Permit Coordinator - Public Works

PURPOSE OF CLASSIFICATION
The purpose of this classification is to perform a variety of clerical, technical review, customer service, and permitting duties conducting the City’s Engineering Permitting efforts. Employees in this classification, under the direction of the City Engineer, handle permit applications through departmental coordination, processing, review and tracking.

EMERGENCY RESPONSE STATEMENT
Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event. All employees may be subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employee's official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions.

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Intakes and processes permits according to established regulations and provides overall customer service to building professionals and the general public; collects payments for fees and issue refunds relating to permitting and fees; sets up inspections as needed; researches files, databases, internet, GIS, and maps for background materials; performs specific functions requiring specialized knowledge of departmental rules and regulations and applies acute attention to detail in all processing tasks. May conduct site visits or field inspections with direction to verify information, if needed.
• Performs customer service duties; receives phone calls and/or meets in person with contractors or citizens; answers questions and handles complaints of varying complexity; researches and resolves issues or directs to the appropriate party for assistance.
• Verifies data for plans submitted; evaluates completeness, proper documentation, surveys, certification and property owner information.
• Provides assistance to the City Engineer and other management staff for permitting, inspections, support for projects and communication inquiries.
• Reviews building plans for transportation impacts including driveway connections; is familiar with the City’s Complete Streets and Blue Zone Resolutions; protects City’s interest in easements and rights-of-way, provides public safety reviews of projects desiring to impact public rights-of-way and easements, is aware of local, state, and federal codes and standards related to rights-of-way, Americans With Disabilities Act, stormwater management, etc. Responds to concerns, inquiries, and complaints from the general public in both oral and written contexts; provides information, assistance, and/or resolution accordingly.
• Communicates with City officials, supervisor, design professionals, contractors, laborers, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Processes contractor's and homeowner's requests for permitting; assists with electronic portal relating to various permit processing data; coordinates tracking of plans review/permitting process with appropriate divisions; notifies contractors of plans status via the electronic portal.
• Acts as liaison with other City departments as needed in permit policies and procedures.
• Provides periodic project progress and status reporting to administrative superiors.
• Maintains current knowledge of trends and developments in regulatory standards.
• Operates a personal computer to enter, retrieve, review or modify data, utilizing Microsoft Word, Outlook, Excel, PowerPoint, GIS, CityView, word processing, spreadsheet, database, presentation, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.

• Performs other related duties as required.

• Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
• Human Interaction: Requires the ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.
• Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
• Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
• Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
• Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.
• Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties which are often characterized by frequent change.

MINIMUM QUALIFICATIONS
High school diploma or GED; with two (2) years progressively responsible experience in administrative support functions demonstrating customer service skills, with experience in government and/or construction sectors preferred; or any equivalent combination of education, training, and experience which provides the knowledge, skills, and abilities for this position.

ADA COMPLIANCE
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

The City of Naples, Florida is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Naples, Florida will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The City of Naples offers a competitive benefits package to it's employees. Please refer to the employee benefits link on the Human Resources web page, linked below, to learn more about our benefits package:
https://www.naplesgov.com/hr/page/employee-benefits