What are the responsibilities and job description for the Part-Time Customer Care Representative position at City of Naperville, IL?
The City of Naperville’s Finance Department is looking for a Part-Time Customer Care Representative to join its multi-tasking customer care team. The Customer Care Representatives provide a high level of customer service to residents over the phone and occasionally in person by answering inquiries and resolving customer concerns related to fees for new and/or existing services with the City.
This part-time position is 25 hours per week; scheduled Monday – Friday, between the hours of 9:00 a.m. – 5:00 p.m. Future opportunities for evening, overnight or weekend shifts may be available.
The salary for this position is $22.8820 per hour. The Pay Grade for this position is N07. For additional information, please click here.
The responsibilities include responding to a high volume of inbound calls (approximately 65 calls per day) while maintaining data in the city databases. Duties include:
- Maintaining a positive attitude with empathetic and professional communication with customers at all times
- Prompt response and resolution of customer inquiries and complaints
- Communicating with customers through various channels
- Entering information into city systems with a high degree of accuracy
- Keeping records of customer interactions, transactions, comments and complaints
- Collecting related fees for services, adhering to PCI-DSS requirements
- Communicating and coordinating with division colleagues, providing assistance with daily work as needed
Required:
- High school diploma or equivalent.
- One to three years of experience in a related field.
- Previous experience in receiving and processing a high volume of customer service calls.
- Fluency in a language other than English
The City of Naperville, Illinois is a dynamic community of 150,000 residents, conveniently located 28 miles west of Chicago. Various publications have named Naperville as one of the best cities in the United States in which to live. The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area. It’s also a great place to work! Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a collaborative working environment, a forward-looking leadership team, and a competitive benefits package.
Click here to learn more about the benefits offered by the City of Naperville.
Applications should be completed thoroughly, and resumes will not be accepted in lieu of an application but should be attached to the application. Include all requested education, experience, attachments, and other information when applying. Incomplete applications are subject to rejection. Notifications to applicants will be sent electronically to the email address provided in the application.
THE CITY OF NAPERVILLE IS AN E. O. E.
CLICK HERE for the City of Naperville’s EEOP Utilization Report
The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.
Salary : $23
