Cemetery Office Assistant II

Job Description

Job Description

PURPOSE OF THE CLASSIFICATION :

Performs typing and related clerical tasks of minimum-to-moderate levels of difficulty or complexity. Work may involve such other office duties as reception.

ESSENTIAL TASKS :

• Operates telephone to answer, screen and forward calls and provides information as necessary and required.
• Receives phone calls and visitors and arranges meetings, appointments and schedules. Works with visitors who may be in experiencing grief or emotional distress.
• Prepares correspondence, reports, inter-office forms, requisitions, contracts and similar papers which may require some knowledge of specialized terminology.
• Keeps statistics, inventory and other records.
• Receives, reports and deposits any daily receipts.
• Makes routine requisitions for department materials and supplies; prepares and codes all invoices for submission to accounts payable.
• Operates office equipment such as copiers and phone systems and uses computer for spreadsheets, word processing, database management and other applications; learns to operate new office technologies as they are developed and implemented.
• Operates and maintains the Records of Burial.
• Operates and maintains the Cemetery Management Software, Pontem.
• Performs other physical work in order to keep a clean and pleasant office environment, both inside and outside.
• Performs other work as necessary and or as assigned.
• Must report to work on a regular and timely basis.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position.

REPORTING RELATIONSHIPS :

The Cemetery Office Assistant II reports directly to the Cemetery Superintendent and the Public Works Office Administrator II.

The Cemetery Office Assistant II does not have any direct reports or supervisory responsibilities.

QUALIFICATIONS :

Training and Experience : May require high school diploma or equivalent and at least one (1) year of general office and computer experience and one (1) year of customer service experience; or an equivalent combination of training and experience.

Knowledge, Abilities and Skills : Ability to deal with the public in a calm, professional and efficient manner; ability to answer calls and questions with a clear, well modulated and pleasant voice and to use good grammatical construction in choice of words. Skilled in the use of personal computers with familiarity with office practices and procedures, equipment and supplies.

Physical Requirements : The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job in compliance with the Americans with Disabilities Act (ADA) requirements. On a case-by-case basis, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, arm and hand steadiness and finger dexterity will be needed enough to use a keyboard and telephone. Prolonged sitting and standing; frequent walking and twisting. Occasional lifting and carrying of objects up to twenty (20) pounds. Occasional reaching, balancing, stooping, kneeling, crawling, handling and repetitive movements. Vision, speech and hearing sufficient to perform essential tasks. Punctuality and good attendance is essential. Must submit to drug screening and fitness to work physical exam.

Licenses and Certificates : Possession of a valid Oklahoma Class D driver’s license is required.

WORKING ENVIRONMENT : Work in this classification is primarily indoors in an office environment. Will travel to other City locations as required. Will be required to work weekends and holidays as necessary.