Resident Service Coordinator

Function: Within the Housing Authority’s Resident Services Department, the Resident Service Coordinator is responsible for developing and implementing the Housing Authority’s ROSS Grant Program in keeping with the approved grant award and plan. The Coordinator is responsible for providing casework services, motivational coaching and linkages to community supports, documenting actions and outcomes for reporting.

The Resident Service Coordinator is responsible for coordinating services and programs for Housing Authority residents as assigned among Federal Public Housing Residents, focusing on:

1) Establishing, organizing, managing and maintaining the ROSS Grant Program in keeping with the measures in the e-Logic Model, and collecting and maintaining all available data for analysis;

2) Establishing comprehensive and strong alliances with community service providers;

3) Building an array of on-site programs and services, and a broad network of referral options;

4) Effectively marketing the ROSS Grant Programs to targeted Housing Authority residents;

5) Establishing and conducting (1) initial assessments, to determine household needs to be used as a basis to develop programs and services; (2) developing and updating service plans; (3) providing case management services; (4) facilitating on-site programs and services; (5) making and tracking referrals; and (6) maintaining comprehensive records of all programs, services and referrals provided, including attendance and follow-through and outcome-based records.

6) Maintaining documentation, filing and reporting, including HUD reports, associated with the ROSS Grant Program.

7) Entering contact information into Housing Authority database for cross-departmental communication.

Qualifications and Skills:

The Service Coordinator Qualifications established in the HUD Notice of Funding Availability as minimum qualifications for a ROSS-Service Coordinator include the following:

1. A Bachelor of Social Work or degree in Psychology or Counseling is preferable; although other completed college degrees may be acceptable. Individuals who do not have a college degree, but who have relevant work experience may be considered;

2. Knowledge of procedures and eligibility for federal and applicable state entitlement programs; legal liability issues relating to providing Service Coordination;

3. Two to three years’ experience in social service delivery for low-income youth, adults, senior citizens and/or people with disabilities;

4. Demonstrated working knowledge of supportive services and other resources for youth, adults, senior citizens and/or non-elderly people with disabilities available in the local area;

5. Demonstrated ability to advocate, organize, problem-solve, and provide results for low-income families, the elderly and/or people with disabilities; and

6. Demonstrated ability to provide communications in a manner that is effective for persons with disabilities and persons with limited English proficiency (LEP).

7. Valid Driver’s License.

Job Types: Full-time, Contract

Pay: $33.00 - $45.00 per hour

Expected hours: No more than 35 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid orientation
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Language:

• Spanish (Preferred)

Ability to Commute:

• New Britain, CT 06053 (Required)

Work Location: In person

Salary : $33 - $45