HQ Desktop Support

Company Description

Job Description

Note : Only those serving in the permanent civil service title of Computer Associate (Technical Support) will be considered.

The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values.

The Fire Department, City of New York (FDNY), seeks a full-time Senior Desktop Engineer in the Bureau of Technology Development and Systems (BTDS), reporting directly to the Desktop Manager. The successful candidate will be responsible for overseeing all aspects of desktop infrastructure and end user support. Additional responsibilities include, but are not limited to the following :

• Provide white-glove customer service over the phone, by email, and in person.
• This position will interface with all levels of FDNY Personnel and will work closely with Technical Support Center, Asset Management, Mobility Unit, vendors and other technical teams.
• Duties include Help Desk Management System incident logging, provisioning, inspection, and correction.
• Analyze, troubleshoot and solve technology issues (both remotely and on-site) received via email, phone and in-person.
• Maintains, repairs, and troubleshoots desktop hardware and software packages.
• Provisioning of equipment to ensure adherence to agency standards for access control, security, and application deployment.
• Manages multiple projects within the desktop team.

The Desktop Support team functions have direct impact on public safety. Supporting public safety applications, aiding first responders and fire inspectors for safety inspections. Various desktop computers are used by Fire, EMS, and Fire Inspectors to do their daily work and maintenance to support public safety systems and it is critical for the department's operations.

Special Working Conditions : May be required to work shifts including nights, Saturdays, Sundays, and holidays.

Qualifications

1. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience, in mainframe computer, mid-range computer, LAN or WAN computer environments and or local desktop support; or"

2. An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience, as described in "1" above; or

4. Education and / or experience equivalent to "1", "2", or "3" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college or university, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience, as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.