Director of Emergency Communications

FOR OTI EMPLOYEES ONLY

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.

The Director of Emergency Communications, reporting to the Executive Director, Public Safety Operations, as part of the Public Safety and Emergency Management division, is responsible for the management of communication services and technologies supporting NYC 911 and emergency response services for the residents and visitors of New York City.

Responsibilities will include :

• Strategic planning of Emergency Communication; lifecycle assessment, technology enhancements and risk mitigation;
• Management and operation of E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City’s Public Safety Answering Centers;
• Management and operation of Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services;
• Oversight of vendor managed ESInet services and systems;
• Relationship management with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers;
• Management of Public Safety Unified Communications systems and services;
• Management of all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications;
• Management of interoperable emergency communications with neighboring jurisdictions, municipalities and emergency call relay centers;
• Management and oversight of vendors supporting emergency communications, telecommunications services, and infrastructure;
• Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation;
• Oversee 911 and TT911 test environments within the 911 lab, validate test cases and results;
• Financial planning and management of telecommunication services, including analysis of utilization and cost savings initiatives;
• Analysis of communications trends, service usage and develop strategies to continuously improve emergency communications services;
• Directly supervise management team responsible for 24x7 Emergency Communications Operations team;
• Oversee data and performance analysis associated with communications services;
• Oversee special projects and initiatives as assigned.

HOURS / SHIFT

Day - Due to the necessary technical management duties of this position in a 24 / 7 operation, candidate may be required to be on call and / or work various shifts such as weekends and / or evenings.

WORK LOCATION

Brooklyn, NY

TO APPLY : FOR OTI EMPLOYEES ONLY

Please go to www.cityjobs.nyc.gov and search for Job ID #696652. Only permanent employees in the title and those that are reachable on the civil service list are eligible to apply.

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW. APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL.

NOTE : This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Minimum Qualifications

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma

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