2025-01 Utility Account Clerk

This position performs the general office functions for the Water and Wastewater Departments including bookkeeping, secretarial, clerical, and public reception tasks which may include information of a confidential nature.

WORK SCHEDULE: Monday – Friday, 25 hours per week, some flexibility offered in the specific hours worked.ESSENTIAL FUNCTIONS:
The following duties are normal for this position.   These are not to be construed as exclusive or all-inclusive.  To perform this job successfully, an individual must be able to perform each duty satisfactorily.  Other duties may be required and assigned.

• Assists with the preparation of the quarterly billing statements:  
  • Water – bringing in the meter readings and exporting to the billing software, reviewing and correcting errors, uploading bills to the printer and to the online payment provider.
  • Wastewater – prepares, reviews, and approves quarterly sewer billing statements to industrial customers. Collects, compiles, verifies and disseminates data from industrial operations, discharge monitoring and lab reports to calculate bills.
• Enters work orders for meter changes in the billing software and the meter software.
• Compiles and maintains inventory records for both utilities.
• Maintains Safety Data Sheets (SDS), chemical info books and filing of records.
• Assists with the preparation of partial and final utility bills.
• Enters customer information for new water and sewer service.  
• Responds to requests for service shut off or activation and notifies water and sewer operators.
• Provides customer service utilizing the leak detection report.
• Performs a variety of customer service tasks, answers multiple phone lines.
• Customer inquiries on utility billings and meter readings, composes routine correspondence, forms, reports, and memos. Maintains information in spreadsheets, databases, and reports.
• Assists with e-waste, prepare out-going mail and parcels, deliver lab samples and other items.
• Other duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS

• High school diploma or equivalent; associate degree in Office Management or equivalent field preferred.
• Vocational/technical training in bookkeeping, computer word processing and spreadsheets preferred.

PHYSICAL AND WORK ENVIRONMENT
The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law.  Employees needing reasonable accommodations should discuss the request with the employee’s supervisor.

• This work involves occasional lifting of up to 25 pounds within a limited range for access to storage boxes; work regularly requiring sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions.  Occasionally walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
• Work has standard vision requirements.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
• Hearing is required to perceive information at normal spoken word levels.
• Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
• Work has no exposure to environmental conditions.
• Work is generally in a moderately noisy office setting (e.g. business office, light traffic).

The City of Monroe is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Salary : $23 - $26