Museum Customer Service Attendant (Part-Time)

JOB SUMMARY

This position provides customer services to patrons of the Museum & Art Center.

ESSENTIAL FUNCTIONS

• Opens facility to the public at the start of the day; closes and locks facility.
• Answers telephone and greets visitors; provides information and assistance.
• Relays visitor comments, suggestions, and requests to appropriate staff.
• Fulfills tasks related to the upkeep of the Visitor Information Center. 
• Processes customer sales.
• Forwards daily cash deposits to the Finance department; completes daily cash reconciliations.
• Monitors registers to ensure adequate change; makes change at the bank as needed.
• Maintains a clean and organized environment.
• Designs posters and flyers for events and shows.
• Assists with arts and crafts programs.
• Orders new wholesale items for the store.
• Tracks Museum visitors.
• Assists with preparing mass mailings.
• Updates events calendar on City website and sends automatic email notifications to subscribers. 
• Performs additional related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED BY THE POSITION

• Knowledge of customer service principles and practices.
• Knowledge of City and Museum policies and procedures.
• Knowledge of computers and job-related software programs.
• Skill in prioritizing and organizing work.
• Skill in the provision of customer services.
• Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
• Skill in oral and written communication.
• Bilingual English/Spanish speaker highly desired.

SUPERVISORY CONTROLS

The Museum & Art Center Superintendent assigns work in terms of somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include Museum policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

• The work consists of related customer service duties. Frequent interruptions contribute to the complexity of the position.
• The purpose of this position is to perform customer service duties in support of Museum operations. Successful performance contributes to the efficiency and effectiveness of those operations.
• Some Saturdays and evenings required. 

CONTACTS

• Contacts are typically with co-workers, other City employees, and members of the general public.
• Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color.
• The work is typically performed at the Museum front desk, gallery, or store.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

MINIMUM QUALIFICATIONS

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• All applicants must be able to successfully pass a background check process which includes reference checks and criminal history checks, or other. 

The statements contained herein reflect general details necessary to describe principal functions of this job, the level of knowledge and skills typically required, and the scope of responsibility; and such statements should not be considered all-inclusive.  Individuals may perform other duties as assigned, including work in other functional areas, to cover absences or relief, to equalize peak work periods, or to balance workloads. 

Management reserves the sole right to add, modify or exclude any duties at any time with or without notice.  Nothing in this job description, nor by completion of any job requirements by the employee, is intended to create a contract of employment.

At its sole discretion, the City of Moses Lake may consider combinations of education, experience, certifications, and training in lieu of specifically required qualifications contained herein.

Moses Lake is a diverse, connected and supportive community of innovation and opportunity that values its namesake lake, small town vibe, growing arts and cultural scene, aerospace, manufacturing and agricultural heritage, and an abundance of sunshine and outdoor activities. 

Working for the City will afford you the opportunity to support the vision of Moses Lake, grow professionally, and work among diverse and dedicated staff with a goal to provide a service-oriented government that works with all interests in the community to implement our vision. 

Our location and climate allow our residents to enjoy a variety of interests surrounding the Moses Lake community. Moses Lake is centrally located between Seattle and Spokane on Highway I-90 between fields of agriculture, freshwater lakes, vineyards and popular recreational destinations. 

Moses Lake boosts active community parks and events, athletic venues and tournaments, a campground, and the popular Surf 'n Slide water park. The surrounding Columbia Basin area is filled with wine tours, a wildlife refuge, the Gorge Amphitheater, local fresh markets with direct-from-the-farm produce, and boutiques.

This part-time position is eligible for retirement through the Washington State Department of Retirement Systems.  This position is not eligible for any other benefits.