License Clerk

SUPERVISION RECEIVED:

Works under the general oversight of the Deputy Registrar.

SUPERVISORY FUNCTIONS:

None.

EQUIPMENT/JOB LOCATION:

Works primarily from an office in City Hall. Equipment used includes but is not limited to computer, printer, fax, calculator, postage meter and copy machines.

ESSENTIAL FUNCTIONS OF THE JOB:

• Provides excellent customer service for the Motor Vehicle Department by greeting guests in a professional, courteous and friendly manner, and by maintaining visibility and being tactful and polite at all times.
• Evaluate, prepare, and processes motor vehicle titles and registration applications to determine fees to be collected.
• Analyze and process Driver’s License and Minnesota ID card applications.
• Evaluates, prepares, and processes Department of Natural Resources (DNR) recreational vehicle titles and registrations.
• Demonstrates keen understanding of system and accurately processes all functions in MNDRIVE.
• Responds to public inquiries and requests for information in person and by telephone.
• Reconciles and completes motor vehicle, drivers license, and DNR reports to state departments.
• Calculates fees and receipts monies related to transactions & balances cash drawer on daily basis.

COMPETENCIES:

• Ability to multi-task while maintaining a professional and positive attitude.
• Ability to prioritize work assignments and complete tasks in a thorough, accurate and timely manner.
• Ability to perform work effectively and accurately under pressure ensuring deadlines are met.
• Excellent customer service skills.
• Ability to maintain private and confidential information. Knowledge of motor vehicles, DNR, and passport rules and regulations.
• Ability to build and maintain positive, collaborative working relationships with co-workers, supervisors, and other City departments.
• Ability to communicate effectively orally and in writing, including ability to professionally represent the City in email correspondence with customers.
• Ability to make accurate mathematical computations.
• Demonstrates the ability to arrive on time and promptly meet deadlines.
• Demonstrates the ability to understand and respect the diversity of customers and co-workers, effectively communicating with all individuals whose first language may be one other than English.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED
• Two (2) years related work experience in high volume costumer service position
• Excellent customer service skills
• Must be able to prove US Citizenship and be able to pass background check
• Intermediate skills in computers including Microsoft Office and email

DESIRED QUALIFICATIONS

• Knowledge of Minnesota Motor Vehicle rules and regulations, statutes and rules pertaining to issuance of driver’s license, vehicle titles and registration, and DNR
• Ability to interpret and understand legal terminology
• Experience in balancing cash drawers, completing daily reporting
• Experience in MNDRIVE

NON-DISCRIMINATION POLICY:

The City of Moose Lake will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, disability, age, marital status, sexual orientation, or status with regard to public assistance.

(The examples given above are intended only as illustrations of various types of work performed and are not necessarily all-inclusive. This position description is subject to change as the needs of the City and requirements of the position change. The City of Moose Lake reserves the right to change and/or eliminate any and all job duties as necessary.)

Job Type: Part-time

Pay: $18.00 per hour

Expected hours: 18 – 20 per week

Benefits:

• Flexible schedule

Schedule:

• Day shift

Ability to Commute:

• Moose Lake, MN 55767 (Required)

Ability to Relocate:

• Moose Lake, MN 55767: Relocate before starting work (Required)

Work Location: In person

Salary : $18