911 Program Coordinator

Salary : $65,180.96 - $90,209.60 Annually

Location : Minneapolis, MN

Job Type : Full-time

Job Number : 2025-00137

Department : 911

Division : Emergency Communications

Opening Date : 02 / 28 / 2025

Closing Date : 3 / 19 / 2025 11 : 59 PM Central

FLSA : Non-Exempt

Bargaining Unit : CPE

Position Description

This role supports the 911 department by functioning as a coordinator in the development, implementation, and administration of major projects and programs to ensure efficient operation. This position serves as the department records custodian and is responsible for the daily technical, administrative, and data stewardship activities associated with maintaining complex 911 records / data, responding to requests for records / data from various entities, and testifying in civil and criminal cases authenticating 911 records / data.

The City of Minneapolis does not sponsor applicants for work visas.

Job Duties and Responsibilities

• Support the implementation, maintenance, and supervision of intricate 911 records and data systems to ensure data quality control and compliance with local ordinances and state laws regarding records retention and accessibility.
• Respond to complex and sensitive requests for 911 data from various entities, including the public, public safety agencies, City officials, news media, government agencies, and advocacy groups. Collect and review data to determine legal scope and release information accordingly.
• Act as a liaison for the 911 department, collaborating with agencies, attorneys, administrators, and City staff. Provide expert information on 911 records in person, via telephone, email, and meetings.
• Serve as the records custodian for the 911 department and testify in court on cases involving 911 data. Authenticate data, including phone and radio recordings, and serve as an expert witness on 911 policies and procedures.
• Collaborate with management to research, write, and update 911 department policies and procedures, ensuring compliance with national standards. Oversee documentation and schedule regular revisions.
• Support the 911 Training department by assisting with job interviews, creating training materials, scheduling in-service training, and evaluating personnel using tools like questionnaires and surveys to improve program effectiveness.
• Conduct quality assurance checks by selecting and reviewing audio, monitoring workflow, and ensuring compliance with legal mandates and department policies.
• Manage and monitor specific department projects, including daily radio saturation and call statistics.
• Perform independent research on best practices to provide recommendations for optimizing programs and improving department operations. Interpret policies and handle technical information requests.
• Control access to the facility using security systems, authorize visitor access, and provide tours for the public, elected officials, and City staff.
• Create informational and technical documents, assist with publications, and deliver departmental communications, including training directives.
• Retrieve and distribute mail, process outgoing documents, and maintain inventory of department supplies and equipment, designing an organizational system for storage.

Working Conditions : Regular Indoor Office environment.

Required Qualifications

Minimum Education : An Associate's degree in Public Administration, Communications, Computer / Technology, Recordkeeping, or related field.

Minimum Experience : Three to five years of directly related work experience.

Equivalency : An equivalent combination of education and highly related experience in a similar environment may be considered.

Licenses / Certifications : CJIS certification within three months of hire.

Resume and Cover Letter :

You must attach an updated resume to your application. Without a resume, the application may be deemed as incomplete and will not be considered further. Cover letter is optional.

Selection Process :

The selection process will consist of a rating of training and experience (70% minimum to pass on each component). Decisions concerning your qualifications for this position are based on the information you provide on your application and resume. Therefore, it is to your advantage to complete the application form as accurately and completely as possible and supply proof of any additional education. Human Resources reserves the right to limit the number at any phase of the process. At the discretion of the hiring department an assessment of Knowledge, Skills and Abilities may be administered.

Background Check :

The City has determined that a thorough Police Department background check / investigation, criminal background check, and / or qualifications check will be necessary for certain positions with this job title. Applicants will be required to sign an informed consent form allowing the City to obtain their criminal history and / or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Medical / Drug and Alcohol Testing :

After a conditional job offer, candidates will be required to pass a medical examination, which includes drug and alcohol screening and a job-related personnel assessment and may include a licensed psychologist. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer resulting in the job applicant no longer being considered for the position. Current City of Minneapolis employees who apply for this job are not required to take a pre-employment drug and alcohol test.

Union Representation :

This position is represented by a collective bargaining agreement between the City of Minneapolis and Minnesota Public Employment Association (MPEA). For more information on the terms and conditions of this agreement please visit :

Eligible List :

The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire three (3) months after it has been established.

Interview Selection :

The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Knowledge, Skills and Abilities

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Benefits Summary

Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the

Insurance

Health insurance

Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.

Dental insurance

The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.

Life insurance

The city provides basic life insurance of one times your annual salary up to $50,000. You can elect to purchase optional life insurance.

Paid time off

Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and

Paid parental leave

City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.

Retirement

City employees earn a pension and may choose to participate in additional retirement savings programs.

Transportation

Eligible City employees may choose to participate in the following transportation programs :

Learning and development

To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine's, and St. Mary's University of Minnesota are available to City employees.

Other perks

Employees can also take advantage of flexible spending accounts, the , health club discounts and more.

How did you find out about this position? (Select all that apply)

Please specify where you heard about this position (e.g., website name, City of Minneapolis employee name, job fair, professional association).

Please indicate below the highest level of education that you have completed.

How many years of experience do you have performing the duties similar to those listed in the job description?

Do you have professional-level experience working in a governmental environment (local, state or federal agency) or Non-Profit?

Please indicate your amount of work experience in a 911 Call Center.

How many years experience do you have gathering, compiling and analyzing data?

Please rate your skill level relative to Microsoft Word.

Please rate your skill level relative to Microsoft Excel.

Are you CJIS certified?

Required Question

Salary : $65,181 - $90,210