TELECOMMUNICATION COORDINATOR

Company Description

Job Description

The Medical Assistance Program (MAP) administers public health insurance programs, including Medicaid, for the City of New York. Applying individuals and families are approved for eligibility against applicable Federal and State guidelines. Those found to be eligible can use coverage provided to access doctors, medication and other health care services at little or no cost.

The Administrative Services Division is recruiting for one (1) Principal Administrative Associate, Level III to function as a Telecommunication Coordinator who will :

• Identify and evaluate the telecommunication needs of the agency through research and review of new technology and recommend service changes based on cost analyses and necessity; program and maintain the telephone and voice mail systems, and coordinate the installation, maintenance, repairs and performance of the telephone network to ensure efficient service; direct the installation and maintenance of bell, tone and clock systems.
• Serve as a point of contact and prepare Request and Communication Service Authorizations forms for additions, moves, changes, and plans for ordering telephone systems to be submitted to Management Information System (MIS)
• Oversee the investigation and resolution of user complaints; coordinate the immediate dispatch and repair of telecommunications equipment; enter problems and requests for service resolution in the automated tracking system; maintain trouble logs of telephones, liaison with MIS for immediate resolution of telecommunication problems, and follow up to ensure appropriate corrective actions are taken.
• Coordinate the installation of Limited English Speaking Ability (LESA) lines at all Medicaid locations for consumers with little or non-English speaking ability in order to have equal access to all services and benefits provided by the Medical Assistance Program (MAP).
• Participate in agency-wide telecommunication projects; serve as point of contact for installation, moves, additions, and changes of telecommunication services; plan and coordinate contingencies and course of actions in case of telecommunication system breakdown.
• Provide continuing briefing on the features and use of the telephone and voice mail systems including the care and use of telephone equipment, update staff on the new Federal, State and Agency regulations and procedures regarding telecommunication.
• Develop work plans and schedules for telecommunication projects; provide accurate and timely status of outstanding and completed work orders to the Administrative Services Director.
• Prepare and submit comprehensive periodic reports to the Director Administrative Services concerning telecommunication plans, activities and performance levels.

Perform other related functions as assigned.

Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical / administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical / administrative work of more than moderate difficulty; or

2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical / administrative experience including one year of the administrative supervisory experience described in "1" above; or

4. Education and / or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical / administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.