DEPUTY REGIONAL MANAGER

IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM WHEN IT BECOMES AVAILABLE TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

Family Independence Administrations (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching selfsufficiency via essential and diverse programs / services such as : temporary cash assistance SNAP childcare eviction prevention services adult protective services job training employment plans / support domestic violence assistance child support enforcement etc.

Under the general direction of the Regional Manager with wide latitude for the exercise of independent initiative and judgment the Deputy Regional Manager collaborates with the Regional Managers in the day to day administration and functioning of the regional offices under their jurisdiction for monitoring the activity of employees whose responsibility it is to evaluate eligibility for public assistance and employment services in accordance with Federal and State legislation and regulations and local mandates. The incumbent provides managerial support to individual and / or multiple Benefits Access Centers by individual coaching thus ensuring uniformity in interpretation of policies procedures and established quotas designed to achieve standard processes and practices in all Benefits Access Centers and aiming to prevent loss of public funds through fraud or administrative error.

FIAs Operations is recruiting for one (1) Administrative Job Opportunity Specialist M2 to function as Deputy Regional Manager (Brooklyn) who will :

Make use of worksheets which summarize the Benefits Access Centers issues and recurring

problems and assesses areas that need to be addressed. Provides guidance and support as well

as direction for staff in use of best practices. Reviews the activity of employees responsible for

evaluating eligibility for cash assistance and employment services in accordance with Federal

and State legislation and regulations and local mandates.

Lead teams which participate in program planning and development meetings with top Family

Independence Administration management Human Resources Administration executive Mayoral

staff and other social services agencies; provides unbiased feedback directly to the Assistant Deputy

Commissioner.

Direct management audits in the Benefits Access Center of executive operations methods and

processes. Check on adherence to and effectiveness of new methods and procedures; makes

continuing administrative studies of all levels of Center management routines and systems. These

audits are conducted during the time that they are out stationed at the Benefits Access Center

and the findings provide the basis for corrective action and for recommended revisions in methods

systems forms policies and procedures. Works with various FIA HRA and other stakeholders to

create and implement corrective action plans.

Review drafts and otherwise participates in the preparation of new and revised procedures

prepared by the Office of Procedures. Participates in devising new and revised forms office

practices and systems. On an as needed basis provides direct supervision for installation and

operation of pilot projects.

Coordinate with Executive Regional Manager / Regional Managers in the assignment evaluation

and training of staff assigned to them and the handling of personnel actions; ensures that Benefits

Access Center Directors receive proper training in the performance of their duties in accordance

with accepted administrative policies and procedures.

Advise the Assistant Deputy Commissioner Executive Regional Manager on the selection and

assignment of toplevel administrative staff site staffing needs physical plant deficiencies and

relocation recommendations.

Direct followup studies to ensure that corrective measures have been taken that new procedures

have been properly installed and observed and that provisions of revised procedures have caused

the prescribed changes to be made in the Benefits Access Center(s).

Work Location :

495 Claremont Ave. 4th Flr. Brooklyn NY

Hours / Schedule : 9 : 005 : 00

ADMINISTRATIVE JOB OPPORTUNITY 1024A

Qualifications :

1. A baccalaureate degree from an accredited college or university plus four years of satisfactory fulltime experience performing work related to providing employment related services or economic support services to persons in need at least eighteen months of this experience must have been in a supervisory or managerial capacity; or

2. A fouryear high school diploma or its educational equivalent and eight years of fulltime experience equivalent to 1 above; at least eighteen months of this experience must have been in a supervisory or managerial capacity; or

3. Education and / or experience equivalent to 1 or 2 above. College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year year of work experience. However all candidates must have at least a fouryear high school diploma or its educational equivalent and at least eighteen months of experience must have been in a supervisory or managerial capacity as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work : Employment Type :

Fulltime

Key Skills

Business Development,Loss Prevention,Inventory Control,Compliance,Financial Performance,Revenue Growth,Customer Services,Daily Operations,Account Management,Products Knowledge,Products Managements,Performance Management,Sales goal,Regional Managements,Strategic Plans

Vacancy : 1