Senior Community Services Leader - Community & Senior Center

City of Mission Viejo Invites Applications for

SENIOR COMMUNITY SERVICES LEADER

$18.44 - $21.98 per hour

OPEN UNTIL FILLED

The City of Mission Viejo seeks qualified candidates to serve as our next Senior Community Services Leader to provide excellent customer service to our Norman P. Murray Community & Senior Center patrons.  Candidates will assist with working at the front desk, answer questions from the public, and booking reservations using the PerfectMind software system. There are two (2) Senior Community Services Leaders requiring flexibility to work 12 to 19 hours per week during evening and weekend shifts.

 Senior Community Services Leaders are considered Hourly, Seasonal, and/or Temporary employees, and are not part of the competitive service.  Incumbents will work a flexible part-time schedule, with an average of 10 to 19 hours per week, with increased scheduling during peak workload periods, but less than 1,000 hours during assignments through the fiscal year starting July 1^st and ending June 30^th.  

The Community & Senior Center is open when programs and classes are scheduled, Monday through Saturday from 8:00 a.m. to 11:00 p.m. and Sunday from 12:00 pm. to 8:00 p.m. with additional rental hours in the evenings, and on weekends and holidays.  These positions may be rotated through Recreation & Community Services facilities.  The schedule may vary depending on the needs of the City.  The eligibility list established for this current recruitment may be used to fill future Senior Community Services vacancies.

Senior Community Services Leaders have responsible charge of the implementation of pre-planned community programs and facility policies and procedures.   Incumbents at this level are expected to use considerable initiative in program, facility operations, or general office duties, and may assist higher-level personnel in planning and implementing major community programs and special events.  Work is generally reviewed upon completion for final results.  Incumbents are expected to solve most problems through the application of departmental policies and procedures, referring those matters that involve a deviation to the supervisor for instructions.

Applications will be accepted on a continuous basis with the first review date the week of April 28, 2025. Applications will continue to be accepted for the position until a suitable candidate is selected and accepts an offer of employment.

Your impact

1. Provide on-site supervision of lower-level Community Services Leaders and supervision of daily facility operations;
2. Assist with staff training and classes;

1. Open, close, and secure buildings; monitor the proper and safe use of program facilities by the general public;

1. Assist with facility reservations, including phone and front counter contact, registering patrons for classes and programs, processing receipts and record keeping;

1. Provide excellent customer service in person and over the phone;
2. Assist with general office duties, including basic cashiering, answering the telephone, greeting patrons, light typing, data entry, copying and filing;
3. Assist with maintaining a computerized class enrollment and facility reservation information system;
4. Assist in planning and conducting special events, general programs and facility rentals; set-up and take down tables, chairs and equipment for classes, activities, events and meetings;
5. Respond to patron needs for assistance or information;
6. Issue and collect equipment and supplies;
7. Perform basic custodial duties and minor facility maintenance as assigned; and
8. Maintain a variety of logs; records, and files. 

Applicants are encouraged to review the entire Senior Community Services Leader job description by visiting the City’s website at https://cityofmissionviejo.org.

IDEAL CANDIDATE

• Able to work a minimum of 12 to 19 hours per week;
• Possess excellent communication and customer services skills in person and over the telephone;
• Possess basic computer software skills such as Microsoft Word, Excel, and Outlook;
• Learn, understand and apply facility use policies and procedures;
• Work independently while supervising facilities and user groups; and
• Experience assisting with special events.

Your Team

The members of the Mission Viejo Recreation and Community Services Department are passionate about increasing quality of life for our residents and members through Public Service, Integrity, Teamwork, Innovation, and Excellence. They are looking for someone with the same commitment to service and team spirit to join them.

Recreation and Community Services hosts dozens of programs, classes and special events throughout the year. The Department is passionate about engaging the community, providing spaces for them to gather or celebrate, and providing services that enhance quality of life.

• Standard office practices and procedures, including the use of standard office equipment, basic record keeping, arithmetic, and computer applications related to the work.
• Techniques of dealing with individuals of various ages and from various socio-economic groups and for effectively representing the City in contacts with users and the community.
• Techniques for providing a high level of customer service to public and City staff, in person and over the telephone.
• Applicable safety precautions and procedures related to the program area(s) and facilities to which assigned.
• General principles of risk management related to the functions of the assigned area.
• English usage, spelling, vocabulary, grammar and punctuation.
• Safe driving principles and practices.
• Safe work practices.
• Safety principles and practices, including basic first aid and adult and child cardiopulmonary resuscitation (CPR) methods.

• Learning a basic computer system operation to enter and retrieve data for class registration and facility reservations.
• Working independently while supervising facilities and user groups.
• Learning, understanding and applying facility and park use policies and procedures.
• Providing courteous assistance to facility patrons.
• Lifting and moving tables and chairs and arranging facilities for special events and/or meetings.
• Using English effectively to communicate in person, over the telephone and in writing.
• Gathering information and composing a variety of articles, news releases, and related materials on a range of recreational and community services issues.
• Researching and compiling data for special projects and various reports and assignments as required.
• Using tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Operating modern office equipment including computer equipment, software programs, and audio-visual equipment.
• Remaining flexible and adapting as job responsibilities change.
• Meeting the physical requirements necessary to safely and effectively perform the assigned duties.
• Working a varied schedule of hours, which may include early mornings, evenings, weekends, and holidays, at a variety of City facilities.
• Understanding and carrying out oral and written instructions.
• Maintaining facilities and equipment in a clean, safe and secure manner.
• Handling medical emergencies and injuries in a calm and effective manner, including providing basic first aid and/or adult and child cardiopulmonary resuscitation.
• Operating a motor vehicle safely.

Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying.  A typical way to obtain the required qualifications would be:

Equivalent to the completion of twelfth (12th) grade and two (2) years of experience in community services, cultural arts, and/or recreational activities for varying age groups, or completion of at least twelve (12) units of college-level coursework in recreation, physical education, cultural arts, or a closely related field. 

LICENSE OR CERTIFICATE 

• Applicants must be 18 years or older at the time of appointment for Senior Community Services Leader;

• Possession of, or ability to obtain and maintain, a valid Standard First Aid Certificate is required within three (3) months of appointment; and
• Possession of, or ability to obtain and maintain a valid American Red Cross or American Heart Association Automated External Defibrillator (AED) and Cardiopulmonary Resuscitation Certificate (CPR) for Infant, Child, and Adult is required within three (3) months of appointment.

Salary : $18 - $22