What are the responsibilities and job description for the Field Technician position at City of New York?
Major Responsibilities
Under supervision with latitude for independent initiative and judgment serve as a technical resource person in the diagnosis and correction of computer telephone and peripheral hardware problems including scanners and printers.
Respond in a timely manner to user concerns and problems.
Provide IT related support at various sites throughout the five boroughs of New York City.
Observe and control the operation of computer and peripheral equipment. Check indicators and determine proper functioning of equipment to resolve hardware and software issues ensuring timely and courteous service.
Configure repair and troubleshoot handheld Android devices.
Support MS Windows Virtual Desktop and iGel.
Work with vendors to perform troubleshooting.
Maintain and upgrade systems replace outdated ones and install new systems.
Ensure that all work orders assigned are filled out properly and closed in a timely manner in the system.
Perform administrative work including maintaining service records and inventory control.
Work Location : Randalls Island Manhattan
How to Apply : Go to cityjobs.nyc.gov and search for Job ID# 703525.
All applicants must apply via cityjobs.nyc.gov. The City is no longer using ESS to accept applications.
- Current Employees please include your ERN and Job ID# 703525 on your cover letter and resume.
NOTE : All resumes must be received no later than the last day of the posting period. References will be required upon request.
nyc.gov / parks
MOVEMENT IN THE FACE OF CIVIL SERVICE LISTS IS PROHIBITED UNDER CIVIL SERVICE LAW.
For information about applying for Civil Service Exams go to : Civil Service Exams Department of Citywide Administrative Services (nyc.gov)
TELEPHONE SERVICE TECHNICIAN 92590
Qualifications :
1. Four years of fulltime satisfactory journeylevel experience acquired within the last ten years in the maintenance installation or repair of telephone communications systems and equipment; or
2. Three years of fulltime experience as described in 1 above plus graduation from a recognized vocational or trade high school with a major sequence of courses in electrical or electronic technology; or
3. Two years of fulltime experience as described in 1 above plus an A.A.S. degree from a community college or 60 college credits in a major sequence of courses in electrical or electronic technology.
4. Education and / or experience equivalent to 1 2 or 3 above.
License Requirement
A Motor Vehicle Drivers License valid in the State of New York. Employees must maintain the license for the duration of their employment.
Special Note
To be eligible for placement in Assignment Level II candidates must have in addition to the minimum requirements at least one year of experience in Assignment Level I or in a supervisory capacity.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work : Employment Type :
Fulltime
Key Skills
Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting
Experience : years
Vacancy : 1
