FBO Operations Supervisor

Position: FBO Operations Supervisor

Department: Airport

Employment Status: Permanent Full Time Non-Exempt

Schedule: Workdays and shifts may vary based on coverage. Example shifts are listed below.

5:00 a.m. – 1:30 p.m.

7:00 a.m. – 3:30 p.m.

1:00 p.m. – 9:30 p.m.

3:30 p.m. – 12:00 a.m.

Compensation: Grade 7; Salary Range starting at $21.38/hour

POSITION SUMMARY

The FBO Operations Supervisor performs and oversees work to sustain, maintain, and service/support safe, secure, and efficient air/land side operations of the Airport, including the airfield, buildings, grounds, equipment, etc. The incumbent provides oversight and direction of staff as needed. The position is responsible for performing all Fixed Based Operator (FBO) services and providing customer service to all airport users including pilots, passengers, tenants, and the general public. Additionally, the employee responds to Airport Rescue and Fire Fighting (ARFF) situations.

ESSENTIAL DUTIES

• Must be capable of performing all duties of lower-ranking positions including fueling of aircraft.
• Must be able to perform all functions of a supervisor including, but limited to scheduling, creating work orders and assigning daily work assignments and tasks, oversight and leading teams of employees, performance evaluations, and disciplinary procedures.
• Create and maintain maintenance schedules for all FBO vehicles, equipment, and fuel farm including daily, weekly, monthly, and yearly preventative maintenance service.
• Maintain paperwork as needed relating to inspections, maintenance schedules, fuel, field condition reports, etc. as required.
• Maintain parts and tools inventory. Order parts and supplies for repairs to equipment and vehicles following the City mandated purchasing procedures.
• Ensure cleanliness of all FBO related buildings as necessary.
• Work independently and in teams.
• Perform all duties while providing excellent customer service to all guests.
• Ensures a clean and safe environment for all airport users and staff.
• Perform all duties in compliance with Federal, City, and Airport policies, rules, and regulations.
• Perform all other work-related duties as requested and assigned by the Airport Director or his/her designee.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Working Conditions:

• The position includes regular exposure to particularly physically demanding, unpleasant, strenuous, odorous, and/or hazardous elements such as inclement weather, operation of heavy equipment, etc.
• The work environment may be inside or outside. Conditions encountered may include dirt, dust, noise, fumes, low/high temperatures, severe precipitation, wind hazards, vibration, etc. Hazardous conditions may include working from ladders, elevated locations, mechanical hazards, airport traffic hazards, and electrical/fire hazards, potentially explosive materials, and aircraft accidents/incidents that may require an ARFF response
• The employee must work as part of a twenty-four-hour, day-to-day operation to ensure the safety and security of all individuals and aircraft using the Airport facilities.
• Employees must be available to work different shifts as may be assigned and be able to respond to the airport for call outs for aircraft servicing and maintenance of property.

Physical Requirements:

• The performance of job duties may require repeated standing, sitting, climbing, bending, crouching, stooping, stretching, crawling, and, occasionally, prolonged standing or visual concentration.
• Daily operations may require unaided lifting of objects weighing as much as fifty (50) pounds, with occasional lifting of more than one hundred (100) pounds.
• The employee spends the majority of work time using equipment and tools requiring fine hand-eye coordination.

USE OF TECHNOLOGY & EQUIPMENT

• Daily use of computers for data entry and use of the telephone, radios, copier, etc.
• Daily use of light equipment such as push mowers, trimmers, pole saws, janitorial equipment, electrical, mechanical, and plumbing tools for routine maintenance of facilities, equipment, and machinery, etc.
• Regular use of larger equipment such as fuel trucks, tractors, mowers, snow plows, snow blowers, etc.

CONTACT & SUPERVISION

Contact:

• Position involves frequent internal and external contact, with airline personnel, airport tenants and vendors, contractors, utilities, and the general public on a daily basis. Frequent contact is required in dealing with parts vendors, FAA officials, military personnel, and other city, state, and federal government officials.

Supervision:

• This position supervises employees.
• This position reports to the Airport Director.

The City of Morgantown is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.

MINIMUM REQUIREMENTS

Education:

• High school degree or equivalent (GED).

Certification/License:

• Valid Driver’s License
• Must be able to obtain ARFF certification for Aircraft Firefighting and Rescue (ARFF) within 6 months of employment
• Must be able to obtain CPR & First Aid certification within 6 months of employment

Experience:

• At least two (2) years of supervisory/leadership experience
• Must have previous experience working with the public and have strong customer service skills
• Operation of various hand and power tools and equipment

Other:

• Must be able to pass a 10-year TSA Criminal History background check
• Must possess effective and efficient communication skills, both oral and written
• Must be computer literate
• Must promote an image of professional, courteous service as a representative of the City of Morgantown and the Morgantown Municipal Airport

PREFERRED QUALIFICATIONS

• Bachelor’s Degree in Aviation Management, Engineering, or related field.
• More than one year of relevant experience, specifically in airport air/land operations
• Previous customer service experience
• Any of the following:
• Previous experience refueling aircraft, helicopters, or large equipment
• Building Management Certification
• Certification, qualification, education, training, and/or experience in the area of management/leadership
• Fire fighter training (formal or on-the-job) with a certificate of completion
• Current CPR and first aid training and/or certificates