Utility Billing Specialist

Salary

$21.55 - $23.68 Hourly

Location

Missoula, Montana

Job Type

Regular, Full-Time

Job Number

00496

Department

Public Works & Mobility

Division

PWM-Utility Billing

Opening Date

02/24/2025

• Description
• Benefits
• Questions
  
  

Overview

Are you passionate about providing exceptional customer service and supporting essential public utilities?

The City of Missoula's Public Works and Mobility Department is seeking a Utility Billing Specialist to join their team. In this dynamic role, you will assist with customer accounts for the City’s water, wastewater, and stormwater utilities, ensuring accuracy and timely billing. This position offers a structured career ladder, where your pay progression is directly tied to the complexity of your responsibilities and advancement in the role.

If you are ready to contribute to a vital community service while growing your career, we encourage you to apply!

Details: Priority screening will begin on Monday, March 10, 2025. Applicants applying on or after this date will only be considered if a competitive applicant pool is not received.

To Apply: All applicants must submit a City of Missoula application AND a Cover Letter explaining your interest in this position and detailing how your experience and education meet the qualifications

Resumes will not be reviewed. All details should be entered on the application.

• The wage range posted is the starting range for the Career Ladder Level I position and will increase each year for longevity and cost of living adjustments.
  
  

The Full Wage Range

Level I - $21.55 - $25.10/hour.

Level II - $23.08 - $26.88/hour.

Level III - $24.74 - 28.82/hour.

• This position is eligible for a teleworking assignment.
  
  

Essential Functions

This position is part of a formal career ladder tying pay progression to the advancement and complexity of assigned duties and responsibilities.

• Perform data entry and maintain current account and billing information in the Customer Information System (CIS).
• Review, research, and verify accuracy of customer account and billing information; print, email, and/or archive information from accounts.
• Assess account deposits and provide explanation of the deposit requirements to the customers.
• Communicate with customers regarding meter read and billing activities; respond to billing questions; resolve complaints.
• Receive, process, and balance various payments, including cash, credit cards, e-checks, pre-authorized, Automated Clearing House (ACH), and incoming mail payments.
• Review delinquent and collections accounts; research and print histories on all customer refunds and disputed accounts.
• Process returned checks, returned mail, post-dated checks, inactive accounts, inactive tags, and overpayment refunds.
• Review and make necessary corrections to meter read edits.
• Generate and process service orders for irrigation accounts.
• Perform other duties, as assigned.
  
  

Knowledge, Skills And Abilities

• Knowledge of general office principles, procedures, and practices, including data entry, record management, generating reports, etc.
• Knowledge of basic accounting and accounts receivable principles, procedures, and practices, including balancing, reconciling transactions, etc.
• Knowledge of and ability to promote and ensure compliance of department safety considerations, City safety policies, OSHA standards and guidelines, and the Americans with Disabilities Act.
• Skill in operating office equipment, various computer software and databases, including Microsoft 365, and the ability to learn job-specific applications and equipment.
• Skill in providing customer service including assessing needs, applying service standards, and evaluating customer satisfaction.
• Skill in communicating, in person and writing, with the proven ability to establish and maintain effective working relationships with diverse individuals.
• Ability to learn utility accounting systems, rate structures, and other various governmental accounting processes and reporting.
• Ability to accurately accept and process cash, check, and credit card payments.
• Ability to understand and interpret various regulations, policies, procedures, and guidelines.
• Ability to problem-solve and resolve conflicts with facilitating outcomes while maintaining a calm demeanor.
• Ability to maintain and exhibit integrity and discretion in handling the confidential and sensitive information.
• Proven ability to participate in a customer focused and team-oriented environment.
• Ability to learn departmental and City of Missoula practices and procedures, including Utility Rate Schedule, and Missoula Municipal Code (Chapter 13.02)
  
  

Qualifications And Additional Application Materials

• Any combination of education and experience equivalent to two (2) years’ experience in customer service, data entry, cash handling or another relevant field.
  
  

This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status.

Benefits

The City of Missoula will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to:

• Market-Competitive Salary
• Work/life balance, including the possibility of flexible schedules and remote work opportunities
• $0 premium for health and dental coverage for employees and affordable premiums for family coverage
• $10,000 Employer-sponsored Accidental Death and Dismemberment Life Insurance Policy
• Options for supplemental life, disability, critical illness, and accident
• Constitutionally guaranteed retirement plan with the City contributing 8.77% of salary on your behalf and the ability to contribute to a supplemental deferred compensation program
• Generous paid vacation, sick leave, and holidays
• Pre-tax flexible spending accounts
• The City of Missoula may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Look here to learn more and understand whether you may be eligible.
  
  

Additional Benefits Package Information Is Available Here.

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Did you attach your Cover Letter to complete your application?

• Yes
• No
  
  

Required Question

Employer City of Missoula

Address 435 Ryman Street

Human Resources

Missoula, Montana, 59802

Phone 406-552-6130

Website https://www.ci.missoula.mt.us/