Exhibitor Service Specialist I

Salary : $23.16 - $28.15 Hourly

Location : Minneapolis, MN

Job Type : Intermittent

Job Number : 2025-00120

Department : Convention Center

Division : Conv Ctr Technology Services

Opening Date : 02 / 25 / 2025

Closing Date : 3 / 11 / 2025 11 : 59 PM Central

FLSA : Non-Exempt

Bargaining Unit : CAF

Position Description

The Minneapolis Convention Center (MCC) is a relationship building. Each individual at MCC is a hospitality hero who fulfills our mission by providing service and fostering relationships. We make a positive impact on our internal and external guests by collaborating and delivering excellence in our service and facility. We host more than 300 events annually and contribute to a vibrant downtown community by providing economic impact through visitor spending at hotels, restaurants, arts & attractions, and retail establishments.

The Minneapolis Convention Center is committed to creating a diverse workforce that reflects the community we serve. Individuals who are black, indigenous, or a person of color are encouraged to apply. We also encourage women, veterans, members of the LGBTQIA community, and those with disabilities to apply.

The Exhibitor Services Specialist I assists in providing customer service and support for the operation of the service desk during move-in, event, and move-out days of exhibitor events to respond to inquiries and request for Convention Center services and equipment.

This position is intermittent and subject to irregular hours to meet the business and service hours of events.

Work Location : This position works on-site only.

The City of Minneapolis does not sponsor applicants for work visas.

Job Duties and Responsibilities

• Assist exhibitors with orders for electrical, water, drain, compressed air, gas, cleaning, and parking services using the Center's Event Business Management System (UB).

Enter and process exhibitor orders.

Maintain Exhibitor Service office during move in, show event times, and move out to respond to exhibitors inquires and requests for Convention Center services, equipment, and to assist exhibitors with freight, decorator supplies, and general directions about the Convention Center.

Respond to questions from exhibitors regarding payment, layout, policies, and procedures.

Receive requests from exhibitors to add / change / delete utility and related services, arrange for work to be done via established communication methods and perform necessary computer data entry to account for the changes.

Audit actual services used by exhibitors by doing booth checks during shows and comparing use to orders and make appropriate adjustments including collection of additional fees or reductions.

Assist in verifying order entry and appropriate charges for completed shows in order to generate invoices.

Provide copies of invoices and billing statements as requested.

Required Qualifications

Minimum Qualifications : High School Diploma or equivalent.

Minimum Experience : One year of clerical experience in a customer service capacity.

Licenses / Certifications : N / A

Equivalency

An equivalent combination of education and experience closely related to the duties of the position MAY be considered.

Selection Process The selection process will consist of a rating of relevant education and experience (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Background Check

The City has determined that a criminal background check and / or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and / or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Drug and Alcohol Testing All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer, resulting in the job applicant no longer being considered for the position.

Union Representation

This position is represented by a collective bargaining agreement between the City of Minneapolis and the ( AFSCME General Unit (CAF) ) . For more information on the terms and conditions of this agreement please visit the link above.

Eligible List Statement The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire two (2) months after it has been established.

Interview Selection The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Knowledge, Skills and Abilities

Ability to interact with fellow employees, clients and the general public.

Basic knowledge of accounting, bookkeeping, and data entry.

Ability to enter and retrieve information from the computer. Ability to follow oral and written instructions.

Physical ability to stand and walk for long periods of time and work flexible hours.

Excellent customer service skills

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Benefits Summary

Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the

Insurance

Health insurance

Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.

Dental insurance

The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.

Life insurance

The city provides basic life insurance of one times your annual salary up to $50,000. You can elect to purchase optional life insurance.

Paid time off

Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and

Paid parental leave

City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.

Retirement

City employees earn a pension and may choose to participate in additional retirement savings programs.

Transportation

Eligible City employees may choose to participate in the following transportation programs :

Learning and development

To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine's, and St. Mary's University of Minnesota are available to City employees.

Other perks

Employees can also take advantage of flexible spending accounts, the , health club discounts and more.

How did you find out about this position? (Select all that apply)

Please specify where you heard about this position (e.g., website name, City of Minneapolis employee name, job fair, professional association).

Are you willing and able to work non-standard hours that include nights, weekends, days and holidays?

Please indicate below the highest level of education that you have completed.

How many years of clerical experience do you have, as listed in the duties and responsibilities listed in the job posting?

How many years of experience do you have in the event industry?

I am proficient in the following (Select all that apply) :

Describe your experience level with basic accounting, bookkeeping and data entry. (If no experience, type "N / A")

In five (5) sentences or less, describe what quality customer service means to you.

In what work settings have you provided customer service?

Required Question

Salary : $50,000