What are the responsibilities and job description for the Communications Corporal position at City of Myrtle Beach?
CITY OF MYRTLE BEACH, SOUTH CAROLINA
CLASSIFICATION DESCRIPTION
CLASSIFICATION TITLE: COMMUNICATIONS CORPORAL
PURPOSE OF CLASSIFICATION
The purpose of this classification is to supervise and perform technical call response tasks by receiving emergency and non-emergency calls, dispatching calls, and documenting related information in compliance with State and Federal policies, regulations and laws.
ESSENTIAL FUNCTIONS
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, and discipline; completes employee performance appraisals.
Coordinates daily work activities; organizes, prioritizes, and assigns work; develops work schedules to ensure adequate coverage; creates and distributes work schedules and assignments; approves leave time and reviews usage; monitors status of work in progress and inspects completed work; consults with assigned staff, assists with complex/problem situations, and provides technical expertise.
Receives calls on the City's emergency 911 system, including emergency calls, non-emergency calls, TDD calls, and language lines.
For non-emergency calls, provides information, answers questions, takes messages, and/or refers caller to appropriate staff; contacts various other departments as needed to resolve problems such as streetlights being out, downed street signs, roadway debris, and power outages.
For emergency calls, obtains information from callers and determines the appropriate agency to respond to the need for assistance; contacts and dispatches the correct agency; provides agency with information needed to respond appropriately and to ensure personnel/officer safety; works to keep caller calm; monitors status of response; and contacts wrecker services and utility companies as needed.
Logs incoming calls and dispatch information into an automated system; utilizes National Crime Information Center terminal; enters information pertinent to incoming calls, dispatched agencies, response time and actions taken; and maintains records of calls and dispatching activities; records all deputy calls, dispatch time, arrival time and complete time; files required documentation, files, requests and responses.
Monitors a variety of radio frequencies; monitors weather radios; alerts field personnel to weather conditions; monitors other frequencies to communicate with law enforcement, ambulance, fire and other emergency services providers; provides information to and/or obtains information from field personnel regarding emergencies, incident scenes, directions, and status.
Performs computer background checks on criminals; handles inquiries on driver's licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; provides various information from computer database as requested by officers.
Performs various administrative support activities such as entering, updating and retrieving information from databases; enters law enforcement information into databases; maintains communication logs; queries data bases upon request; researches warrant information, driver's licenses and tags; submits information to appropriate staff; and performs system back ups and reboots servers as needed.
Ensures compliance with all applicable laws, rules, regulations, standards, policies, and procedures: ensures adherence to established safety procedures; monitors work environment and use of safety equipment to ensure safety of employees and other individuals; initiates any actions necessary to correct deviations or violations.
Prepares or completes various forms, reports, daily shift reports, disciplinary reports, inquiry forms, incident reports, case logs, training reports and evaluations, trouble reports, memos, spreadsheets, or other documents.
Receives various forms, reports, vehicle reports, criminal reports, training reports, weather advisories, daily shift reports, trouble reports, incident reports, case cards, updates, NCIC information, codes, ordinances, policies, procedures, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
Communicates with supervisors, City employees, the public, law enforcement, fire, and medical personnel, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.
Maintains a comprehensive, current knowledge and awareness of applicable laws, regulations, policies and procedures; maintains an awareness of new equipment, procedures, trends and advances in the profession; reads professional literature; maintains professional affiliations; participates in continuing education activities; attends shift meetings, workshops and seminars as appropriate.
Operates an NCIC terminal, a personal computer, and general office equipment as necessary to complete essential functions, to include the use of emergency communications software, word processing, spreadsheet, database, or other system software.
Responds to questions, complaints, and requests for information from the public, auditors, other agencies, officers, attorneys, employees, and supervisors; testifies in court as to the validity of records and recorded communications; explains and clarifies forms and reports.
ADDITIONAL FUNCTIONS
Performs clerical support tasks which may include locating telephone numbers and addresses, researching/contacting business/residence key holders as necessary; performs pager, phone, and/or radio tests as required.
Takes and relays messages to officers, other divisions, or local agencies.
Performs other related duties as required.
CLASSIFICATION DESCRIPTION
CLASSIFICATION TITLE: COMMUNICATIONS CORPORAL
PURPOSE OF CLASSIFICATION
The purpose of this classification is to supervise and perform technical call response tasks by receiving emergency and non-emergency calls, dispatching calls, and documenting related information in compliance with State and Federal policies, regulations and laws.
ESSENTIAL FUNCTIONS
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, and discipline; completes employee performance appraisals.
Coordinates daily work activities; organizes, prioritizes, and assigns work; develops work schedules to ensure adequate coverage; creates and distributes work schedules and assignments; approves leave time and reviews usage; monitors status of work in progress and inspects completed work; consults with assigned staff, assists with complex/problem situations, and provides technical expertise.
Receives calls on the City's emergency 911 system, including emergency calls, non-emergency calls, TDD calls, and language lines.
For non-emergency calls, provides information, answers questions, takes messages, and/or refers caller to appropriate staff; contacts various other departments as needed to resolve problems such as streetlights being out, downed street signs, roadway debris, and power outages.
For emergency calls, obtains information from callers and determines the appropriate agency to respond to the need for assistance; contacts and dispatches the correct agency; provides agency with information needed to respond appropriately and to ensure personnel/officer safety; works to keep caller calm; monitors status of response; and contacts wrecker services and utility companies as needed.
Logs incoming calls and dispatch information into an automated system; utilizes National Crime Information Center terminal; enters information pertinent to incoming calls, dispatched agencies, response time and actions taken; and maintains records of calls and dispatching activities; records all deputy calls, dispatch time, arrival time and complete time; files required documentation, files, requests and responses.
Monitors a variety of radio frequencies; monitors weather radios; alerts field personnel to weather conditions; monitors other frequencies to communicate with law enforcement, ambulance, fire and other emergency services providers; provides information to and/or obtains information from field personnel regarding emergencies, incident scenes, directions, and status.
Performs computer background checks on criminals; handles inquiries on driver's licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; provides various information from computer database as requested by officers.
Performs various administrative support activities such as entering, updating and retrieving information from databases; enters law enforcement information into databases; maintains communication logs; queries data bases upon request; researches warrant information, driver's licenses and tags; submits information to appropriate staff; and performs system back ups and reboots servers as needed.
Ensures compliance with all applicable laws, rules, regulations, standards, policies, and procedures: ensures adherence to established safety procedures; monitors work environment and use of safety equipment to ensure safety of employees and other individuals; initiates any actions necessary to correct deviations or violations.
Prepares or completes various forms, reports, daily shift reports, disciplinary reports, inquiry forms, incident reports, case logs, training reports and evaluations, trouble reports, memos, spreadsheets, or other documents.
Receives various forms, reports, vehicle reports, criminal reports, training reports, weather advisories, daily shift reports, trouble reports, incident reports, case cards, updates, NCIC information, codes, ordinances, policies, procedures, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
Communicates with supervisors, City employees, the public, law enforcement, fire, and medical personnel, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.
Maintains a comprehensive, current knowledge and awareness of applicable laws, regulations, policies and procedures; maintains an awareness of new equipment, procedures, trends and advances in the profession; reads professional literature; maintains professional affiliations; participates in continuing education activities; attends shift meetings, workshops and seminars as appropriate.
Operates an NCIC terminal, a personal computer, and general office equipment as necessary to complete essential functions, to include the use of emergency communications software, word processing, spreadsheet, database, or other system software.
Responds to questions, complaints, and requests for information from the public, auditors, other agencies, officers, attorneys, employees, and supervisors; testifies in court as to the validity of records and recorded communications; explains and clarifies forms and reports.
ADDITIONAL FUNCTIONS
Performs clerical support tasks which may include locating telephone numbers and addresses, researching/contacting business/residence key holders as necessary; performs pager, phone, and/or radio tests as required.
Takes and relays messages to officers, other divisions, or local agencies.
Performs other related duties as required.
High school diploma or GED; vocational/technical training in telecommunications preferred; three (3) years of experience in emergency dispatch, communications or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid South Carolina driver's license. May be required to attain and maintain other certifications as related to position. Must meet all promotional eligibility requirements set forth in Departmental Regulation 110.
ADA COMPLIANCE
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of sounds and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
ADA COMPLIANCE
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of sounds and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
The City of Myrtle Beach, South Carolina is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
City of Myrtle Beach Benefits
No Cost Health, Dental & Vision Insurance for Fulltime Employees401K & 457 Plans Available
State Retirement
Employee Wellness Clinic
Flex Spending Account
Employee Assistance
And much more
The City of Myrtle Beach, South Carolina is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Salary : $61,693
