Recreation Customer Experience Rep III

Missoula Parks & Recreation is seeking enthusiastic and customer-focused individuals to provide exceptional service at Currents, Fort Missoula Regional Park, and Splash Montana. As a key member of our team, you'll assist patrons in navigating our recreational programs and facilities, ensuring a welcoming and informative experience for all. This role involves handling memberships, processing transactions, overseeing facility procedures, and even assisting in emergency situations when needed.

If you thrive in a fast-paced, team-oriented environment and are passionate about recreation and community engagement, we encourage you to apply!

To Apply: All applicants must submit the City of Missoula application. 

Details: Applicant Screening and Interviews will begin immediately. Applications will continue to be accepted until an adequate applicant pool has been established. 
 
Resumes will not be reviewed. All details should be entered on the application. 

**Shifts vary between 5:00am and 9:00pm with flexible scheduling and variable days, including weekdays and weekends as needed.

• Provide customer service to patrons, by phone or in person, regarding programming, facility policies, and general recreational opportunities at Currents/Parks & Recreation, FMRP, and/or Splash Montana facilities.
• Ensure quality front-line customer service to guarantee accurate and consistent information is provided.
• Assist with overseeing work assignments and training of various staff, including monitoring shift cleaning completion according to assigned checklists.
• Ensure opening and closing procedures, for all Parks & Rec facilities, comply with the Customer Experience Handbook. 
• Provide membership service support, including upselling services and assisting with monthly renewal membership letters.  
• Monitor accurate sales; receive and expedite orders.
• Reconcile cash irregularities for other cashiers; conduct daily cash-outs; exchange currency for cashiers.
• Print activity rosters and daily attendance reports.
• Perform general cleaning and maintenance functions, including snow removal.
• Assist with updating department boards (announcements, advertisements, etc.). 
• Provide support during emergency situations, such as: assisting with rapid water rescues, first aid, crowd control, etc.
• Perform other duties, as assigned.

• Knowledge of, or the ability to learn, the principles, practices, and procedures of basic office and cash management, including point-of-sale, cash handling, reconciliation, daily deposits, etc.
• Knowledge of, or the ability to learn, food preparation and sanitation requirements. 
• Knowledge of, or the ability to learn, waterpark and pool facility safety procedures, policies, and practices. 
• Knowledge of, or the ability to learn and promote, department safety considerations, City safety policies, OSHA standards and guidelines, and the Americans for Disabilities Act.
• Skill in utilizing various computer software and databases, including Microsoft 365, and the ability to learn job specific applications and equipment.
• Skill in following oral and written instructions.
• Skill in multitasking in a fast-paced environment, while providing effective customer service.
• Skill in communicating, in person and writing, with the ability to establish and maintain positive effective working relationships with diverse individuals.
• Ability to stay alert and identify potential and/or actual emergency situations.
• Ability to lead and work with both adults and youth of all ages.
• Ability to lead and train staff, when applicable, in a various job-specific areas.
• Ability to develop and prepare reports, correspondence, and various other documents.
• Ability to participate in a customer focused and team-oriented environment, contributing as lead and collaborator, when necessary.
• Ability to maintain and exhibit integrity and discretion in handling confidential and sensitive information.
• Ability to maintain and foster a culture of professionalism, adhere to departmental and City standards and specifications, and support a positive team environment.
• Ability to resolve conflicts with facilitating outcomes while maintaining a calm demeanor.
• Ability to learn departmental and City of Missoula practices and procedures.

Working Conditions:

• Position requires the ability to lift 50 lbs. or less.
• Work environment may involve occasional exposure to occupational hazards, biohazards, and physical risks, which require following basic safety precautions.
• Duties require the physical ability to occasionally perform bending, pulling, and squatting motions. 
• Position may require schedule flexibility to accommodate opening, closing, and/or weekend shifts.

ALL POSITIONS

• Must be of legal age to perform the duties of the position.
• Any combination of training and education equivalent to one year (1) experience with customer service, point-of-sale transactions, or another relevant field.
• Must have a basic CPR/AED certification, or the ability to obtain within 60 days of hire.

Salary : $16