What are the responsibilities and job description for the Customer Service Representative II - Part Time position at City of Minneapolis, MN?
Salary : $28.32 - $34.43 Hourly
Location : Minneapolis, MN
Job Type : Part-time
Job Number : 2025-00031
Department : Regulatory Services
Division : Operations & Engagement
Opening Date : 01 / 20 / 2025
Closing Date : 2 / 3 / 2025 11 : 59 PM Central
FLSA : Non-Exempt
Bargaining Unit : CAF
Position Description
Under general supervision the position is responsible for assisting in the resolution of the more complex problems associated with City billing, permits and / or business license processing, and performing customer intake and triage, research, and processing of customer refunds.
This is a part-time role requiring an average commitment of 16 hours per week.
Work Location
This position may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office.
The City of Minneapolis does not sponsor applicants for work visas.
Job Duties and Responsibilities
- Research / analyze / resolve complicated permit applications and development projects.
- Compose letters of explanation on complicated applications issues, to include spreadsheets, detailing each transaction on the application for the entire history of service.
- Interpret State Statutes, City Charter, City Ordinances and City billing, permitting, and licensing policies for customers.
- Assist in responding to customer inquiries via telephone, in person and / or in writing.
- Assist in preparing and conducting training for subordinate staff in all areas, including computer functions.
- Assist in maintaining policy and procedures.
- Research, analyze and resolve complicated billing problems involving Rental license fees, Fire permit fees, assessments, etc.
- Prepare documentation and reports, etc. regarding City actions related to assigned work area.
- Write letters of explanation on complicated customer situations, including spreadsheets, detailing the entire history of service to establish an 'official' record.
- Under supervision act as a coordinator for specific projects or programs.
Working Conditions : Normal office setting with hybrid possible.
Required Qualifications
Minimum Education
High School Diploma or equivalent Minimum Experience
Two years of related experience (Two years as a Customer Service Representative I in the City or the equivalent)
Licenses / Certifications
N / A
Resume / Cover Letter
Preferred
Selection Process
The selection process will consist of one or more of the following steps : a rating of relevant education and experience (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.
Background Check
The City has determined that a criminal background check and / or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and / or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.
Union Representation
This position is represented by a collective bargaining agreement between the City of Minneapolis and the AFSCME General Unit For more information on the terms and conditions of this agreement please visit :
Drug and Alcohol Testing
All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer, resulting in the job applicant no longer being considered for the position.
Eligible List Statement
The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire 1 month after it has been established.
Interview Selection
The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.
Knowledge, Skills and Abilities
As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis.
The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.
Benefits Summary
Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the
Insurance
Health insurance
Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.
Dental insurance
The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.
Life insurance
The city provides basic life insurance of one times your annual salary up to $50,000. You can elect to purchase optional life insurance.
Paid time off
Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and
Paid parental leave
City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.
Retirement
City employees earn a pension and may choose to participate in additional retirement savings programs.
Transportation
Eligible City employees may choose to participate in the following transportation programs :
Learning and development
To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine's, and St. Mary's University of Minnesota are available to City employees.
Other perks
Employees can also take advantage of flexible spending accounts, the , health club discounts and more.
How did you find out about this position? (Select all that apply)
Please specify where you heard about this position (e.g., website name, City of Minneapolis employee name, job fair, professional association).
Please indicate below the highest level of education that you have completed.
How many years of related experience do you have as a Customer Service Representative?
There are currently seven foreign languages that are prevalent in Minneapolis (Spanish, Hmong, Somali, Laotian, Oromo, Vietnamese and Amharic). Please select which of the following languages you are fluent in. (Check all that apply) :
Please rate your skill level related to Smartsheet, DocuSign and / or PowerForms.
Please specify which of the following are you skilled in : Smartsheet, DocuSign, and / or PowerForms. If you are not skilled in any of them, please answer as N / A.
Please rate your skill level relative to Microsoft Word.
Please rate your skill level relative to Adobe Acrobat.
How much experience do you have responding to customer inquiries in writing, in person and / or via telephone (not in a call center)?
Required Question
Salary : $50,000
