CORRESPONDENCE REPRESENTATIVE

Company Description

Job Description

IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

• ADDITIONAL COMPENSATION

Newly hired Caseworkers will receive $46,689 / YR

Newly hired Caseworkers are now eligible to receive a bonus of up to $6000 during a two-year period between April 2024 to March 2026. Caseworkers hired and onboarded by April 1,2024 and who remain active on payroll through this period will have the opportunity to earn up to four (4) bi-annual $1,500 bonus payments, for a possible maximum of $6,000. Criteria are that staff remain on active status during the entirety of each six-month period listed here :

OCSE CASEWORKERS RECEIVE A YEARLY DIFFERNTIAL OF $1540

Under direct supervision of the Unit Supervisor of Correspondence Services, with some latitude for independent initiative and judgment, the Caseworker, functioning as Correspondence Representative will be responsible for documenting personal client interaction in response to Child Support case issues and confidential matters of post-order cases. S / he responds to a high volume of mail and electronic correspondence generated by a variety of common, everyday Child Support-related issues. (Post order cases are those cases that already have been assigned court-ordered child support payments).

The Office of Child Support Services is recruiting (3) Caseworkers to function as Correspondence Representatives :

The Correspondence Representatives will :

mail, electronic or telephonic interaction / correspondence to determine the problem or concern; and

is required to have a comprehensive and working knowledge of the child support OCSS systems.

validity of the issue or concern, and the corrective action taken, e.g., new information verified / added

or sent to appropriate OCSS unit or resolved third party intervention i.e., another agency.

ASSETS); Welfare Management System (WMS); plus, the Uniform Court Management System

UCMS), for the purpose of evaluating issues in correspondence and preparing responses /

documents related to them.

staff of other OCSS units, and other government agencies to resolve the client's concerns.

correspondence to see if a full search and review are necessary or the complexity proved to be

minor.

appropriate unit for action.

Hours :

8 : 30 AM - 4 : 00 PM

Work Location :

151 West Broadway 5th floor, New York, New York 10013

Qualifications

1. A baccalaureate degree from an accredited college or university accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA).

Additional Information : Section 424-a of the New York State Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-care responsibilities is or has been the subject of an indicated child abuse and maltreatment report on file with the State Central Register for child abuse and maltreatment. State Central Register screening will be conducted prior to considering a candidate for employment as a Caseworker. Candidates who have been the subject of an indicated child abuse and maltreatment report will not be assigned to any position which requires child-care responsibilities. Employees who have been the subject of such a report may be reassigned or terminated from employment from their positions as Caseworker.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary : $1,500 - $46,689