Benefit Programs Supervisor

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. NDHS is committed to providing such comprehensive support to its citizens.

The NDHS is seeking an experienced professional for the Benefit Programs Supervisor position in its Benefits Division. Work will involve developing staff and supervisors, as well as implementing policies and procedures within the framework of departmental/divisional goals and objectives. The incumbent will also be responsible for the implementation of unit goals and objectives, leadership, collaboration, mentoring and oversight for programs within the assigned areas of Benefits.

Essential Functions

• Manages and supervises personnel by coordinating the activities, monitoring job performance, evaluating caseloads, assessing training needs and providing guidance, personal training and direction.
• Coordinates local, state, and federal policies and programs by ensuring program integrity and compliance, evaluating and / or recommending changes, make decisions on controversial or sensitive issues and planning and managing the programs.
• Supervises the recovery of outstanding claims by monitoring collections from individuals and coordinating collections through Federal and State tax intercept.
• Identifies trends by analyzing data to determine relationships in program data and evaluating and developing plans of action to correct program deficiencies.
• Provides public relations by interpreting and explaining benefit programs to other agencies, the community, and the public, establishing and maintaining cooperative relationships, representing the department at public forums, and making recommendations in prosecutions and testifying in Court.
• Supervises the daily work of personnel by planning, evaluating, and supervising work assignments and progress, and providing consultation and training to new personnel assigned to the unit.
• Monitors service delivery by ensuring cases comply with federal, state and local policies.
• Ensures program integrity and compliance and evaluates and recommends changes.
• Assigns casework to staff and monitors case activities by reviewing referrals, scanning databases for relevant data, maintaining records of case management, reviewing progress, discussing case activities, and preparing written summaries of case content.
• Provides monthly program reports and track program expenditures.
• Demonstrates clear and concise oral and written communication skills.
• Participates in the development of program guidelines by serving on various committees and teams and developing, implementing, and monitoring programs.
• Establishes training sessions by preparing materials, program literature, modules, and aides, and research, studies, and interprets various concepts.
• Review benefit cases and enter in the state RUSHMORE System.
• Eligibility experience with emphasis in determination of Benefit Public Assistance Programs.
• Ability to train, lead, coach, counsel, and manage staff.

Education/Experience

• Bachelor's degree in the human services field and human services program experience in a lead or supervisory capacity or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Four years of experience in determining eligibility for social service government assistance programs.
• Supervisory experience or work experience in a leadership role.

Additional Information & Requirements

• Valid Driver's License may be required depending on assignment.