What are the responsibilities and job description for the Team Leader position at City of New York?
The New York City Department of Housing Preservation and Development (HPD) is the nations largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the citys housing and diversity and strength in the citys neighborhoods because every New Yorker deserves a safe affordable place to live in a neighborhood they love.
HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors : A Blueprint for Housing and Homelessness Mayor Adams comprehensive housing framework. HPD is committed to reducing administrative and regulatory barriers and make investments to tackle New York Citys complex housing crisis by addressing homelessness and housing instability promoting economic stability and mobility increasing homeownership opportunities improving health and safety and increasing opportunities for equitable growth.
Your Team :
The Office of Housing Access and Stability ( HAS) consists of the divisions of Housing Opportunity Tenant and Owner Resources Housing Stability Budget and Program Operations and Program Policy and Innovation. The mission of the office is to ensure fair efficient and transparent access to affordable housing. The Office provides subsidies placement services and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices affirmatively furthering fair housing and stabilizing the financial health of buildings.
At HPD rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPDs rental subsidies including Section 8 or the Housing Choice Voucher (HCV) program provide funding to eligible lowincome families for rental assistance toward decent safe and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent and the NYC Department of Housing Preservation and Development (HPD) pays the difference directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.
Your Impact :
HPDs Division of Tenant & Owner Resources (DTOR) is responsible for the administration of rental subsidy programs that include Housing Choice Voucher (HCV) Project Based Voucher (PBV) Moderate Rehab Section 8 Moderate Rehab Single Room Occupancy (SRO) and Continuum of Care (CoC)Shelter Plus Care (SPC) and NYC 15 / 15. Through these programs HPD serves over 40000 households and 9000 landlords in all five boroughs. DTOR is responsible for the initial application screening; confirming eligibility requirements; briefing applicants; and issuing vouchers. DTOR also monitors tenant and landlord compliance of their obligations under each program and continues to administer the ongoing subsidies throughout their participation. These continued activities include processing annual and interim recertifications to update family income / assets household composition and rent amounts; tenant moves and transfers; approved rent increases; Housing Assistance Payment (HAP) abatements and reinstatements to enforce Housing Quality Standard (HQS) inspection results; and providing customer service to stakeholders through our Client Services office call center and the DTR Portal.
All Team Leaders in the Division of Tenant and Owner Resources are expected to perform similar duties and responsibilities. Team Leaders are responsible for monitoring tracking and delegating work to a team of Case Managers or Specialists assigned to his / her team. Team Leaders are mentors and provide training in accordance with the applicable program rules and regulations. Team Leaders work with Case Managers to ensure that necessary and important services are performed to assist and expedite vouchers to HPD clients. These services may consist of meeting with groups either inhouse or attending workshops or community events. They are also expected to participate in tenant activity programs in projects to coordinate functions with the goal of improving tenantmanagement relations and to improve and encourage participation related to the subsidy program. Additionally Team Leaders will perform similar duties and responsibilities to ensure participant cases are accurately screened and reviewed for completeness and in compliance with Federal HUD Rules and Regulations.
Your Role :
Responsible for the initial application screening eligibility determination contract preparation client briefings rent calculations file preparation interim reexaminations annual recertifications client transfers data entry of required information into the Elite Section 8 Database and general communication with clients and landlords via telephone email mail and inperson meetings.
Review cases develop unit goals and objectives monitor staff productivity interfacing with landlords and clients.
Manage and ensure that staff members are working within federal regulatory and local policy guidelines.
Team Leaders will be cross trained in all the areas of rental subsidy administration.
Team Leaders are required to take various mandatory trainings.
May be assigned to related tasks as programmatically needed.
Team Leaders will provide input and assist Coordinators with Performance Evaluations
Preferred skills
Excellent Communication Skills
Strong Customer Service Focus
Computer Proficiency
Bilingual a Plus
Section 8 or other Rental Subsidy experience a Plus< / p>
Qualifications : < / b> < / p>
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and / or experience which is equivalent to 1 above.< / p>< / p>
Additional Information : < / b> < / p>
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The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.< / p>< / p>
Remote Work : < / b> < / p>
No< / p>
Employment Type : < / b> < / p>
Fulltime< / p>
Key Skills
Hyperion,Acquisition,Asset,ABAP,Basic,Activex
Vacancy : 1
About Company : City of New York
