Salary : $69,234.00 - $86,542.00 Annually
Location : New Braunfels, TX
Job Type : Full Time Exempt
Job Number : 00857
Department : INFORMATION TECHNOLOGY
Division : Information Technology
Opening Date : 02 / 17 / 2025
Closing Date : 3 / 14 / 2025 5 : 00 PM Central
Job Summary
Welcome, 'ist das Leben schn!' (Life is good!) At the City of New Braunfels, we seek out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five Core Values serve as a cornerstone of our work : Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage. Do our values speak to you?
What we're looking for : A motivated and collaborative individual to join the City of New Braunfels Information Technology department. Under general supervision, this position is responsible for the configuration, implementation and maintenance of various technologies managed by the Information Technology Department. This person will focus on the administration of the City's Active Directory infrastructure, Microsoft services and server-based operating systems and applications, as well as assess and identify appropriate solutions to be integrated into the City's various systems and make recommendations for implementation.
Benefits & Total Rewards :
Our City team members are our most valuable asset! We offer Total Rewards when you join our team.
- Competitive medical, dental and vision insurance
- 2 : 1 match on retirement contribution
- Paid volunteer time off - 16 hours per year
- Vacation accrual starts at date of hire - up to 120 hours annually your first year
- Get paid to stay - longevity pay on top of your regular pay after one full year
- Tuition reimbursement program
- Bilingual pay offered
- Keep learning - professional and personal development training available
Primary Duties and Responsibilities
The responsibilities you'll be trusted with :
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Develops, maintains, manages and updates server software.Develops, maintains, manages and updates procedures for all server and application backups.Creates virtual machines in support of integration and or expansion.Provides support and development for server-based applications used throughout the City.Develops, maintains, managed and updates the City's hybrid infrastructure including, but not limited to active directory, group policy, PKI, DHCP, and DNS.Administers and manages antivirus solution.Installs and manages SSL certificates across City systems.Perform maintenance, administration and support of the city's email systems.Monitors, plans and coordinates the distribution of client / server software and service packs.Provides tier-2 and 3 support of computers and other systems to diagnose, identify, and resolve problems for more complex issues; documents identified incidents / problems and records the resolution.Preserves confidentiality of any sensitive information.Evaluates new technology, assesses compatibility with existing equipment and operating systems, and recommends purchase options and integration strategies.Provides excellent customer service by responding to the needs and inquiries of users; solving problems, explaining issues, deploying solutions, and following up with users to assure the functionality of the users' systems.Must be able to communicate effectively in the description and resolution of associated problems.Defines and maintain data sets and their standards.Must be able to function effectively as a Dispatch Application Administrator and become certified on the licensed program within one year. Must observe the operation, security, and data-control procedures set forth in the user's manual included with the Dispatch system.Administer all aspects of the in-car and body worn camera systems.Maintain system security policies and procedures.Maintain a detailed system administration log to document major changes and / or events.Participates and functions effectively in a team environment.Exhibits a positive and courteous relationship with City staff and general public.Performs other duties as assigned or required.Education, Experience, Licenses and Certifications
Your areas of knowledge and experience that matter most for this role :
MINIMUM QUALIFICATIONS :
Education and Experience :
Bachelor's Degree in Computer Science, Management Information Systems or related field; and three (3) years server and database administration experience; OR an equivalent combination of education and experience. Must possess a strong knowledge of VMware with experience in design, configuration and deployment.Must be able to pass FBI criminal background fingerprint check and have the ability to comply with state and federal requirements for criminal justice information security standards.
Required Licenses or Certifications :
Must possess a valid Texas Driver's License.Current Microsoft Certification or ability to obtain within 12 months of employment.Dispatch Application Administration certification or ability to obtain within 12 months of employment.Knowledge, Skills and Other Requirements
Necessary Knowledge, Skills and Abilities :
Principles and practices of technology management, system development, and systems integration.Principles and practices of server administration, system access and security guidelines.Administration and maintenance principles of Windows-based software applications and relational databases.Computer hardware, software, and peripheral equipment troubleshooting techniques.System backup and recovery procedures and techniques.Ability to develop and present training programs.Ability to write reports, business correspondence and procedure manuals.Ability to read technical journals, trade journals, general correspondence and City policy and procedures.Ability to effectively present information and respond to questions from groups of managers, staff and vendors.Ability to simultaneously perform a variety of technical and administrative functions and maintain a quality work product.Ability to work independently in the absence of supervision.Use initiative and independent judgment within established procedural guidelines.Ability to work on multiple projects.Knowledge of the principles and practices of project management.Ability to quickly and effectively troubleshoot computer hardware, software, and peripheral equipment.Ability to analyze complex technical issues, evaluate alternatives, make recommendations based on findings, and implement approved solution.Provide an excellent level of customer service to all employees at all levels of the organization.Analyze and resolve computer problems in a multiple operating system environment with specialized software applications and multifaceted hardware platforms.Effective verbal and written communication skills; must be able to maintain positive working relationship with City departments and personnel, outside agencies and vendors.Ability to serve in a diplomatic and professional manner; must have strong interpersonal skills.Physical Demands / Work Environment :
Work is primarily performed in a standard office environment and involves sitting, standing, walking, and bending for extended periods of time. Must be able to safely lift and carry materials and objects up to forty (40) pounds; occasional work may be required in equipment access spaces such as attics, basements, crawl spaces, subfloors, and other similar, adverse conditions and environments.May be required to work flexible schedule and / or extended hours.May be required to work immediately before, during or after an emergency or disasterNOTE : This position is designated safety and / or security sensitive.The City of New Braunfels offers a cost effective comprehensive benefits package to all full-time employees. Some of our benefits are also available to our part-time regular employees.
To learn more about our compensation and benefits, please visit our page.
Tell us anything that highlights your skills, talents, or outside interests.
Briefly describe your experience in application support.
Briefly describe your experience in database management / administration.
What is your perspective on interacting with people on an upbeat and friendly basis, regardless of circumstances?
How do you approach being a team player?
What experience do you have with organizational and planning skills and managing multiple priorities? How do you approach problem-solving?
Required Question
Salary : $69,234 - $86,542
