Introduction
The City of Milwaukee is proud to employ a diverse workforcethat is committed to providing exemplary service to the City’s residents. Ifyou have a passion for being a part of an inclusive team of public servants,please consider the following opportunity.
Purpose
The Yard Attendant (“Drop Off Center Attendant”) staffs twoDepartment of Public Works (DPW) Sanitation Services Drop Off Centers. The YardAttendant greets customers, verifies eligibility for site usage, screens andcategorizes vehicle loads, and provides direction to customers at the entrancegate.
Drop Off Center Locations :
North : 6660 North Industrial Road
South : 3879 West Lincoln Avenue
Essential Functions
Drop-Off Center Operations
- Assess the amount and type of material being disposed and enter details into a hand-held digital device.
- Identify and inspect waste materials to ensure acceptability and assess applicable charges.
- Provide guidance and direction and monitor customers’ use of site, ensuring customers are separating and placing materials into the proper disposal areas.
- Inspect all Drop Off Center areas to determine if waste and recyclable materials are properly located.
- Retrieve improperly placed materials from waste containers and storage areas and move them to correct designated containers or areas on the site.
- Organize workflow and materials in the Drop Off Center.
- Clean and sweep the Drop Off Center yard.
- Operate forklift to load and unload pallets.
Customer Service
Greet customers at the gate and verify proof of eligibility to use the Drop Off Centers. Screen vehicle and inspect material that residents bring for proper disposal. As applicable, explain basis for denial of entrance to customer based on ineligibly of user or unacceptable status of material.Determine if payment is required, the total amount due, and instruct residents where to proceed in the Drop Off Center for payment and unloading materials.Instruct customers on sorting requirements and proper placement of items.Direct heavy traffic in Drop Off Center, including residents’ vehicles, City roll-off style dump trucks, and other commercial vehicles picking up materials for recycling or disposal or placing empty containers.Answer customer questions and provide proper instructions and directions.We welcome qualified individuals with disabilities who areinterested in employment and will make reasonable accommodations during thehiring process in accordance with the Americans with Disabilities Act (ADA) of1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA)of 2008.
Conditions of Employment
The Yard Attendant (“Drop Off Center Attendant”) must bewilling and able to do the following :
Work weekends, irregular shifts, and shifts without two consecutive days off.Work outdoors in adverse weather conditions while standing and walking for up to 8 hours.Climb ladders and work at heights.Lift and carry 50 lbs. frequently and 100 lbs. occasionally.Visually differentiate objects that are close together, interwoven, of different color, and made of different material.Stay alert and aware of surroundings in a bustling work setting.The preplacement medical requirements for this titleinclude :
Physical / lift testAudiogramVisionNon- DOT drug testMinimum Requirements
Eighteen years of age at the time of application.One year of full-time equivalent customer service experience providing information to customers or responding to customer complaints or requests.Knowledge, Skills, Abilities & Other Characteristics
Technical
Ability to learn the principles and processes for recycling and proper disposal.Ability to read, interpret, and apply work related documents and policies.Ability to effectively use equipment such as handheld devices and printers in order to enter, query, and manipulate data and to provide associated documentation.Ability to learn job-related databases and enterprise software.Ability to perform maintenance tasks, such as cleaning and sweeping.Ability to perform all functions in a safe manner.Customer Service and Interpersonal
Ability to communicate clearly, politely, and diplomatically with people whose backgrounds may differ from one’s own.Verbal communication skills to convey information clearly and effectively to customers and coworkers.Ability to handle a high volume of customer inquiries while remaining composed and positive.Ability to establish and maintain effective relationships with the general public, departmental personnel, and elected officials.Ability to work independently and as part of a team.Critical Thinking and Professionalism
Ability to problem-solve and effectively address challenges.Ability to organize workflow to meet organizational demands.Professionalism and the ability to remain calm when working in stressful and often emotionally charged situations.Honesty, integrity, and ability to support responsible stewardship of City of Milwaukee resources.Ability to maintain situational awareness.Current Salary
The starting salary (8DN) is $51,816 annually, and theresident incentive starting salary for City of Milwaukee residents is $53,370 annually. Appointment will be made in accordance with the City of Milwaukeesalary ordinance.
BENEFITS
The City of Milwaukee provides a comprehensive benefitprogram that includes the following :
Wisconsin Retirement System (WRS) Defined Benefit Pension Plan457 Deferred Compensation PlanHealth and Dental InsurancePaid Parental LeaveComprehensive Wellness ProgramOnsite Clinic ServicesOnsite Employee Assistance ProgramAlternative Work SchedulesLong Term Disability InsuranceGroup Life InsuranceTuition BenefitsPaid Vacation12 Paid HolidaysPaid Sick Leave and other paid leaveFlexible Spending ArrangementCommuter Value Pass
Salary : $51,816 - $53,370
