Community Services Facility Leader

City of Mission Viejo Invites Applications for 

COMMUNITY SERVICES FACILITY LEADER

$20.28 - $24.18 per hour 

APPLY BY:  3:00 P.M., FRIDAY, FEBRUARY 14, 2025

The City of Mission Viejo seeks qualified candidates to serve as our next Community Services Facility Leader to provide excellent customer service to community members at the Potocki Center for the Arts. Candidates will staff the front desk, interact with art instructors and students; will assist with planning and implementing arts programs and events; and will provide technical services through the City’s online class registration system PerfectMind. 

There are two (2) current vacancies within the Library & Cultural Services Department assigned to the Potocki Center. Position 1 schedule:  Monday to Thursday from 4:30 p.m. to 8:30 p.m. with flexibility to work weekend special events.   Position 2 schedule: Monday to Thursday from 1:00 p.m. to 4:00 p.m. with flexibility to work weekend special events and evenings as needed. 

SEARCH SCHEDULE: The first round of Zoom interviews is tentatively scheduled for some time during the week of February 24, 2025.  Only one date will be available for an applicant to attend.   The City will not accommodate applicant scheduling requests for alternate dates.  It is recommended that you plan your calendar accordingly when you apply.

Community Services Facility Leaders are considered at-will Hourly, Seasonal, and/or Temporary variable hour employees, and are not a part of the competitive service.  Incumbents will work a flexible schedule, with an average of 12 to 19 hours per week, with increased scheduling during peak workload periods, but less than 1,000 hours during the assignment through the fiscal year starting July 1st and ending June 30th.    The Potocki Center for the Arts is open Monday through Thursday from 10:00 am to 8:00 pm, with additional open hours on weekends for scheduled classes and events. The schedule may vary on the needs of the City.  The eligibility list established for this current recruitment may be used to fill future Community Services Facility Leader vacancies.

YOUR IMPACT:

• Promote arts and cultural programs and services and get the public excited about the abundance of opportunities the department provides;
• Support implementation of a wide variety of art classes and camps for all ages;
• Assist with management of Potocki Center parking lot for students and instructors, which may include moving cones and signs;
• Assist with dynamic arts and cultural programming, including offerings such as the annual Symphony in the Cities concert with Pacific Symphony; Shakespeare by the Sea; and other live performances;
• Help facilitate hands-on community art projects such as the Tunnel Vision project on the Oso Creek Trail and sculptural installations in local parks;
• Assist with art exhibit installations and artist receptions in City facilities;
• Promote and support programs and services that fulfill the goals of the Cultural Services Master Plan; and
• Provide excellent customer service to a range of user groups in the Potocki Center for the Arts facility.

Applicants are encouraged to review the entire Community Services Facility Leader job description

by visiting the City’s website at https://cityofmissionviejo.org.

YOUR TEAM:

The members of the Mission Viejo Library & Cultural Services Department are passionate and dedicated to enriching the lives of their community through arts and culture. They are looking for someone with the same commitment to service and team spirit to join them.  

The Mission Viejo Library serves over 190,000 total cardholders and circulates over 835,000 items annually. Cultural Services hosts hundreds of classes and provides dozens of programs throughout the year. The Department is passionate about welcoming all members of our community to engage in lifelong learning, literacy, and artistic endeavors.

IDEAL CANDIDATE:

• Enthusiastic promoter of arts and culture programming and services;
• Able to work a minimum of 12 to 19 hours per week which may include early mornings, evenings, weekends and holidays at a variety of City facilities;
• Possesses excellent communication and customer services skills in person and over the telephone;
• Able to work independently while supervising facilities and user groups; 
• Knowledge of software applications such as Word, Excel, Outlook, Publisher and Perfect Mind and has the ability to learn new programs; 
• Has experience opening, closing, and securing facilities independently;
• Able to meet physical requirements to prep rooms prior to start of class and clean-up afterward, which includes moving tables, chairs, etc.

Knowledge of:

• Operation procedures of community and recreational facilities, or other comparable facilities 
• General knowledge and background of community and recreation programs.
• Applicable safety precautions and procedures related to the program area(s) and facilities to which assigned. 
• Principles of risk management related to the functions of the assigned facility. 
• Safety principles and practices, including infant, child and adult cardiopulmonary resuscitation (CPR), AED, and basic first aid methods.
• Standard office practices and procedures, including the use of standard office equipment, basic record keeping, arithmetic, and Windows based computer systems related to the work.
• Pertinent administrative and departmental policies.
• Techniques of dealing with individuals of various ages and from various socio-economic groups and for effectively representing the City in contacts with users and the community. 
• Techniques for providing a high level of customer service to public and City staff, in person and over the telephone.
• English usage, spelling, vocabulary, grammar and punctuation.
• Safe driving principles and practices.
• Safe work practices.

Other Knowledge When Assigned to a Recreational Facility with a Pool:

• Basic principles and techniques of lifeguarding, including rescuer methods as defined by the American Red Cross, National Pool and Waterpark Lifeguard Training Program (NPWLTP) or YMCA.
• Methods for keeping water and surrounding areas safer for public use; safe handling and use of chemicals.

Skill in:

• Working independently while supervising facilities and user groups. 
• Learning, understanding and applying facility and park use policies and procedures. 
• Providing courteous assistance to facility patrons and the public. 
• Lifting and moving tables and chairs and arranging facilities for special events and/or meetings. 
• Learning a basic computer system operation to enter and retrieve data for class registration and facility reservations. 
• Using English effectively to communicate in person, over the telephone and in writing.
• Gathering information and composing a variety of articles, news releases, and related materials on a range of community issues.
• Researching and compiling data for special projects and various reports and assignments as required.
• Using tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Operating modern office equipment including computer equipment, software programs, and audio-visual equipment.
• Remaining flexible and adapting as job responsibilities change. 
• Meeting the physical requirements necessary to safely and effectively perform the assigned duties. 
• Understanding and carrying out oral and written instructions. 
• Maintaining facilities and equipment in a clean, safe and secure manner.
• Handling medical emergencies and injuries in a calm and effective manner, including providing basic first aid and/or adult and child cardiopulmonary resuscitation.
• Operating a motor vehicle safely.

Other Skills When Assigned to a Recreational Facility with a Pool:

• Performing water chemistry tests.
• Using appropriate safety equipment when handling pool chemicals and equipment.

Equivalent to the completion of twelfth (12^th) grade and two (2) years of experience in community services, cultural arts, and/or facility operation and maintenance.  Previous facility management/security experience preferred.  Applicants must be 18 years or older at the time of appointment

Salary : $20 - $24