What are the responsibilities and job description for the REGIONAL OFFICE LIAISON position at City of New York?
APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST CIVIL SERVICE TITLE
Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching selfsufficiency via essential and diverse programs / services such as : temporary cash assistance SNAP childcare eviction prevention services adult protective services job training employment plans / support domestic violence assistance child support enforcement etc.
The New York City Human Resources Administration (HRA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching selfsufficiency via essential and diverse programs / services such as : temporary cash assistance supplemental nutrition assistance (also known as SNAP) child care eviction prevention services adult protective services job training employment plans / support domestic violence assistance child support enforcement etc. The employees of the Family Independence Administration (FIA) help provide unique individual services to eligible New Yorkers aimed toward the achievement of longterm selfsufficiency.
The Family Independence Administration (FIA) is recruiting for one (1) Associate Benefits Opportunity Specialist III to function as Regional / Administrative Office Liaison who will :
Under general supervision of the Deputy Commissioner or Assistant Deputy Commissioner or Regional Manager with wide latitude for the exercise of independent judgment and initiative represent and assist the Deputy Commissioner or Assistant Deputy Commissioner or Regional Manager in the day to day administration of FIA Benefit Access Centers and Food Stamp operations.
Represent the Deputy Commissioner or Assistant Deputy Commissioner or Regional Manager at
FIA Center Operations meetings sharing the outcomes verbally and in written form; assist in the
daily functions and operations of several Benefit Access Centers and Food Stamp sites
monitoring the conduct and followup of application interviews to ensure that financially eligible
individuals receive public assistance in a timely manner as mandated by legal regulatory
requirements.
Respond to inquiries from Legal Services Council Members and Advocates obtaining information
and providing information on Welfare Reforms initiatives.
Review and control written complaints from various sources including the Commissioner Deputy
Commissioner and the Correspondence Complaint Unit; edit responses to complaints received
from various Benefit Access Centers.
- Monitor Fair Hearing compliance activities; prepare weekly updates of fair hearing compliance;
follow up on outstanding cases; scan Welfare Management System (WMS) inquiries and Fair
Hearing Information System (FHIS) for completion of Fair Hearing decisions; identify errors and
advice the Benefit Access Centers of corrective action.
Make frequent and regular visits to the Benefit Access Centers and Food Stamp sites to conduct
studies in every area of activity to determine whether the activities are conducts efficiently and
effectively and in accordance with established policy and procedure; conduct audits designed
to measure target areas; inform the Regional Manager and participates in the development of
corrective action plans and followup studies to ensure that the problem has been corrected.
Provide technical support to the Center Managers in order to help improve performance and
ensure that mandated redeterminations of financial eligibility are completed within the
appropriate timeframes.
Participate in the training of staff in the proper interpretation and application of agency policies
and procedures; maintain necessary controls and records to assure that public assistance
determinations are consistent with applicable laws regulations and policies.
Hours / Shift :
Monday Friday 9 : 00AM 5 : 00PM
ASSOCIATE BENEFITS OPPORTUNITY 56316
Qualifications :
1. A fouryear high school diploma or its educational equivalent and three years of
fulltime satisfactory experience working directly in social / human services or a
related setting providing either :
a) client services.
b) employment planning / counseling services which involves job development
skills assessment and employment placement or other economic
opportunity programming.
2. A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory
experience working as a Benefits Opportunity Specialist; or
3. A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory
experience as described in one (1) above.
4. College credit from an accredited college may be substituted for this experience
on the basis of 60 semester credits for 9 months of the work experience described
above. However all candidates must have at least 18 months of fulltime
satisfactory experience working as a Benefits Opportunity Specialist or performing
social / human services work as described in one (1) above
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work : Employment Type :
Fulltime
Key Skills
Presentation Skills,Time Management,Clinical Research,Communication skills,GCP,Infusion Experience,Managed Care,Hospice Care,Conflict Management,Clinical Trials,Research Experience,Home Care
Vacancy : 1
