Public Safety Dispatch Call Taker

NOW OFFERING HIRING INCENTIVES:

 UP TO $15,000 APPOINTMENT INCENTIVE

(see below for additional information)

Do you have a passion for serving your community? Are you eager to learn about public safety communications and de-escalating tactics? Has your collaborative work style allowed you to bring value that has made a positive impact on your team?

The City of Napa Police Department is dedicated to providing unparalleled service to its diverse, local community. A career with our department offers many rewards: competitive salaries and excellent benefits; chances to create positive impacts on people in your community; an amazing variety of work and challenges; and a satisfying public service career.

Our Communications Dispatch Center is the primary public safety answer point for all 911 emergency calls to the Napa Police Department, Napa County Sheriff's Department, American Canyon Police Department, Napa Fire Department, American Canyon Fire Department and AMR Ambulance Services. We also transfer calls to CalFire, St. Helena Police Department and Calistoga Police Department.

We are currently seeking applicants for vacancies under the Public Safety Dispatch Call Taker classification. In this role, you are a critical link between citizens and the emergency response personnel. Although many people are passionate about this exciting and fast-paced career, few have had the opportunity to observe the operations of a busy Communications Center. Click here for a sneak peak of a typical day on the job for a Dispatch professional. (Video courtesy of Valley Communications Center in Kent, Washington).

In addition to meeting the qualifications listed below, as a Public Safety Dispatch Call Taker you will have shown success in demonstrating:

• Adaptability - Maintains effectiveness when experiencing major changes in work responsibilities or environment; adjusts to work within new work structures, processes, requirements, or cultures and adapts quickly to change and easily considers new approaches.
• Stress Tolerance - Maintains stable performance under pressure or opposition and handles stress in a manner that is acceptable to others and to the organization.
• Interpersonal Communications - Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness.
• Contributing to Team Success - Actively participates as a member of a team to ensure success by involving others, keeping other informed, and modeling commitment.
• Engagement Readiness - Demonstrates a willingness to commit to work and to invest time, talent, and the best efforts in accomplishing organizational goals.
• Applied Learning - Applies new job-related information in a timely manner.
• Attention to Detail - Accomplishes tasks by considering all areas involved; shows concern for all aspects of the job; accurately checks processes and tasks.
• Decision Making - Identifies and understands issues, problems, and opportunities; compares information from different sources to draw conclusions; uses effective approach for choosing a course of action or appropriate solution; takes action that is consistent with available facts, constraints, and probable consequences.
• Planning and Organizing - Plans and organizes work; handles several tasks at once.

MISSION STATEMENT for the City of Napa
Rooted in public service, our mission is to grow a vibrant, sustainable community for all who live in, work in, and visit the City of Napa, through thoughtful leadership and dedication to excellence. 

CORE VALUES for the City of Napa

• Integrity - Consistently demonstrating the highest level of ethical conduct with accountability and pride.

• Service - Engaging in meaningful work to care for our community through resourceful dedication and humble actions.

• Inclusion - Creating a sense of ease and belonging through respect, acceptance, and mindfulness of our collective diversity.

• Collaboration - Working together with a shared purpose while respectfully considering all voices to achieve common goals, solutions, and greater outcomes.

• We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable.
• Applicants moving forward in the selection process may be asked to participate in any combination of the following (at any phase of the selection process): online assessment, written examination, job-related exercise, phone interview, and panel interview. These testing steps may be conducted on a pass/fail basis, and/or percentage-based scoring methodology. 
• Based on the City Charter, the final phase of the selection process is the Probationary Period, which in most cases is six (6) months but may be twelve (12) months depending on your classification.  
• When three or fewer candidates are available, the testing procedures outlined in the Job Announcement may be waived by the Human Resources Department.

• If you need assistance with the recruitment and selection process in Spanish, contact us at 707-257-9505. These request will be assessed on a case-by-case basis. 
• Si necesita ayuda con el proceso de reclutamiento y selección en español, contáctenos al 707-257-9505. Estas solicitudes se evaluarán caso por caso.

Salary : $73,725 - $89,092