What are the responsibilities and job description for the Senior Network Specialist position at City of Naples?
General Description Of Duties
The purpose of this classification is to provide routine and complex support for hardware, software, and networking functions of the City's information services. Employees in this classification perform installation, troubleshooting, maintenance and repair of computer networks, hardware, software applications, and related peripherals.
EMERGENCY RESPONSE STATEMENT
Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event. All employees may be subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employee's official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions.
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
The City of Naples is a Tobacco-Free Workplace. Applicants for the City of Naples must not have been a user of tobacco products for at least six (6) months immediately preceding an application for employment; and, if hired, must maintain non-use of tobacco products for the duration of employment with the City of Naples. Tobacco is defined as any lighted or unlighted cigarette, cigar, pipe, nicotine dispensing device, other types of smoking product, smokeless tobacco including dip, chew or snuff.
Ada Compliance
Physical Ability: Tasks require the ability to exert light physical effort is sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, electric currents, or traffic hazards.
The City of Naples, Florida is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act,the City of Naples, Florida will provide reasonable accommodations to qualified individuals with disabilities andencourages both prospective and current employees to discuss potential accommodations with the employer.
The City of Naples, Florida is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Naples, Florida will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Benefits
The City of Naples offers a competitive benefits package to it's employees. Please refer to the employee benefits link on the Human Resources web page, linked below, to learn more about our benefits package:
https://www.naplesgov.com/hr/page/employee-benefits
01
The City of Naples is a Tobacco-Free Workplace. Applicants for the City of Naples must not have been a user of tobacco products for at least six (6) months immediately preceding an application for employment; and, if hired, must maintain non-use of tobacco products for the duration of employment with the City of Naples. Tobacco is defined as any lighted or unlighted cigarette, cigar, pipe, nicotine dispensing device, other types of smoking product, smokeless tobacco including dip, chew or snuff in any form.
The purpose of this classification is to provide routine and complex support for hardware, software, and networking functions of the City's information services. Employees in this classification perform installation, troubleshooting, maintenance and repair of computer networks, hardware, software applications, and related peripherals.
EMERGENCY RESPONSE STATEMENT
Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event. All employees may be subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employee's official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions.
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
- Performs duties related to network administration and support; designs, installs, configures, monitors, maintains, and troubleshoots local and wide-area networks (LAN/WAN), servers, routers, switches, firewalls, wireless networks, security cameras, license plate readers, and related network infrastructure components. Implements and maintains network security protocols.
- Provides advanced technical support and coverage to maintain City departments including Police, Fire, and 911 Dispatch.
- Researches, obtains quotes, orders parts, materials, components, supplies, equipment, hardware, software, and peripherals.
- Provides technical support for computer networks, hardware, and software, including troubleshooting and training;. Coordinates with end users to resolve system, peripherals and application issues.
- Develops and maintains specific hardware, software, system, inventory and licensing configurations; researches and evaluates new software and hardware for cost efficency and effectiveness. Evaluates, implements and maintains network and system security procedures for end users.
- Repairs, replaces, supports, and maintains citywide computer hardware and peripherals/ . Sets up and configures new work stations and maintains inventory records for new and retired systems. Supports, troubleshoots, repairs, and maintains City Council Chamber’s hardware including multi-media equipment, projectors, document cameras, lectern PCs, and related technology.
- Installs, configures, updates, troubleshoots, repairs and maintains Granicus Online Video servers and applications. Provides scheduling and training support for Granicus online videos.Creates and designs templates, schedules events for upcoming meetings and boards, and manages Granicus media vault and encoder hardware/software,
- Provides input into the City's website and intranet; troubleshoots, repairs and maintains internet connectivity.
- Manages assigned helpdesk tickets, ensuring clear and detailed documentation to assist customers and IT team members in understanding the work performed.
- Develops and maintains hardware, software, and systems documentation and procedures.
- Assists the Technology Services management in preparation and submission for purchase requisitions and bids.
- Evaluates, installs, and maintains systems security procedures and software; includes virus protection procedures.
- Initiates and monitors end-user and network backup procedures.
- Maintains up-to-date knowledge of trends and developments in network information systems technology for application to departmental functions.
- As a small Information Technology department, we back each other up. Being in this position may require collaborating with, or covering for, other Information Technology team members, regardless of formal position.
- Performs other related duties as required.
- Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.
- Human Interaction: Requires the ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.
- Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to overhaul, restore, renovate, construct, and/or rebuild equipment, machinery, or objects, requiring adherence to prescribed standards and specifications. Requires the ability to operate and control the actions of the same equipment, machinery, and/or objects.
- Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
- Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.
- Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
- Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
- Bachelor's degree in Computer Network Services, Computer Science, Network Administration or closely related field
- Supplemented by three (3) years experience in computer network administration, technology, and security; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
- Must possess and maintain a valid Florida Driver's License, Class "E".
- Network Access Control (NAC)
- Backup & Recovery Management
- Network Segmentation
- Penetration Testing
- Boarder Gateway Protocol (BGP)
- Public Records
- Mobile Device Management (MDM)
The City of Naples is a Tobacco-Free Workplace. Applicants for the City of Naples must not have been a user of tobacco products for at least six (6) months immediately preceding an application for employment; and, if hired, must maintain non-use of tobacco products for the duration of employment with the City of Naples. Tobacco is defined as any lighted or unlighted cigarette, cigar, pipe, nicotine dispensing device, other types of smoking product, smokeless tobacco including dip, chew or snuff.
Ada Compliance
Physical Ability: Tasks require the ability to exert light physical effort is sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, electric currents, or traffic hazards.
The City of Naples, Florida is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act,the City of Naples, Florida will provide reasonable accommodations to qualified individuals with disabilities andencourages both prospective and current employees to discuss potential accommodations with the employer.
The City of Naples, Florida is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Naples, Florida will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Benefits
The City of Naples offers a competitive benefits package to it's employees. Please refer to the employee benefits link on the Human Resources web page, linked below, to learn more about our benefits package:
https://www.naplesgov.com/hr/page/employee-benefits
01
The City of Naples is a Tobacco-Free Workplace. Applicants for the City of Naples must not have been a user of tobacco products for at least six (6) months immediately preceding an application for employment; and, if hired, must maintain non-use of tobacco products for the duration of employment with the City of Naples. Tobacco is defined as any lighted or unlighted cigarette, cigar, pipe, nicotine dispensing device, other types of smoking product, smokeless tobacco including dip, chew or snuff in any form.
- I am a user of tobacco products
- I am not a user of tobacco products
- Required Question
