What are the responsibilities and job description for the 911 Dispatcher position at City of Norfolk, Nebraska?
DEFINITION
Under direction of the Dispatch Supervisor, receives and transmits all incoming emergency and nonemergency telephone and radio messages to appropriate public safety personnel.
ESSENTIAL JOB FUNCTIONS
Receives emergency 911 and non-emergency telephone calls and dispatches appropriate public safety personnel; * Maintains contact with subjects requesting medical assistance; provide instructions until responding unit arrives at scene; * Maintains current status of dispatched public safety personnel and maintains logs of calls and units dispatched; * Provides dispatch services for city, county and state public safety agencies; * Enters data provided by caller into the Computer Aided Dispatch System; * Enters information and creates reports in Records Management System; * Monitors Police Division surveillance cameras; * Screens walk-ins and phone calls; provides requested information in a variety of situations; makes referrals to proper officials; * Maintains and updates files, including lost and found, dogs and cats, stolen and recovered bikes, warrants, criminal histories and protection orders; * Responds to citizen’s questions, inquiries and complaints; takes reports and when appropriate refers individuals to proper personnel or agencies; * Responds to officer requests for information; * Performs jail checks; * Admits and releases prisoners; * Relays information regarding hazardous weather watches and warnings to the public; * Operates the National Law Enforcement Teletype System; * Performs other duties as assigned.
JOB STANDARDS/SKILLS
Possess working knowledge of computers and electronic data processing; telephone communication skills; proficient data entry skills. * Ability to operate radio or telecommunications receiving and transmitting equipment, and follow standard radio broadcasting procedures and rules. * Ability to multi-task; do and listen to several things at once; receive and transmit radio and telephone communications; communicate effectively, both verbally and in writing; work under pressure, exercise good judgement and make sound decisions in emergency situations. * Ability to read and understand the meaning and intent of written material. * Ability to interact effectively with the public; establish and maintain effective working relationships with peers and supervisors. * Ability to learn the geographic features and streets within the area served, read maps and find locations. * Ability to operate tornado and Civil Defense sirens. * Ability to work under stressful situations; maintain confidentiality. * Possess or be able to obtain certification in teletype, EMD, jail management and CPR. * Type at a speed necessary for successful job performance. * Work various shifts as assigned, including weekends and holidays
Job Type: Full-time
Pay: $3,689.00 - $5,194.00 per month
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overnight shift
- Rotating weekends
Work Location: In person
Salary : $3,689 - $5,194
