What are the responsibilities and job description for the Survivor Services Associate position at City of New York?
Company Description
Job Description
The New York County District Attorney's Office (DANY) has an opening for a Survivor Services Associate in its Survivor Services Bureau (SSB). In this position the Survivor Services Associate will provide support to the (SSB) ensuring calls and transportation requests are addressed for victims and witnesses of crime. These services may include receiving and responding to high volume of calls, incoming transportation requests and assistance with directing callers to the appropriate SSB staff and / or agencies. Services will be provided in the Main Office downtown.
Responsibilities include but are not limited to :
- Receive heavy volume of calls and assess to navigate to the appropriate departments of SSB to ensure the clients are receiving support and services.
- Explain criminal justice system and provide basic case information.
- Able to assess safety / crisis needs of callers and transition them to an SSB Advocate or SSB Counselor.
- Monitor and respond to voicemails.
- Assist with Transportation requests.
- Perform other duties as assigned.
In addition to the Minimum Qualification Requirements, candidates must possess the following :
Preferred Requirements / Skills :
How to Apply :
Hours / Shift :
Additional Information :
COMMUNITY ASSOCIATE - 56057
Qualifications
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and / or experience which is equivalent to "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
