications such as policies, reports, proposals, procedures and plans, using correct English grammatical and punctuation conventions.Skill in presenting information effectively, including the ability to demonstrate the necessity for new or modified procedures.Verbal communication skills to ensure the accuracy of information conveyed and to explain complex concepts to individuals with varying degrees of understanding.Ability to respond diplomatically to resolve escalated inquiries and complaints effectively.Ability to work well with senior management, elected officials, colleagues, direct reports, outside service providers, and the public.Ability to build and maintain effective working relationships with multi-cultural and multi-disciplinary staff, other agencies, and the public.Honesty, integrity, and the ability to maintain confidentiality.Judgment and Professionalism
Ability to perform multiple tasks simultaneously, using more than one resource at a time.Ability to adhere to applicable laws, statutes, and policies related to access, maintenance, and dissemination of information.Analytical, problem-solving, and decision-making skills.Organizational and time management skills; ability to cope with frequent interruptions, changing priorities, and stressful situations.Ability to exhibit professionalism, trustworthiness, and stewardship regarding City resources.Ability to maintain confidentiality.Ability to handle emergencies with a calm and thoughtful approach.Ability to use tact, diplomacy, and excellent judgment when interacting with the City's public, elected officials, and employees.Current Salary
The current salary range (1LX) is $108,099-$135,794 annually,and the resident incentive salary for City of Milwaukee residents is $111,342-$139,868 annually. Appointment above the minimum is possible based upon level ofexperience and other qualifications and is subject to approval.
The City of Milwaukee provides a comprehensive benefitprogram that includes the following :
Wisconsin Retirement System (WRS) Defined Benefit Pension Plan457 Deferred Compensation PlanHealth and Dental InsurancePaid Parental LeaveComprehensive Wellness ProgramOnsite Clinic ServicesOnsite Employee Assistance ProgramAlternative Work SchedulesLong Term Disability InsuranceGroup Life InsuranceTuition BenefitsPaid Vacation12 Paid HolidaysPaid Sick Leave and other paid leavesFlexible Spending ArrangementCommuter Value Pass
Salary : $108,099 - $135,794
