Deputy Director, Operations Technical Training

The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1935 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 17 New Yorkers, providing affordable housing to 528,105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. More than 11,000 employees operate NYCHA’s properties and central office functions.

Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.

NYCHA’s Learning and Development (L&D) Department provides service coordination and delivery of training and professional development for NYCHA employees to do their jobs safely and effectively. Through operation of citywide training facilities, and a robust library of online learning materials, NYCHA L&D offers both technical training in building systems management, and leadership development courses that are custom designed based on NYCHA standard operating procedures. L&D’s mission is to prepare NYCHA employees for the roles they’re in, and the roles they aspire to attain, while managing the wealth of knowledge that employees amass throughout their careers.

Reporting to the Senior Director of Learning and Development, the Deputy Director for Operations Technical Training (OTT), will be the founding leader of this new division. Operations Technical Training at NYCHA encompasses multiple training units including Janitorial and Grounds, Maintenance, and the newly formed Property Administration. This role will also provide guidance to and liaise closely with technical training administrators in NYCHA’s Operations Support Services departments (Elevators, Emergency Services, Heating, Pest and Waste Management). The OTT Deputy Director will build this new division in collaboration with L&D leadership who are currently overseeing these units, and with NYCHA Borough Operations. The OTT Deputy Director will also be instrumental in the formation of the new Property Administration Training unit, which consolidates and formalizes a host of trainings for roles that directly serve NYCHA properties, including but not exclusively, Housing Assistants, Neighborhood Contract Administrators, Neighborhood Administrators, Neighborhood Planners, Property Managers, Property Management Secretaries and Receptionists. NYCHA L&D seeks an experienced administrator with a collaborative work style to maintain existing units and operating procedures, while innovating and fostering the growth of new units and procedures.

Responsibilities include, but are not limited to the following :

• Oversee technical training units and the provision of training on building maintenance, repair and building systems.
• Coordinate the day-to-day operations of a large technical support program for NYCHA.
• Assist in developing policies and procedures to ensure cost-effective building maintenance and repair programs, and conformance to applicable rules, regulations, industry standards and contract specifications.
• Develop and recommend policies and procedures to increase the technical capabilities of NYCHA staff and ensure effective coordination among building trades.
• Evaluate and approve cost estimates, contract specifications, change orders and scope of work.
• Direct, supervise and coordinate the training administrators of NYCHA technical training units; facilitate regular meetings to promote cross-training and coordination.
• In coordination with Neighborhood Administrators, create and manage technical and general skills training programs, particularly those focused on "on the job skills" and workforce development.
• Research training / teaching practices, particularly in adult education approaches, development of interactive training materials, and building organizational processes and capacity.
• Coordinate and conduct needs analysis to ascertain training needs and employee skills gaps.
• Liaise with operational leaders throughout NYCHA and external vendors on curricula development of operations technical courses.
• Hire, coach and evaluate staff, including permanent and contract workers.
• Perform routine site visits to citywide training facilities, audit internal and external technical training courses.
• Serve as lead or key stakeholder in relevant working groups and in special projects as necessary.
• Perform other related duties as required.

NOTE : IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE : This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program.

Minimum Qualifications

Preferred Skills

The successful candidate has extensive experience in property management and familiarity with NYCHA standard operating procedures, and is an effective communicator, highly organized, and possesses strong project management and collaboration skills.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https : / / studentaid.gov / pslf / .

Residency Requirement

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

J-18808-Ljbffr